Updated May 19, 2024

Google Play Soalan Lazim Pelanggan

Jawapan Teratas & Panduan Cara

Apakah Nombor Telefon Google Play?

Soalan yang paling kerap ditanya kepada kami ialah tentang cara bercakap dengan perkhidmatan pelanggan Google Play. Klik di sini untuk maklumat hubungan, pilihan e-mel dan sembang, mendapatkan orang langsung, masa menunggu dan banyak lagi.

Bagaimana cara mengemas kini akaun dan maklumat penagihan saya di Google Play?

Kadangkala sesuatu yang semudah mengemas kini maklumat akaun sedia ada kelihatan mustahil. Jangan biarkan ia dengan menggunakan mudah ini...

Bagaimana Saya Memulihkan Akaun Google Play Saya?

Anda mungkin perlu memulihkan akaun Google Play anda selepas Google telah mengunci anda keluar daripada sistem atau selepas anda telah mengunci diri anda...

Tanya sebarang soalan anda tentang Google Play perkhidmatan pelanggan, dapatkan jawapan sekarang.

Hubungi perkhidmatan pelanggan Google Play

Google Play Soalan Pelanggan Terkini

App developer refuses support, google strung me along for a month

We're sorry to hear that you are having a difficult experience with an app developer and not getting the support you need. Google Play strives to ensure a satisfactory experience for all users, however, app developers manage their own support services. If you are unsatisfied with an app service, you can leave a rating or review on Google Play to share your experience for others to see. If the problem is more serious, you may report it to Google Play for further investigation. Despite these frustrating circumstances, we hope that your future experiences are more positive.

Ditanya May 19, 2024 1:26 AM

I purchased a Google Play card. And it's saying it needs more information to be redeemed

Google Play might need more information to redeem your card as a measure to protect against potential fraud. They may ask for details like the Google account you'd like to credit, or where the card was purchased. If you're requested to send any more information (like proof of purchase), make sure not to share the code with anyone you do not recognise or trust. Ensure that the person requesting the details is a legitimate Google representative. Beware of scams and avoid giving out card details over suspicious calls or emails. Always follow the correct procedure for redemption as per Google's instructions. If you're still having issues after confirming these points, there's a link on this page for the most up-to-date contact information for further assistance.

Ditanya May 15, 2024 6:52 AM

hello,I purchase a giftcard of $100 since 5 days ago,but I can’t be able to redeem it,it keep saying invalid code

It seems like you're having difficulties redeeming your Google Play gift card. To prevent errors, make sure you're entering the code correctly and that there are no spaces. If the code is still invalid, it could be due to several reasons. The card may not be activated, it could have been used already, or maybe it isn't applicable in your country. You might need to return to the store if it wasn't properly activated. If the code has been used already, the card won't be valid anymore. If the card was purchased in a different country, it might not work due to Google Play's country-specific rules.

Ditanya Apr 24, 2024 8:23 AM

Refund issue, my refund was been approved payment was through airtel money method via google play

If your refund was approved but you haven't received it, it might take some time due to banking procedures. Usually, refunds take up to 48 hours to process. If you paid through Airtel Money for a Google Play purchase, the refund should be credited directly to your Airtel Money account. However, the exact duration for receiving refunds can vary depending on your provider's policy. If it has been more than a few days, it would be advisable to check with Airtel to see if they have received the refund yet, as they handle the exact process and timing of refund distribution and it's beyond Google Play's control.

Ditanya Apr 15, 2024 4:08 PM

I need help with refund due to a game that cancelled their service

If you've purchased a game or app on Google Play that is cancelling its services, you may be eligible for a refund. To request it, open the Google Play Store app, navigate to "Account", then "Purchase History". Find the game in question and select "Refund". Please note that refunds are usually available within 48 hours of purchase. If it's been more than 48 hours, you can still try to request a refund, but it will be up to the app developer's discretion. Keep in mind, Google's policy may vary by region and certain conditions may apply. Always be sure to read and understand any related terms and conditions.

Ditanya Apr 6, 2024 7:35 AM

Bantu saya dengan Google Play isu perkhidmatan pelanggan saya

Gift Cards

Bagaimanakah Saya Menggunakan Kad Hadiah Google Play Saya untuk Pembelian Saya?

Anda boleh membeli kandungan digital atau melanggan apl di Gedung Google Play dengan kad hadiah anda. Walau bagaimanapun, anda perlu menebus...

Google Play Soalan Lazim Pelanggan

Jawapan Teratas & Panduan Cara

Apakah Nombor Telefon Google Play?

Bagaimana cara mengemas kini akaun dan maklumat penagihan saya di Google Play?

Bagaimana Saya Memulihkan Akaun Google Play Saya?

Google Play Soalan Pelanggan Terkini

App developer refuses support, google strung me along for a month

I purchased a Google Play card. And it's saying it needs more information to be redeemed

hello,I purchase a giftcard of $100 since 5 days ago,but I can’t be able to redeem it,it keep saying invalid code

Refund issue, my refund was been approved payment was through airtel money method via google play

I need help with refund due to a game that cancelled their service

Bantu saya dengan Google Play isu perkhidmatan pelanggan saya

Gift Cards

Bagaimanakah Saya Menggunakan Kad Hadiah Google Play Saya untuk Pembelian Saya?

Bagaimanakah Saya Semak Baki pada Kad Hadiah Google Play Saya?

Bagaimanakah Saya Menghantar Kad Hadiah Google Play kepada Seseorang?

Bagaimanakah Saya Meminta Bayaran Balik kepada Kad Hadiah daripada Google Play?

Bagaimana Saya Membeli Kad Hadiah daripada Google Play?

Apakah Yang Saya Lakukan Jika Baki Kad Hadiah Google Play Saya Tidak Akan Dimuat?

Bagaimana Saya Memperbaiki Masalah dengan Kad Hadiah Google Play Saya atau Kod Promosi Tidak Dimuat?

Subscriptions

Bagaimanakah Saya Membatalkan Langganan Google Play Saya?

Support

Adakah mungkin untuk mendapatkan sokongan teknikal dari Google Play?

Security

Bagaimana Saya Melaporkan Caj Tidak Sah di Google Pay?

Bagaimana saya mempertikaikan caj Google Play?

Billing

Bagaimana cara mengemas kini akaun dan maklumat penagihan saya di Google Play?

Account Recovery

Bagaimana Saya Memulihkan Akaun Google Play Saya?

Payment Methods

Bolehkah saya menggunakan berbilang kaedah pembayaran untuk satu pembelian di Google Play?

App Downloads

Apakah had saiz maksimum untuk muat turun apl di Google Play?

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