AT&T Phone Number

Calling AT&T customer service faster by GetHuman

800-331-0500
Customer service
800-756-0134
New customers
Current Wait: 41 minit (14m avg)
Hours: Mon-Fri 8am-6pm EST; best time to call: 8:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Masukkan telefon # atau tekan 1, kemudian 3, kemudian 7, kemudian 0, kemudian 4, kemudian 2, kemudian 1 ATAU Tekan 0 # setiap kali ia meminta nombor telefon anda

Reasons customers like you called recently

You ran my payment early. It was supposed to be run this Friday, but it went through to...
I ordered * phones to open a new wireless account but they are arriving a month apart a...
i want to keep my paper bill . i do not want to go paperless! I got a message in my bil...
I have been lied to and they want to take away my ** dollar discount
I wood like to keep my. Paper bill
Trying to switch a phone number between * ipads.
I need to transfer my internet service
Need to transfer service
I want to check the status of my order (want more info than provided on website). Rep I...
I want to continue receiving a Paper Bill each month!
change cell phone plan
i would like to keep receiving my bill information with paper
i want to keep my paper bill do not want to go paperless i am a senior citizen need pap...
n ******** Kevin in San Antonios's Loyalty dept. spent about * hours with me while he c...
i want to keep my att bill coming in the mail ,i am ** year old need reminder to pay my bill
See more recent reasons for calling

Help me with my issue

How to call AT&T

Our Editor's Notes on AT&T's Phone-Based Customer Care

AT&T is a telecommunications, home security, Internet and cable TV provider. As the largest telecommunications company in the world, AT&T maintains a comprehensive customer support system to meet its customer's needs. Many customers strongly prefer to contact AT&T over the phone for a direct conversation with a customer service representative.

Why do People Call AT&T Customer Service?

People call AT&T for many reasons, including:

  • Starting, changing or canceling services
  • Purchasing and upgrading devices
  • Technical support
  • Scheduling service and installation visits
  • Learning how to return or drop off devices and equipment

Contacting the Right Division

AT&T offers multiple services, including mobile and landline phone service, security, Internet service, and both satellite and cable television. Some of these services are offered under specific brand names such as DirecTV and U-Verse. When contacting AT&T customer service by phone, make sure that you are calling the number for the division or service you need help with.

Another thing to consider when locating phone numbers for AT&T is that some divisions have different numbers for different types of services.

For example, there may be separate toll-free numbers for new service requests, billing questions and technical support. Each number may also be taking calls during different hours. Checking this information before calling can save you time and frustration.

Tips for Calling AT&T Customer Service

  • Before calling AT&T customer support, make sure you have your account number handy. You can find it on your bill or via your dashboard on AT&T's website.
  • Each AT&T service or division has different call center hours, so it's a good idea to check ahead of time so that you know when to call.
  • AT&T does offer phone support for people with disabilities, including TTY calling for those who are deaf or hearing impaired.

How do People Feel About AT&T Customer Service Calls?

There are numerous reports online from people who are unhappy with AT&T phone-based customer service. Complaints range from long wait times to inaccurate information provided by a representative to promises not kept. There are, however, many other reports from consumers who are pleased with the customer care that they've received from AT&T representatives.

Media Cases

One newspaper documented a case in which a long-time customer of AT&T asked for an extension on his auto-pay due to a family illness that had depleted his checking account. An AT&T phone representative granted the extension, but the account was still charged, resulting in large fees.

In another case, a customer relocated and wanted to transfer her AT&T services. AT&T responded by canceling her current loyalty points, sending her multiple bills for services instead of one consolidated bill. She ended up spending hours of her time on hold with AT&T phone-based customer service, and her issues still were not resolved despite many promises.

What Issues Can AT&T Customer Service Resolve Over the Phone?

AT&T can resolve many consumer issues over the phone, including technical support, billing issues, selecting different packages and starting or ending service. Issues that aren't so easily resolved via phone include problems with malfunctioning and aged equipment and devices. These items will have to be brought or shipped to a service center for repair or replacement.

What Can I do if I am Dissatisfied with AT&T Phone-Based Customer Service?

If you've hung up the phone after a call to AT&T customer service and feel demoralized because your case was not resolved, don't fret. There are other ways off addressing your concerns.

You might first want to write down what happened during your last call. Then, write out a description of your problem and your desired resolution. Having this information in writing can help you explain your situation to other customer service specialists when you talk to them.

From there, consider these options for addressing your concerns:

  • Try calling AT&T back: In some cases, the training and experience of a customer representative can make a huge difference when it comes to customer satisfaction. If your first call didn't resolve the matter, dial AT&T again. A different representative may be better able to understand your concerns and get your situation resolved.
  • Consider live chat: AT&T offers live chat through its website and app. If you feel that you express yourself better in writing, or want a written record of your conversation with a customer service representative, live chat might be your best option.
  • Reach out over social media: AT&T has accounts on several social media platforms. You can connect with a specialist who can research your issue and help you get matters sorted out. As with live chat, you'll also have a record of your conversation, which may be useful if you have to escalate your case.
  • Visit an AT&T retail store: A face-to-face consultation with a store associate may resolve your issue. In addition, visiting a store may be the best way to get hands-on technical support for equipment or devices.

Customer Number 800-331-0500 - by the Numbers

Nombor telefon untuk didail800-331-0500
Panggilan balik tersediaYA
Panggilan dijemput oleh orang yang sebenarYA
Jabatan yang anda hubungiPerkhidmatan Pelanggan & Akaun Perniagaan
Waktu pusat panggilanIsnin-Jumaat 8 am-6pm EST
Masa terbaik untuk mendail8:15 pagi
Navigasi labirin telefon ke manusiaMasukkan telefon # atau tekan 1, kemudian 3, kemudian 7, kemudian 0, kemudian 4, kemudian 2, kemudian 1 ATAU Tekan 0 # setiap kali ia meminta nombor telefon anda
Rata-rata menunggu
Penantian semasa41
Kedudukan (antara nombor telefon)1
Kedudukan (keseluruhan)1
Kaedah alternatiftelefon, e-mel, facebook, web, twitter
Kualiti komunikasi61%
Kualiti pertolongan59%
Undian pelanggan48,703
Maklumat terakhir dikemas kiniFri Nov 27 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

AT&T's Best Toll-Free/800 Customer Phone Number

Ini adalah nombor telefon AT&T terbaik, penantian semasa masa nyata dan alat untuk melangkau terus melalui talian telefon tersebut untuk menghubungi ejen AT&T. Nombor telefon ini adalah Nombor Telefon Terbaik AT&T kerana 220,254 pelanggan seperti anda menggunakan maklumat hubungan ini selama 18 bulan terakhir dan memberi kami maklum balas. Masalah umum yang ditangani oleh unit penjagaan pelanggan yang menjawab panggilan ke 800-331-0500 termasuk Cancel Service, Service Outage, Dispute a Charge, Device Support, Change Service dan masalah perkhidmatan pelanggan yang lain. Pusat panggilan AT&T yang anda hubungi mempunyai pekerja dari California, Florida, Georgia, Idaho, Iowa, Louisiana, Missouri, Montana, Oklahoma, Philippines, Texas dan dibuka Mon-Fri 8am-6pm EST mengikut pelanggan. Secara keseluruhan, AT&T mempunyai 19 nombor telefon. Tidak selalu jelas apakah kaedah terbaik untuk bercakap dengan perwakilan AT&T, jadi kami mula menyusun maklumat ini berdasarkan cadangan dari komuniti pelanggan. Terus berkongsi pengalaman anda agar kami dapat terus meningkatkan sumber percuma ini.

Contacting AT&T - by phone or otherwise

Walaupun 800-331-0500 adalah nombor bebas tol terbaik AT&T, ada 23 cara untuk menghubungi mereka. Cara terbaik seterusnya untuk bercakap dengan pasukan sokongan pelanggan mereka, menurut pelanggan AT&T yang lain, adalah dengan menghubungi 800-756-0134 nombor telefon mereka untuk jabatan pelanggan baru mereka. Selain menelefon, pilihan kegemaran seterusnya untuk pelanggan yang mencari bantuan adalah melalui 800-756-0134 untuk pelanggan baru. Sekiranya anda fikir maklumat ini tidak tepat atau mengetahui cara lain untuk menghubungi AT&T, sila beritahu kami supaya kami dapat berkongsi dengan pelanggan lain. And you can click here if you want to compare all the contact information we've gathered for AT&T.

What is GetHuman's Relationship to AT&T?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like AT&T. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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