I’m always interested in the most economical banking products, so I contacted Bank of America’s 800-781-5393 customer service number to ask if they offered free checking accounts since most banks charge a fee. However, Bank of America is a major U.S. bank, so it’s reasonable that consumers might call one of its customer service numbers to ask about checking and savings accounts, investments, and loans. With its prominent online presence and ATMs, it’s easy to access the bank’s services even when you don’t live near a branch.
When I dialed the number, an automated response system greeted me by letting me know from the outset that the company may record or monitor my call for quality purposes. Right after that message, a customer service associate answered and thanked me for being a valuable client of Bank of America. He said he was “very happy” to help me and told me his name.
Next, he repeated the information about monitoring or recording the call and asked for my first and last name. I didn't see a reason to offer personal data since I only called for information, but I gave him my name. He thanked me for providing it and asked me for an account number or my Social Security number. I explained that I didn't have an account with the bank, but was seeking information about accounts. He asked how he could help me.
I asked him if the bank offers a free account. He started to say something, and there was a brief silent period. He told me to hold on for 1 second and was quiet again. During this time, he must have been looking up some information. He returned to the conversation and explained several ways to get free checking, all of which required having a certain account balance.
Next, I asked about savings accounts, since I've never paid a fee for one. Still, some banks threaten to close accounts when customers don't maintain a specific balance. He mentioned a fee for savings accounts; however, he then said a customer can get a free account by maintaining a certain balance. I thanked him as the information he offered answered my questions.
Overall, this call experience was excellent. Straight after the automated voice response system acknowledged my call, it went straight to a human. That was a refreshing change from what I usually get when I call a customer service number. Almost always, the system recites a list of numerical options to press, which often leads to more menus, or it continues to ask for information that I cannot provide. The customer service associate was courteous, listened to my questions and answered them all, giving me the necessary information to select a banking product to meet my needs.
Bank of America Nombor telefon ini berada di kedudukan # 2 daripada 16 kerana 420,030 Bank of America pelanggan mencuba alat dan maklumat kami dan memberi kami maklum balas setelah mereka menghubungi. Sebab pelanggan menghubungi 800-781-5393 adalah untuk menghubungi Bank of America Online Banking jabatan untuk masalah seperti Report Fraud, Card Declined, Account Access, Dispute a Charge, Missing Payment. Sejauh yang kami tahu, Bank of America mempunyai lokasi pusat panggilan di Massachusetts or Arizona or Florida dan anda boleh menelefon pada waktu buka mereka 7am-10pm EST. Bank of America mempunyai 16 nombor telefon dan 21 cara berbeza untuk mendapatkan bantuan pelanggan. Kami telah mengumpulkan maklumat mengenai 800-781-5393 dan cara menghubungi atau menghubungi Bank of America dengan bantuan pelanggan seperti anda. Tolong bantu kami untuk terus mengembangkan dan meningkatkan maklumat dan alat ini dengan berkongsi dengan orang yang anda kenal yang mungkin menganggapnya berguna.
Memanggil Bank of America pada nombor ini semestinya cukup mudah. Yang penting juga ialah apa yang anda lakukan sebaik sahaja menelefon atau pilihan nombor telefon anda yang lain. Sayangnya, alat panggilan balik kami tidak tersedia untuk 800-781-5393. Untuk syarikat yang kami sokong, kami meminta anda, tekan butang kanan untuk melihat menu telefon, tunggu terus, dan hubungi anda semula apabila Bank of America Online Banking ejen boleh bercakap. Ini tidak tersedia di sini, tetapi awasi masalah ini apabila timbulnya masalah perkhidmatan pelanggan dengan syarikat selain daripada Bank of America Setelah melalui telefon dengan jabatan Online Banking {6}, anda mungkin perlu memberi mereka maklumat yang mengenal pasti anda sebagai pelanggan, seperti nama penuh anda (atau nama di akaun), alamat e-mel, nombor telefon, atau nombor akaun. Biasanya bermanfaat untuk mengumpulkan maklumat ini sebelum anda menghubungi.
Walaupun 800-781-5393 adalah nombor telefon Bank of America # 2 paling popular, itu bukan satu-satunya cara untuk mendapatkan khidmat pelanggan khidmat pelanggan mereka. Anda sudah mengetahui dari membaca di atas bahawa 800-432-1000 adalah nombor telefon pelanggan terbaik mereka secara keseluruhan, dan kami telah mengumpulkan perbandingan 21 cara mereka untuk menghubungi sokongan untuk anda perhatikan juga. Satu perkara yang perlu diingat semasa anda berusaha untuk mendapatkan Bank of America pertolongan dengan menghubungi mereka, adalah bahawa pelanggan lain memberikan sokongan pelanggan mereka pada angka ini 60% skor untuk kemahiran komunikasi mereka dan 37% skor untuk bantuan keseluruhan mereka menerima. Itu mungkin menunjukkan kebolehan mereka untuk membantu menyelesaikan masalah anda secara keseluruhan, tidak kira sama ada anda menghubungi nombor ini atau tidak.