UPS Phone Number

Calling UPS customer service faster by GetHuman

800-742-5877
Customer service
Current Wait: 23 minit (13m avg)
Hours: Mon-Fri 8am-midnight EST; best time to call: 8:30am
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Get to a live person fastest: Tekan 0 pada setiap permintaan, mengabaikan pesanan ATAU Katakan "Perkhidmatan pelanggan" dua kali, sistem automatik akan meminta anda memilih dari senarai pilihan, ulangi "Perkhidmatan pelanggan" dua kali lagi.

Reasons customers like you called recently

I'm waiting on my package to come and it didn't even come yet and it says it comes toda...
sejam yang lepas
I need to find out what happened to my package and why its being returned to sender aft...
3 jam yang lepas
I need my package that is being returned to not be returned. No one lives at the addres...
3 jam yang lepas
Hi, I'd like to pay my past due bill, please call me at ********** or email me at...
6 jam yang lepas
Track a package that UPS received * weeks ago
7 jam yang lepas
When will package be here
8 jam yang lepas
Package hasn’t updated in several days
8 jam yang lepas
I was supposed to receive my package yesterday, but it didn’t come. It said it was put...
9 jam yang lepas
Have had a package sitting in Lynnfield, MA since May **. Every day receive a notice th...
10 jam yang lepas
I need to know where my unemployment money check is
12 jam yang lepas
I have been trying to get in contact with support for several days now. My package was...
sehari yang lepas
Package is * days late, tracking stuck on "in transit" with no delivery date
sehari yang lepas
The tracking number i have is not working.
sehari yang lepas
In needing to pick up my postal mail . I have tracking number - *Z*Y*F************. Ple...
sehari yang lepas
My package has not arrived. Yet on my phone it says it has been delivered
sehari yang lepas
See more recent reasons for callingHelp me with my issue

Our Editor's Notes on UPS's Phone-Based Customer Care

UPS is a major shipping company that operates around the world. As one of the largest companies in its industry, UPS receives many calls each day from customers with questions and concerns about the delivery of packages and letters.

Why Do People Call UPS Customer Support?

People call UPS for a range of reasons, including:

  • Questions about shipping and mailing costs and policies
  • Help with tracking packages and letters
  • Purchasing services
  • Filing a claim for lost or damaged items or packages
  • Complaining about a driver or service at a UPS agent or office
  • Questions about international shipping and customs
  • Making a delivery change

Best Practices for Calling UPS Customer Service

Here are some tips for a successful call to UPS customer service:

  • Before calling UPS, make sure you are dialing the correct number. There are different numbers for domestic and international shipping, as well as for freight pallets and packages over 150 pounds. It's also important to call the designated UPS number for the country that you are calling from.
  • When calling, have relevant documentation in front of you, including any tracking numbers, invoices, receipts, or communications between you and UPS. If possible, have the names and addresses for both the shipper and the receiver available.
  • Have pen and paper handy so that you can take down any notes or confirmation numbers provided to you by the UPS customer service representative.

How do Consumers Feel About Calling UPS Customer Service?

UPS generally has a good reputation for providing quality customer service. In most cases, people are satisfied with UPS's ability to deliver packages quickly and in good condition. Calls to UPS are usually answered quickly and resolutions are achieved with minimal to the caller.

It should be noted, however, that there can be longer wait times for customer service agents during peak delivery periods, such as right before the winter holidays.

There are a few complaints that have been noted by news media or third-party advocates. These have generally involved cases in which a caller made a claim due to a shipping mishap or damaged product. In some cases, UPS took longer than it should have to approve a claim and compensate the caller.

What Kind of Issues can UPS Customer Service Representative Resolve?

A UPS customer service representative can handle most issues over the phone. These include tracking packages and launching investigations into packages that appear to have gone missing. The agent may also be able to assist with filing and processing claims for lost and damaged items.

UPS customer support agents can also answer questions about shipping and let you know if an item require special handling or whether it is an item that UPS can legally ship. If you need to change delivery instructions for a package, UPS agents may also be able to assist in re-directing the item to a different address.

What Can't Be Resolved With a Call to UPS Customer Service?

Some tasks cannot easily be completed over the phone. Physical shipment of goods, for example, will require you to visit a UPS agent or to print out a shipping label at home and then dropping your package off at a UPS collection box.

There may be some situations in which you must physically bring in a damaged box or item for assessment if you are making an insurance claim. However, a phone agent may be able to direct you to a location where you can meet with a UPS employee to complete the inspection.

What Should You Do If You Have an Unsuccessful Call with UPS?

You hang up the phone after speaking to a UPS phone representative and feel as though your questions were not answered or that your problem has not been resolved, don't fret. Options are still available to you:

  • If you took notes during your initial call to UPS customer service, review them. If you were not able to take down notes while talking to an agent, take a few minutes to write down what you remember from the call. This information can be useful as you escalate your case.
  • Once you feel comfortable doing so, call UPS back. The next representative you speak to me be able to better understand your concerns and provide you with assistance.
  • If your second call fails, you have the option of sending email to UPS through its website or getting in touch through one of its social media accounts. Both of these options provide you with a transcript of your communications, which can be useful if you have to take your issue to UPS management.
  • You may also be able to visit a UPS Customer Center and ask to speak to someone there about your concerns. Don't confuse UPS Customer Centers with UPS Stores or Authorized Shipping Outlets. The latter two are independent businesses that are likely limited in their ability to help, particularly if they were not involved in the shipping or delivery of a package.

Customer Number 800-742-5877 - by the Numbers

Nombor telefon untuk didail
800-742-5877
Panggilan balik tersedia
YA
Panggilan dijemput oleh orang yang sebenar
YA
Jabatan yang anda hubungi
Khidmat Pelanggan
Waktu pusat panggilan
Isnin-Jumaat 8 pagi-tengah malam EST
Masa terbaik untuk mendail
8:30 pagi
Navigasi labirin telefon ke manusia
Tekan 0 pada setiap permintaan, mengabaikan pesanan ATAU Katakan "Perkhidmatan pelanggan" dua kali, sistem automatik akan meminta anda memilih dari senarai pilihan, ulangi "Perkhidmatan pelanggan" dua kali lagi.
Rata-rata menunggu
Penantian semasa
23
Kedudukan (antara nombor telefon)
1
Kedudukan (keseluruhan)
1
Kaedah alternatif
telefon, sembang, facebook, e-mel, web, twitter
Kualiti komunikasi
76%
Kualiti pertolongan
83%
Undian pelanggan
2,595
Maklumat terakhir dikemas kini
Sun May 31 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

UPS's Best Toll-Free/800 Customer Phone Number

Ini adalah nombor telefon UPS terbaik, penantian semasa masa nyata dan alat untuk melangkau terus melalui talian telefon tersebut untuk menghubungi ejen UPS. Nombor telefon ini adalah Nombor Telefon Terbaik UPS kerana 157,950 pelanggan seperti anda menggunakan maklumat hubungan ini selama 18 bulan terakhir dan memberi kami maklum balas. Masalah umum yang ditangani oleh unit penjagaan pelanggan yang menjawab panggilan ke 800-742-5877 termasuk Track a Package, Lost Package, Change Delivery Address, Missing Delivery, Delivery Issue dan masalah perkhidmatan pelanggan yang lain. Pusat panggilan UPS yang anda hubungi mempunyai pekerja dari Michigan dan dibuka Mon-Fri 8am-midnight EST mengikut pelanggan. Secara keseluruhan, UPS mempunyai 6 nombor telefon. Tidak selalu jelas apakah kaedah terbaik untuk bercakap dengan perwakilan UPS, jadi kami mula menyusun maklumat ini berdasarkan cadangan dari komuniti pelanggan. Terus berkongsi pengalaman anda agar kami dapat terus meningkatkan sumber percuma ini.

Contacting UPS - by phone or otherwise

Walaupun 800-742-5877 adalah nombor bebas tol terbaik UPS, ada 12 cara untuk menghubungi mereka. Cara terbaik seterusnya untuk bercakap dengan pasukan sokongan pelanggan mereka, menurut pelanggan UPS yang lain, adalah dengan menghubungi 877-289-6418 nombor telefon mereka untuk jabatan Penghantaran dan Penjejakan Dalam Talian mereka. Selain menelefon, pilihan kegemaran seterusnya untuk pelanggan yang mencari bantuan adalah melalui Live Chat untuk Customer Service. Sekiranya anda fikir maklumat ini tidak tepat atau mengetahui cara lain untuk menghubungi UPS, sila beritahu kami supaya kami dapat berkongsi dengan pelanggan lain. And you can click here if you want to compare all the contact information we've gathered for UPS.

What is GetHuman's Relationship to UPS?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like UPS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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