Comcast Phone Number

Calling Comcast customer service faster by GetHuman

800-266-2278
Customer service
866-203-0432
New customers
Current Wait: 44 minit (29m avg)
Hours: Mon-Sat, 7 AM to 9 PM; best time to call: 8:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Tekan 0 # setiap kali meminta nombor telefon, kemudian tunggu. Untuk pelanggan yang ada, anda mesti SELALU memasukkan 4 nombor sosial terakhir anda yang dimiliki oleh pemegang akaun, kemudian tekan 1, kemudian 2.
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Reasons customers like you called recently

The other day I chatted with someone at Comcast, who said that I would receive a call f...
I just need a signal sent to my internet box
We moved from PA to OR a couple of months ago. I purchased an Arris Surfboard SBG** wi...
I. Red to talk to customers service
My bill of $***. Im ** and wondering if there is a cheaper rate for me. Would appreci...
I want to Cancel my service
How do I get a new remote mine only works when it wants to. I have changed batteries an...
I want to be able to watch local nfl football*I.e. Chicago Bears *local news stations F...
Bill amount is incorrect. I cancelled the TV service, and I signed up for the $** per m...
Tv screeen stuck on still pictures
Question about texts I’m receiving
Watching a movie Internet cutting off
Pay per view not working
My music stations have not been working for a week. I have contacted Comcast three tim...
Want to order the mike Tyson fight
See more recent reasons for calling

Help me with my issue

How to call Comcast

Our Editor's Notes on Comcast's Phone-Based Customer Care

Comcast is a major provider of Internet, cable and telecommunication services in the United States. These services are sold under the Xfinity brand name in the United States. Since Comcast is the largest provider of home Internet and cable services in the United States, it is not surprising that the company gets a lot of requests for phone-based customer service.

Why Do People Call Comcast?

People call Comcast for many reasons related to their Xfinity cable television, telephone, and Internet services. These reasons include

  • Starting, changing or disconnecting service
  • Upgrading service or adding on new services
  • Technical support and questions
  • Scheduling repair calls
  • Billing issues and payments

There are several ways that you can get in touch with a Comcast representative by phone:

  • Call Comcast's toll-free number.
  • Visit Comcast's website and set up an appointment for a call-back from Comcast customer service. This can be useful if you don't want to have to wait on the line for a representative.
  • Dial 611 from a Comcast mobile or landline phone.

The Comcast voicemail system will direct your call to the appropriate department. Current customers will have to input the last four digits of their Social Security number to move forward in the system, non-customers can hit "0" to eventually be connected with a live Comcast customer support representative.

When contacting Comcast/Xfinity, keep in mind that it has separate customer support systems for business and home customers. Ensure that you have the correct phone number for the division you need before calling.

How do Consumers Feel About Comcast Phone Customer Service?

Many customers have expressed dissatisfaction with Comcast's customer service. These complaints cite long wait times, unhelpful agents and difficulty in getting representatives to cancel services when requested. It should be noted, however, that others have had positive experiences with Comcast as well.

Consumers have sometimes noted that they've received inconsistent service from customer service representatives, with representatives making promises that aren't kept by the company. Keeping a record of calls and discussions, as well as bills and receipts, can be helpful when dealing with Comcast customer service.

Noteworthy Customer Service Cases

In 2014 a journalist and his wife attempted to cancel their Comcast Internet service. The customer service "retention specialist" refused to cancel the service when the journalist's wife asked him to do so. Eventually, the journalist got on the phone and spent a long time trying to get the Comcast representative to agree to cancel the service and give him a cancellation number.

Unfortunately, the representative was less than helpful and repeatedly ignored the couple's pleas for a cancellation. The journalist recorded the call and uploaded it to the Internet so that others could listen. The recording went viral and many other people posted stories about their own negative experiences with Comcast.

It should be noted that Comcast media reports of this case seriously and pledged to do a better job with training its customer service team.

What Can Be Accomplished with Comcast Phone-Based Customer Service?

Most customer care issues can be resolved over the phone, including:

  • Billing and payment issues
  • Starting, adding, changing or canceling services
  • Scheduling installations and repairs
  • Testing Internet speeds and resetting connections

Issues that can't be handled directly or immediately with Comcast customer service include issues with malfunctioning or outdated equipment that needs to be repaired or replaced. When customers discontinue their service, they will need to return or mail their equipment to a Comcast office. Customer service agents can schedule repair appointments and direct customers in returning equipment, however.

What if Calling Comcast Telephone Customer Service Doesn't Work?

While calling Comcast customer service usually results in the consumer getting the result he or she wants, there are situations that aren't' easily resolved by phone, at least not during the first call.

If you find yourself frustrated by Comcast phone-based customer service, consider taking the following actions:

  • Contact Comcast via live chat on its website. Some people find that they communicate better via text-based chat. In addition, chat provides users with a paper trail that can be useful if the situation escalates and there is a need for a record of previous communications.
  • Comcast can also be reached via its social media accounts on various platforms. In some cases, it may be easier for consumers to get their concerns addressed through these channels. Comcast is active on Reddit, Twitter and Facebook. In addition, you may be able to get assistance on its support forums, which can be found on the Comcast website.
  • Visit an Xfinity retail store. It may be easier to resolve your issues if you can speak to a representative in person. Call the store ahead of time to find out whether one of their reps can provide assistance.
  • Try calling back later. Another representative may be able to assist you more efficiently.

Customer Number 800-266-2278 - by the Numbers

Nombor telefon untuk didail800-266-2278
Panggilan balik tersediaYA
Panggilan dijemput oleh orang yang sebenarYA
Jabatan yang anda hubungiKhidmat Pelanggan
Waktu pusat panggilanIsnin-Sabtu, 7 pagi hingga 9 malam
Masa terbaik untuk mendail8:30 pagi
Navigasi labirin telefon ke manusiaTekan 0 # setiap kali meminta nombor telefon, kemudian tunggu. Untuk pelanggan yang ada, anda mesti SELALU memasukkan 4 nombor sosial terakhir anda yang dimiliki oleh pemegang akaun, kemudian tekan 1, kemudian 2.
Rata-rata menunggu
Penantian semasa44
Kedudukan (antara nombor telefon)1
Kedudukan (keseluruhan)1
Kaedah alternatiftelefon, sembang, twitter, web
Kualiti komunikasi77%
Kualiti pertolongan76%
Undian pelanggan20,186
Maklumat terakhir dikemas kiniThu Nov 26 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

Comcast's Best Toll-Free/800 Customer Phone Number

Ini adalah nombor telefon Comcast terbaik, penantian semasa masa nyata dan alat untuk melangkau terus melalui talian telefon tersebut untuk menghubungi ejen Comcast. Nombor telefon ini adalah Nombor Telefon Terbaik Comcast kerana 331,158 pelanggan seperti anda menggunakan maklumat hubungan ini selama 18 bulan terakhir dan memberi kami maklum balas. Masalah umum yang ditangani oleh unit penjagaan pelanggan yang menjawab panggilan ke 800-266-2278 termasuk Service Outage, Billing, Streaming or Download Trouble, Equipment Trouble, Cancel Service dan masalah perkhidmatan pelanggan yang lain. Pusat panggilan Comcast yang anda hubungi mempunyai pekerja dari South Carolina, Pennsylvania, Colorado, New Hampshire dan dibuka Mon-Sat, 7 AM to 9 PM mengikut pelanggan. Secara keseluruhan, Comcast mempunyai 11 nombor telefon. Tidak selalu jelas apakah kaedah terbaik untuk bercakap dengan perwakilan Comcast, jadi kami mula menyusun maklumat ini berdasarkan cadangan dari komuniti pelanggan. Terus berkongsi pengalaman anda agar kami dapat terus meningkatkan sumber percuma ini.

Contacting Comcast - by phone or otherwise

Walaupun 800-266-2278 adalah nombor bebas tol terbaik Comcast, ada 15 cara untuk menghubungi mereka. Cara terbaik seterusnya untuk bercakap dengan pasukan sokongan pelanggan mereka, menurut pelanggan Comcast yang lain, adalah dengan menghubungi 866-203-0432 nombor telefon mereka untuk jabatan pelanggan baru mereka. Selain menelefon, pilihan kegemaran seterusnya untuk pelanggan yang mencari bantuan adalah melalui 866-203-0432 untuk pelanggan baru. Sekiranya anda fikir maklumat ini tidak tepat atau mengetahui cara lain untuk menghubungi Comcast, sila beritahu kami supaya kami dapat berkongsi dengan pelanggan lain. And you can click here if you want to compare all the contact information we've gathered for Comcast.

What is GetHuman's Relationship to Comcast?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Comcast. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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