I've been looking at banks to secure a new car loan with, and one that came up on my list was Bank of America. I have to admit that I'm disappointed with the customer service from Bank of America because despite having a customer service line you can't actually talk to anyone. By the end of the phone call, I was pretty much told to go into a branch office, which is the thing that I was trying to avoid since I don't have a lot of time.
Admittedly, there may be a lot of people calling Bank of America regularly who have loans and bank accounts, but judging by the way the phone service is set up I have a feeling account holders probably get better service than I did. This is ironic because you'd think they'd offer better service to new customers, but that wasn't my experience. I called during a normal time in the afternoon as well, so I don't think that this was some atypical experience.
When I first called, an automated voice answered and said, "Welcome to Bank of America. This call may be recorded. To get started please enter your telephone access ID, card, or account number." This is where the problem started because I don't have an account and wanted to talk to someone about a loan. I attempted to say I didn't have an account number and was told, "For security, you must provide the required information to speak with an associate or use our automated service. If you need time to get that information, please press 1." Then when I said I didn't have an account again, it circled back. Finally, I just said "I don't know," and that prompted the system to respond, "To get you to the right place, in a few words, please tell me what you are calling about. "
That seemed to get me on the right track so I said, "Bank loan" and it didn't recognize my entry. I tried again and stated, "Check on an application," which got the system to ask if this was a new loan (yes) and then if it was for a business (no). It then asked if the loan was for a car or a home. I answered that it was for a car and thought I might get to talk to someone, but instead, the voice assistant said, "Bank of America offers competitive auto loans. To learn more please visit our website or stop by one of our branch offices. Thank you for calling, good-bye." I literally was no closer to getting any help when I ended the call versus when I started it!
Bank of America Nombor telefon ini berada di kedudukan # 14 daripada 16 kerana 420,030 Bank of America pelanggan mencuba alat dan maklumat kami dan memberi kami maklum balas setelah mereka menghubungi. Sebab pelanggan menghubungi 877-833-5617 adalah untuk menghubungi Bank of America Fraud Detection jabatan untuk masalah seperti Report Fraud, Card Declined, Account Access, Dispute a Charge, Missing Payment. Sejauh yang kami tahu, Bank of America mempunyai lokasi pusat panggilan di Massachusetts or Arizona or Florida dan anda boleh menelefon pada waktu buka mereka 24 hours, 7 days. Bank of America mempunyai 16 nombor telefon dan 21 cara berbeza untuk mendapatkan bantuan pelanggan. Kami telah mengumpulkan maklumat mengenai 877-833-5617 dan cara menghubungi atau menghubungi Bank of America dengan bantuan pelanggan seperti anda. Tolong bantu kami untuk terus mengembangkan dan meningkatkan maklumat dan alat ini dengan berkongsi dengan orang yang anda kenal yang mungkin menganggapnya berguna.
Memanggil Bank of America pada nombor ini semestinya cukup mudah. Yang penting juga ialah apa yang anda lakukan sebaik sahaja menelefon atau pilihan nombor telefon anda yang lain. Sayangnya, alat panggilan balik kami tidak tersedia untuk 877-833-5617. Untuk syarikat yang kami sokong, kami meminta anda, tekan butang kanan untuk melihat menu telefon, tunggu terus, dan hubungi anda semula apabila Bank of America Fraud Detection ejen boleh bercakap. Ini tidak tersedia di sini, tetapi awasi masalah ini apabila timbulnya masalah perkhidmatan pelanggan dengan syarikat selain daripada Bank of America Setelah melalui telefon dengan jabatan Fraud Detection {6}, anda mungkin perlu memberi mereka maklumat yang mengenal pasti anda sebagai pelanggan, seperti nama penuh anda (atau nama di akaun), alamat e-mel, nombor telefon, atau nombor akaun. Biasanya bermanfaat untuk mengumpulkan maklumat ini sebelum anda menghubungi.
Walaupun 877-833-5617 adalah nombor telefon Bank of America # 14 paling popular, itu bukan satu-satunya cara untuk mendapatkan khidmat pelanggan khidmat pelanggan mereka. Anda sudah mengetahui dari membaca di atas bahawa 800-432-1000 adalah nombor telefon pelanggan terbaik mereka secara keseluruhan, dan kami telah mengumpulkan perbandingan 21 cara mereka untuk menghubungi sokongan untuk anda perhatikan juga. Satu perkara yang perlu diingat semasa anda berusaha untuk mendapatkan Bank of America pertolongan dengan menghubungi mereka, adalah bahawa pelanggan lain memberikan sokongan pelanggan mereka pada angka ini 74% skor untuk kemahiran komunikasi mereka dan 67% skor untuk bantuan keseluruhan mereka menerima. Itu mungkin menunjukkan kebolehan mereka untuk membantu menyelesaikan masalah anda secara keseluruhan, tidak kira sama ada anda menghubungi nombor ini atau tidak.