Verizon FiOS is a bundled wireless communication service that provides home phone, Internet and television service to its customers. With over five million customers in nine states, Verizon FiOS operates a busy customer service operation that includes phone-based customer care.
Many people prefer to ask questions and resolve issues via a conversation with a customer service representative. The reasons why people call Verizon FiOS are varied and include:
Many people find calling customer service to be a frustrating experience, even when the customer service is of high quality. Here are some tips for getting the best results from your call to Verizon FiOS customer support:
Customers have mixed feelings about Verizon FiOS customer service, which isn't unusual: Many large companies struggle to maintain consistent customer service throughout their organizations.
One major consumer advocacy website's "consumer choice" poll gave high marks to Verizon FiOS within its Subscription TV category.
On the other hand, a writer for a major IT publication reported in December of 2019 that he was given abysmal customer service by Verizon FiOS when he wanted to cut the cord and purchase stand-alone Internet service. He was put on hold for long periods of time and was quoted one price, only to be told that the original quote was wrong and that he'd have to pay a much higher amount each month.
Most consumer issues can be resolved through a call to Verizon FiOS customer care. These issues include starting, ending, changing, and transferring service, technical support, and questions about your bill.
While problems with equipment and wiring can often be diagnosed, and sometimes even resolved over the phone, some situations require a technician visit or sending equipment in for repair. A telephone representative can offer guidance and instructions, but a resolution won't happen over the phone.
There are few things more frustrating than waiting to speak to a customer service representative only to have to end the call feeling that nothing got accomplished during your conversation. There are, however, things that you can do to address the issue, including calling back or getting in touch with Verizon FiOS through other means.
First, though, take a few minutes to jot down some notes from the previous call. This can be useful when trying to escalate your concern with Verizon FiOS.
Next, write down what your issue is, what you've tried to do to resolve it and what you'd like Verizon FiOS to do for you. By having this information in front of you when you reconnect with Verizon, you'll be better able to stay on point and communicate your situation.
Once you have your completed notes in front of you, try one of the following:
Call back: Verizon FiOS representatives are people and some are better at their jobs than others. The next agent you talk to may be able to resolve your issue or send it to someone who can.
Try live chat: Verizon FiOS offers a live chat option from its website and mobile app. If you are more comfortable communicating in writing, live chat may be for you. Text-based communication also provides you with a record that can be useful if you need to escalate your case.
Reach out via social media: Verizon FiOS maintains a presence on multiple social media platforms. These platforms are monitored by customer care specialists 24/7. As with live chat, you'll have the benefit of a text-based record of your conversation with the agent.
Ini adalah nombor telefon Verizon FiOS terbaik, penantian semasa masa nyata dan alat untuk melangkau terus melalui talian telefon tersebut untuk menghubungi ejen Verizon FiOS. Nombor telefon ini adalah Nombor Telefon Terbaik Verizon FiOS kerana 126,522 pelanggan seperti anda menggunakan maklumat hubungan ini selama 18 bulan terakhir dan memberi kami maklum balas. Masalah umum yang ditangani oleh unit penjagaan pelanggan yang menjawab panggilan ke 800-837-4966 termasuk Lower My Bill, Cancel Service, Dispute a Charge, Service Outage, Change Plan dan masalah perkhidmatan pelanggan yang lain. Pusat panggilan Verizon FiOS yang anda hubungi mempunyai pekerja dari India, Singapore, Philippines, Colorado, Texas, North Carolina dan dibuka Mon-Sun 8am-9pm EST mengikut pelanggan. Secara keseluruhan, Verizon FiOS mempunyai 9 nombor telefon. Tidak selalu jelas apakah kaedah terbaik untuk bercakap dengan perwakilan Verizon FiOS, jadi kami mula menyusun maklumat ini berdasarkan cadangan dari komuniti pelanggan. Terus berkongsi pengalaman anda agar kami dapat terus meningkatkan sumber percuma ini.
Walaupun 800-837-4966 adalah nombor bebas tol terbaik Verizon FiOS, ada 11 cara untuk menghubungi mereka. Cara terbaik seterusnya untuk bercakap dengan pasukan sokongan pelanggan mereka, menurut pelanggan Verizon FiOS yang lain, adalah dengan menghubungi 888-910-4366 nombor telefon mereka untuk jabatan pelanggan baru mereka. Selain menelefon, pilihan kegemaran seterusnya bagi pelanggan yang mencari bantuan adalah melalui 888-910-4366 untuk pelanggan baru. Sekiranya anda fikir maklumat ini tidak tepat atau mengetahui cara lain untuk menghubungi Verizon FiOS, sila beritahu kami supaya kami dapat berkongsi dengan pelanggan lain. And you can click here if you want to compare all the contact information we've gathered for Verizon FiOS.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Verizon FiOS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.