Calling this number is unproductive unless you have an established Bank of America account. This phone number is dedicated to Bank of America's mortgage and home equity services. As such, it won't let you through unless you provide them with your account number.
If you don't have an account number, there's another way you can get through, but you'll have to provide your Social Security Number in order to do that. If you can't or won't provide your Social Security Number, tax identification number or a Bank of America account number, the system won't let you through.
Try to tell the system that you don't want to enter your personal information, an one of two things will happen. Either it incorrectly recognizes that action as you not knowing your account number, which sends you back to the previous menu and asks you to provide your SSN. Or, the system tells you that you can't progress further without giving your personal information.
Given that this number is dedicated to people who have home loans in place, it makes sense that you'd need to provide personal information before being allowed to speak with someone. It might be problematic for people who are just looking for information, but the average person would likely be willing to give their SSN if they're far enough along in the process of buying a home to consider getting a mortgage.
That said, I don't agree with putting the entire Bank of America mortgage information behind a choke point. Having a way for people to get some basic information about signing up for a mortgage or the terms it might carry would allow those who don't have easy access to the internet to still have a way to get information.
As the majority of homeowners become millennials and Generation Z, both of whom have mostly had internet access all their lives, this would become less relevant. But with older generations and those who live in rural areas still making up a sizeable chunk of the home-buying market, it's important to have some way for those clients to speak to someone. Not even having basic information on a phone system can freeze them out of the process until they're able to track down information.
Given the nature of the phone number, it's impossible for me to say if I would use this number for assistance or not. The willingness to protect sensitive information and ensure customers don't waste time are both positives and suggest a commitment to customers' well-being. However, there's no way to judge the effectiveness of Bank of America's customer service without giving personal information, making this incomplete advise.
Bank of America Nombor telefon ini berada di kedudukan # 10 daripada 16 kerana 420,030 Bank of America pelanggan mencuba alat dan maklumat kami dan memberi kami maklum balas setelah mereka menghubungi. Sebab pelanggan menghubungi 800-669-6607 adalah untuk menghubungi Bank of America Mortgages jabatan untuk masalah seperti Report Fraud, Card Declined, Account Access, Dispute a Charge, Missing Payment. Sejauh yang kami tahu, Bank of America mempunyai lokasi pusat panggilan di Massachusetts or Arizona or Florida dan anda boleh menelefon pada waktu buka mereka 24 hours, 7 days. Bank of America mempunyai 16 nombor telefon dan 21 cara berbeza untuk mendapatkan bantuan pelanggan. Kami telah mengumpulkan maklumat mengenai 800-669-6607 dan cara menghubungi atau menghubungi Bank of America dengan bantuan pelanggan seperti anda. Tolong bantu kami untuk terus mengembangkan dan meningkatkan maklumat dan alat ini dengan berkongsi dengan orang yang anda kenal yang mungkin menganggapnya berguna.
Memanggil Bank of America pada nombor ini semestinya cukup mudah. Yang penting juga ialah apa yang anda lakukan sebaik sahaja menelefon atau pilihan nombor telefon anda yang lain. Sayangnya, alat panggilan balik kami tidak tersedia untuk 800-669-6607. Untuk syarikat yang kami sokong, kami meminta anda, tekan butang kanan untuk melihat menu telefon, tunggu terus, dan hubungi anda semula apabila Bank of America Mortgages ejen boleh bercakap. Ini tidak tersedia di sini, tetapi awasi masalah ini apabila timbulnya masalah perkhidmatan pelanggan dengan syarikat selain daripada Bank of America Setelah melalui telefon dengan jabatan Mortgages {6}, anda mungkin perlu memberi mereka maklumat yang mengenal pasti anda sebagai pelanggan, seperti nama penuh anda (atau nama di akaun), alamat e-mel, nombor telefon, atau nombor akaun. Biasanya bermanfaat untuk mengumpulkan maklumat ini sebelum anda menghubungi.
Walaupun 800-669-6607 adalah nombor telefon Bank of America # 10 paling popular, itu bukan satu-satunya cara untuk mendapatkan khidmat pelanggan khidmat pelanggan mereka. Anda sudah mengetahui dari membaca di atas bahawa 800-432-1000 adalah nombor telefon pelanggan terbaik mereka secara keseluruhan, dan kami telah mengumpulkan perbandingan 21 cara mereka untuk menghubungi sokongan untuk anda perhatikan juga. Satu perkara yang perlu diingat semasa anda berusaha untuk mendapatkan Bank of America pertolongan dengan menghubungi mereka, adalah bahawa pelanggan lain memberikan sokongan pelanggan mereka pada angka ini 39% skor untuk kemahiran komunikasi mereka dan 61% skor untuk bantuan keseluruhan mereka menerima. Itu mungkin menunjukkan kebolehan mereka untuk membantu menyelesaikan masalah anda secara keseluruhan, tidak kira sama ada anda menghubungi nombor ini atau tidak.