Verizon FiOS Phone Number

Calling Verizon FiOS customer service faster by GetHuman

800-837-4966
Customer service
Current Wait: 34 minit (33m avg)
Hours: Mon-Sun 8am-9pm EST; best time to call: 8:35am
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Get to a live person fastest: Tekan # bukannya memasukkan nombor telefon atau nombor akaun, Masukkan Poskod. Tekan 2. Kemudian 1 untuk Sokongan Teknikal, 2 untuk Perubahan Penjualan atau Akaun, 3 untuk Putus, 4 untuk Pilihan Pembayaran, atau 5 untuk Pengebilan.
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Reasons customers like you called recently

Had tech visit scheduled for tomorrow. Was rescheduled by accident. Need to have appt p...
We scheduled a technician to come to our house tomorrow. Accidentally I answered yes to...
Verizon Fios Equipment was supposed to arrive last week but has not arrived. I need to...
I have filled out the form to remove my disconnect fee * times, but receive an email sa...
I would like to start new FiOS internet service
Internet cost and slow service
We lost internet and Cale on Wednesday. We work from hime and attend school remotely, s...
Do you have an upgrade promo for me? I would like more channels and faster internet.
We’ve had no internet or cable since Wednesday. A tech came out on Saturday to fix the...
We had a tech appt on Saturday because of no internet or cable since Wednesday. The pro...
My wifi speed is very slow. Need it examined.
interested in switching to fios for internet
Got charged for a month of internet that I did not utilize
Need to know if I have Hulu, ESPN plus and Disney plus in my current promotional offer.
The box is not connecting to a source.
See more recent reasons for calling

Help me with my issue

How to call Verizon FiOS

Our Editor's Notes on Verizon FiOS's Phone-Based Customer Care

Verizon FiOS is a bundled wireless communication service that provides home phone, Internet and television service to its customers. With over five million customers in nine states, Verizon FiOS operates a busy customer service operation that includes phone-based customer care.

Why do People Call Verizon FiOS Customer Service?

Many people prefer to ask questions and resolve issues via a conversation with a customer service representative. The reasons why people call Verizon FiOS are varied and include:

  • Starting new service
  • Adding or changing services
  • Questions about available services
  • Canceling services
  • Requesting technical support
  • Billing questions and issues
  • Scheduling technician appointments
  • Transferring service due to relocation
  • Arranging for the return or repair of equipment

Tips for Calling Verizon FiOS Customer Support

Many people find calling customer service to be a frustrating experience, even when the customer service is of high quality. Here are some tips for getting the best results from your call to Verizon FiOS customer support:

  • Be sure to have your account number handy when calling Verizon FiOS customer service. Your customer service representative may have an easier time locating your account if you can read the number it him or her over the phone. You can find your account information on your bill or from your online account dashboard.
  • If you are calling for technical support, be aware that the phone representative may have to run remote diagnostic tests on your equipment. If you are calling about your television service, make sure you are calling from a place where you can see your TV and use your remote control.
  • Similarly, if you are calling about your Internet service, make your call from a room where you can access your computer and your router.
  • Verizon FiOS offers a phone call-back service. You can avoid waiting on hold by requesting a call from the next available customer service agent from Verizon's website or mobile app. You can also schedule a call for a time that suits you best.
  • If you call Verizon FiOS customer service and find yourself in an automated voice mail menu, keep pressing 0. You'll eventually be connected to a live agent.

How do Consumers Feel About Verizon FiOS Phone-Based Customer Service?

Customers have mixed feelings about Verizon FiOS customer service, which isn't unusual: Many large companies struggle to maintain consistent customer service throughout their organizations.

One major consumer advocacy website's "consumer choice" poll gave high marks to Verizon FiOS within its Subscription TV category.

On the other hand, a writer for a major IT publication reported in December of 2019 that he was given abysmal customer service by Verizon FiOS when he wanted to cut the cord and purchase stand-alone Internet service. He was put on hold for long periods of time and was quoted one price, only to be told that the original quote was wrong and that he'd have to pay a much higher amount each month.

What Kind of Things Can Verizon FiOS Customer Service Resolve?

Most consumer issues can be resolved through a call to Verizon FiOS customer care. These issues include starting, ending, changing, and transferring service, technical support, and questions about your bill.

While problems with equipment and wiring can often be diagnosed, and sometimes even resolved over the phone, some situations require a technician visit or sending equipment in for repair. A telephone representative can offer guidance and instructions, but a resolution won't happen over the phone.

What if my Call to Verizon FiOS is Unsuccessful?

There are few things more frustrating than waiting to speak to a customer service representative only to have to end the call feeling that nothing got accomplished during your conversation. There are, however, things that you can do to address the issue, including calling back or getting in touch with Verizon FiOS through other means.

First, though, take a few minutes to jot down some notes from the previous call. This can be useful when trying to escalate your concern with Verizon FiOS.

Next, write down what your issue is, what you've tried to do to resolve it and what you'd like Verizon FiOS to do for you. By having this information in front of you when you reconnect with Verizon, you'll be better able to stay on point and communicate your situation.

Once you have your completed notes in front of you, try one of the following:

Call back: Verizon FiOS representatives are people and some are better at their jobs than others. The next agent you talk to may be able to resolve your issue or send it to someone who can.

Try live chat: Verizon FiOS offers a live chat option from its website and mobile app. If you are more comfortable communicating in writing, live chat may be for you. Text-based communication also provides you with a record that can be useful if you need to escalate your case.

Reach out via social media: Verizon FiOS maintains a presence on multiple social media platforms. These platforms are monitored by customer care specialists 24/7. As with live chat, you'll have the benefit of a text-based record of your conversation with the agent.

Customer Number 800-837-4966 - by the Numbers

Nombor telefon untuk didail800-837-4966
Panggilan balik tersediaYA
Panggilan dijemput oleh orang yang sebenarYA
Jabatan yang anda hubungiKhidmat Pelanggan
Waktu pusat panggilanIsnin-Sun 8 am-9pm EST
Masa terbaik untuk mendail8:35 pagi
Navigasi labirin telefon ke manusiaTekan # bukannya memasukkan nombor telefon atau nombor akaun, Masukkan Poskod. Tekan 2. Kemudian 1 untuk Sokongan Teknikal, 2 untuk Perubahan Penjualan atau Akaun, 3 untuk Putus, 4 untuk Pilihan Pembayaran, atau 5 untuk Pengebilan.
Rata-rata menunggu
Penantian semasa34
Kedudukan (antara nombor telefon)1
Kedudukan (keseluruhan)1
Kaedah alternatiftelefon, facebook, web
Kualiti komunikasi70%
Kualiti pertolongan61%
Undian pelanggan5,671
Maklumat terakhir dikemas kiniSun Sep 27 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

Verizon FiOS's Best Toll-Free/800 Customer Phone Number

Ini adalah nombor telefon Verizon FiOS terbaik, penantian semasa masa nyata dan alat untuk melangkau terus melalui talian telefon tersebut untuk menghubungi ejen Verizon FiOS. Nombor telefon ini adalah Nombor Telefon Terbaik Verizon FiOS kerana 126,522 pelanggan seperti anda menggunakan maklumat hubungan ini selama 18 bulan terakhir dan memberi kami maklum balas. Masalah umum yang ditangani oleh unit penjagaan pelanggan yang menjawab panggilan ke 800-837-4966 termasuk Lower My Bill, Cancel Service, Service Outage, Dispute a Charge, Change Plan dan masalah perkhidmatan pelanggan yang lain. Pusat panggilan Verizon FiOS yang anda hubungi mempunyai pekerja dari India, Singapore, Philippines, Colorado, Texas, North Carolina dan dibuka Mon-Sun 8am-9pm EST mengikut pelanggan. Secara keseluruhan, Verizon FiOS mempunyai 9 nombor telefon. Tidak selalu jelas apakah kaedah terbaik untuk bercakap dengan perwakilan Verizon FiOS, jadi kami mula menyusun maklumat ini berdasarkan cadangan dari komuniti pelanggan. Terus berkongsi pengalaman anda agar kami dapat terus meningkatkan sumber percuma ini.

Contacting Verizon FiOS - by phone or otherwise

Walaupun 800-837-4966 adalah nombor bebas tol terbaik Verizon FiOS, ada 11 cara untuk menghubungi mereka. Cara terbaik seterusnya untuk bercakap dengan pasukan sokongan pelanggan mereka, menurut pelanggan Verizon FiOS yang lain, adalah dengan menghubungi 888-910-4366 nombor telefon mereka untuk jabatan pelanggan baru mereka. Selain menelefon, pilihan kegemaran seterusnya untuk pelanggan yang mencari bantuan adalah melalui 888-910-4366 untuk pelanggan baru. Sekiranya anda fikir maklumat ini tidak tepat atau mengetahui cara lain untuk menghubungi Verizon FiOS, sila beritahu kami supaya kami dapat berkongsi dengan pelanggan lain. And you can click here if you want to compare all the contact information we've gathered for Verizon FiOS.

What is GetHuman's Relationship to Verizon FiOS?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Verizon FiOS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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