DirecTV Phone Number

Calling DirecTV customer service faster by GetHuman

888-238-3712
Customer service
Current Wait: 47 minit (23m avg)
Hours: 24 hours, 7 days; best time to call: 9am
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Reasons customers like you called recently

Add channel CBSe....I want to watch the ** hours episode that’s playing tonight
Was watching and screen froze. Switched to another channel and screen went black. I h...
Issues with my account
Wanting to get my service turned back on
i'm interested in close captioning*do I have it or do I have to add it
I'd like my deceased Grandmother removed from their mailing list:**Joan Ferreira*** Qua...
Need a new remote controller. A piece broke off.
Need a new remote. A piece fell off.
I want to add a tv in another room and get the cost
DirecTV is scheduled to make a service appointment today between *AM and **PM. They are...
We moved into a new house and there is a DirectTV dish here that is not ours. Do you wa...
I just want to pay my bill
Pay per view movie now recording that I did NOT order!
Receiver not working anywhere in the hhouze
i want to ask about channels
See more recent reasons for calling

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How to call DirecTV

Our Editor's Notes on DirecTV's Phone-Based Customer Care

DirecTV is a provider of satellite television services. Acquired by AT&T in 2015, DirecTV has over 20 million subscribers. Prospective and current customers have the option of setting up new accounts or managing their current services using DirecTV's telephone customer service.

Why Do Consumers Call DirecTV Customer Support?

Consumers call DirecTV customer service for a range of reasons, including:

  • Ordering new service
  • Changing or canceling service
  • Technical issues with current service
  • Billing issues

While many of these issues can be managed online, some customers prefer speaking with a live person. DirecTV understands this and offers extended hours for customer service calls every day of the week.

When is DirecTV Customer Service Available by Phone?

General customer service and new customer set-up are available every day from 8 am to 12 am eastern time. Technical support is available 24 hours a day, seven days a week. Telecommunication Relay Service (TRS) is also available. This information applies to residential accounts: Business accounts are set up and serviced by a different division.

How Do People Feel About DirecTV Phone Customer Service?

At one time DirecTV was well known for high levels of customer satisfaction and there are many reports online from DirecTV users who are happy with their overall service, as well as their experience with phone-based DirecTV customer service.

On the other hand, some feel that the quality has slipped since the AT&T merger. Some individuals have complained that DirecTV customer service does not provide consistent care to its customers.

Another complaint is that the DirecTV phone systems do not keep appropriate records of calls. Failure to keep detailed call logs can result in customers having to tell their "story" to multiple agents, which can be frustrating.

Media Reports

There have been some media reports about DirecTV offering pay-per-view and sports channel deals and then not honoring the deal, charging the customer instead. In one case, a customer was promised a free sports channel and was charged for it. After requesting cancelation of service, the customer was charged an early termination fee.

Another case involved a customer whose roof was damaged by DirecTV. DirecTV offered to pay for repairs but repeatedly ignored requests for compensation after the customer had hired the approved contractor and paid the repair bill herself. Telephone representatives were particularly inept at handling the case, promising to call back and failing to do so.

In these cases, DirecTV was eventually able to work things out with customers, though third parties had to get involved.

What Kind of Issues can DirecTV Customers Handle Over the Phone?

Many issues, including technical and equipment problems, can be managed via DirecTV's customer service call center. These issues include:

  • Setting up and changing service
  • Canceling service and arranging for equipment return
  • Billing issues
  • Reports of technical and equipment issues, such as poor reception or sound
  • Scheduling technician appointments

What Can't be Managed Over the Phone?

While many reception issues can be diagnosed and addressed remotely, others require repairs or equipment replacement. In such cases, a phone representative will help to arrange for a technician visit or a way to send back malfunctioning equipment.

Technical Support Phone Tips

DirecTV advises callers with technical support questions to call from a room where they can be in front of their television set with a receiver in hand. This makes it easier for the representative to work with the caller to determine and, hopefully, resolve any issues with reception and equipment.

General Support Tips

Like many companies, DirecTV can use caller ID to identify you when calling, provided that your phone number is associated with your account. In cases where you are calling from a phone that is not associated with your account, it can be helpful if you have a recent bill handy so that you can provide the representative with your account number.

What Can You Do if DirecTV Phone Reps Can't Help?

Sometimes, and despite your best efforts, you may find it impossible to get your issues resolved with DirecTV over the phone. If you are in this situation, don't fret: You have other options for communicating with DirecTV customer service.

  • Visit the DirecTV website and request a live chat or post your issue on the site's community forum. Text-based communication has the advantage of providing you with a paper trail, which might be useful in further conversations.
  • Contact DirecTV on Twitter or Facebook. DirectTV customer service is managed on Twitter by @ATTHelp. As with live chat or community forum posts, social media communication can provide you with a written record of your communications.
  • Visit an AT&T retail store in your area. Call in advance if you need to set an appointment, or to clarify that their staff can work with you on a DirecTV issue.

Another option is to call back. Customer service representatives are individuals and some may be better than others at understanding and resolving your concerns.

Customer Number 888-238-3712 - by the Numbers

Nombor telefon untuk didail888-238-3712
Panggilan balik tersediaYA
Panggilan dijemput oleh orang yang sebenarYA
Jabatan yang anda hubungiKhidmat Pelanggan
Waktu pusat panggilan24 jam, 7 hari
Masa terbaik untuk mendail9 pagi
Navigasi labirin telefon ke manusiaTekan 2 untuk memesan perkhidmatan baru, tekan 1 untuk perkhidmatan pelanggan, atau tekan 3 untuk mendengar promosi terkini
Rata-rata menunggu
Penantian semasa47
Kedudukan (antara nombor telefon)1
Kedudukan (keseluruhan)1
Kaedah alternatiftelefon, sembang, facebook, twitter, web
Kualiti komunikasi40%
Kualiti pertolongan63%
Undian pelanggan74,412
Maklumat terakhir dikemas kiniThu Nov 26 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

DirecTV's Best Toll-Free/800 Customer Phone Number

Ini adalah nombor telefon DirecTV terbaik, penantian semasa masa nyata dan alat untuk melangkau terus melalui talian telefon tersebut untuk menghubungi ejen DirecTV. Nombor telefon ini adalah Nombor Telefon Terbaik DirecTV kerana 226,548 pelanggan seperti anda menggunakan maklumat hubungan ini selama 18 bulan terakhir dan memberi kami maklum balas. Masalah umum yang ditangani oleh unit penjagaan pelanggan yang menjawab panggilan ke 888-238-3712 termasuk Dispute a Charge, Cancel Account, Service Outage, Technical Support, Payment Inquiry dan masalah perkhidmatan pelanggan yang lain. Pusat panggilan DirecTV yang anda hubungi mempunyai pekerja dari Colorado, Idaho, Montana, Texas, Oklahoma, Philippines dan dibuka 24 hours, 7 days mengikut pelanggan. Secara keseluruhan, DirecTV mempunyai 7 nombor telefon. Tidak selalu jelas apakah kaedah terbaik untuk bercakap dengan perwakilan DirecTV, jadi kami mula menyusun maklumat ini berdasarkan cadangan dari komuniti pelanggan. Terus berkongsi pengalaman anda agar kami dapat terus meningkatkan sumber percuma ini.

Contacting DirecTV - by phone or otherwise

Walaupun 888-238-3712 adalah nombor bebas tol terbaik DirecTV, ada 11 cara untuk menghubungi mereka. Cara terbaik seterusnya untuk bercakap dengan pasukan sokongan pelanggan mereka, menurut pelanggan DirecTV yang lain, adalah dengan menghubungi 800-531-5000 nombor telefon mereka untuk jabatan Khidmat Pelanggan mereka. Selain menelefon, pilihan kegemaran seterusnya untuk pelanggan yang mencari bantuan adalah melalui 800-531-5000 untuk Khidmat Pelanggan. Sekiranya anda fikir maklumat ini tidak tepat atau mengetahui cara lain untuk menghubungi DirecTV, sila beritahu kami supaya kami dapat berkongsi dengan pelanggan lain. And you can click here if you want to compare all the contact information we've gathered for DirecTV.

What is GetHuman's Relationship to DirecTV?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like DirecTV. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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