Trying to reach a customer service representative at Bank of America can be a challenging task for those who don't already have credit card accounts. I called customer support to begin the process of opening a new line of credit, but unfortunately was never connected to a live agent.
When calling, an automated system first prompts callers to press 9 for service in Spanish or enter your account number. Since I don't currently have an account number and had no other options, I said the words 'customer service.' The system acknowledged that I wanted to speak with someone but told me I needed to enter in account information to be transferred to the right associate. Next, I was given the option to enter in my Social Security number instead.
Following this identity verification, the automated recording stated that my information didn't match any of their records, which makes sense since I knew I didn't have an account. I was guided to enter in my Social Security number again before being transferred and this time the system placed me on hold before offering a menu of options. This was definitely helpful now, though it seems like this menu should've been provided initially to help callers reach the right department.
Now I was able to choose from a variety of options including checking/savings accounts, mortgage/vehicle loans, credit cards and refinancing loans. I chose the credit cards selection and was placed on a brief hold. The system was unable to verify, once again, that my Social Security number didn't match their records, and I was directed to another menu for credit card assistance. I selected to open a new account with no other option and waited on another hold.
This time, the phone's hold music was interspersed with some basic Bank of America information about accounts and online banking, advising me to visit the website. When the call was connected again, another automated recording stated that all associates were busy with other customers and I could continue holding or visit their website to receive the assistance I need. The automated message also directed me to the Bank of America app where I could access bill pay, account status and money transfers.
I waited another 10 minutes on the phone while continuing to hear similar messages like these along with the hold music. In the meantime, I visited the website and saw a way to contact Bank of America via social media and decided I would try that rather than continue waiting. It was disappointing to remain on the phone for so long without reaching an accessible representative and being offered no other options.
Bank of America Nombor telefon ini berada di kedudukan # 11 daripada 16 kerana 420,030 Bank of America pelanggan mencuba alat dan maklumat kami dan memberi kami maklum balas setelah mereka menghubungi. Sebab pelanggan menghubungi 888-325-6435 adalah untuk menghubungi Bank of America Mortgage Services jabatan untuk masalah seperti Report Fraud, Card Declined, Account Access, Dispute a Charge, Missing Payment. Sejauh yang kami tahu, Bank of America mempunyai lokasi pusat panggilan di Massachusetts or Arizona or Florida dan anda boleh menelefon pada waktu buka mereka 24 hours, 7 days. Bank of America mempunyai 16 nombor telefon dan 21 cara berbeza untuk mendapatkan bantuan pelanggan. Kami telah mengumpulkan maklumat mengenai 888-325-6435 dan cara menghubungi atau menghubungi Bank of America dengan bantuan pelanggan seperti anda. Tolong bantu kami untuk terus mengembangkan dan meningkatkan maklumat dan alat ini dengan berkongsi dengan orang yang anda kenal yang mungkin menganggapnya berguna.
Memanggil Bank of America pada nombor ini semestinya cukup mudah. Yang penting juga ialah apa yang anda lakukan sebaik sahaja menelefon atau pilihan nombor telefon anda yang lain. Sayangnya, alat panggilan balik kami tidak tersedia untuk 888-325-6435. Untuk syarikat yang kami sokong, kami meminta anda, tekan butang kanan untuk melihat menu telefon, tunggu terus, dan hubungi anda semula apabila Bank of America Mortgage Services ejen boleh bercakap. Ini tidak tersedia di sini, tetapi awasi masalah ini apabila timbulnya masalah perkhidmatan pelanggan dengan syarikat selain daripada Bank of America Setelah melalui telefon dengan jabatan Mortgage Services {6}, anda mungkin perlu memberi mereka maklumat yang mengenal pasti anda sebagai pelanggan, seperti nama penuh anda (atau nama di akaun), alamat e-mel, nombor telefon, atau nombor akaun. Biasanya bermanfaat untuk mengumpulkan maklumat ini sebelum anda menghubungi.
Walaupun 888-325-6435 adalah nombor telefon Bank of America # 11 paling popular, itu bukan satu-satunya cara untuk mendapatkan khidmat pelanggan khidmat pelanggan mereka. Anda sudah mengetahui dari membaca di atas bahawa 800-432-1000 adalah nombor telefon pelanggan terbaik mereka secara keseluruhan, dan kami telah mengumpulkan perbandingan 21 cara mereka untuk menghubungi sokongan untuk anda perhatikan juga. Satu perkara yang perlu diingat semasa anda berusaha untuk mendapatkan Bank of America pertolongan dengan menghubungi mereka, adalah bahawa pelanggan lain memberikan sokongan pelanggan mereka pada angka ini 61% skor untuk kemahiran komunikasi mereka dan 51% skor untuk bantuan keseluruhan mereka menerima. Itu mungkin menunjukkan kebolehan mereka untuk membantu menyelesaikan masalah anda secara keseluruhan, tidak kira sama ada anda menghubungi nombor ini atau tidak.