Xfinity Phone Number

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800-934-6489
Customer service
877-228-8567
Hubungi Untuk Perkhidmatan Baharu
Current Wait: 5 minit (3m avg)
Hours: Mon-Sat, 7 AM to 9 PM; best time to call: 10:45am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Tekan 0 # sehingga seseorang mengambil

Reasons customers like you called recently

Error msg says tighten your cable connections which I did but can't restart
I want to move my router to another room with my computer.
Received a text that my password has been compromised and I need to change - is this real?
The box in guest bedroom is defective flashing blue, red and green you tried fixing it...
Received e mail that rates going up. I thought I had a contract
I need to pay my xfinity bill over the phone using my debit card but they are having a...
Need international travel rates for calling up Turkey based on the plan I have. Thank you.
You are charging me and I no longer have an account
Why is my bill keep getting higher ?*Why can I not get the Olympics channel?*And how mu...
I’m trying to pay my bill online
I WANT YOU TO CANCEL THE SEASONAL PROGRAM I REQUESTED OCT********. THEN, RESTORE MY...
Restore my Xfinity service* cancel the Seasonal program I ordered on Nov********.
Got a new TV and it needs hooked up and programmed
I have spent the past three hours trying to contact Xfinity. I don’t know what else to...
My current plan had a discount and it’s about to expire. I need to renew this discount...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Xfinity's Phone-Based Customer Care

Xfinity is a major telecommunications company in the United States and is owned by Comcast. Since Xfinity is the largest provider of home Internet and cable services in the United States, it is not surprising that the company gets a lot of requests for phone-based customer service.

Why Do People Call Xfinity?

People call Xfinity for many reasons including:

  • Requesting new service, changing service, or canceling service
  • Adding additional services or upgrading to another plan
  • Requesting technical support
  • Scheduling repair calls
  • Problems with bills and payments

There are several ways that you can get in touch with an Xfinity representative by phone:

  • Visit Xfinity's website and request a chat conversation with a customer service representative.
  • Call Xfinity's toll-free number.
  • Visit Xfinity's website and request a call-back from a representative. This will allow you to avoid waiting on hold.
  • Dial 611 from an Xfinity mobile or landline phone. (Please note that this only works if you have Xfinity mobile or landline service.)

Xfinity has an automatic phone system that will direct your call to someone who can help you. If you are a customer of Xfinity, you will have to enter the last four digits of your Social Security number. If you aren't a customer, hit "0" repeatedly and you will eventually be connected to a live person.

How Do Consumers Feel About Xfinity Phone Customer Service?

Sadly, Xfinity has a reputation for poor customer service. Common complaints include waiting a long time to speak to a human, agents who are unhelpful and poorly trained, as well as the fact that Xfinity can make it very difficult to cancel or downgrade services.

One common complaint is that customer service representatives offer inconsistent service and may, in some cases, make promises to customers that are not upheld. One thing that you can do to combat this is keeping a record of calls that you make, as well as screenshots of chats. You should also hang on to your bills and contracts.

Noteworthy Customer Service Cases

The most famous Comcast/Xfinity customer service case involved a journalist and his wife who attempted to cancel their plan with Xfinity. They were transferred to a retention specialist who refused to listen to them and kept arguing with the couple, despite their pleas to end the call and cancel their service.

The journalist recorded the call and published it online. Unfortunately for Xfinity, the story went viral and the company suffered severe public relations fallout. As a result, Xfinity pledged to do better in the future.

What Can Be Accomplished with Xfinity Phone-Based Customer Service?

Most issues that you might experience with your service can be resolved over the phone, including:

  • Billing issues
  • Service starts, stops and changes
  • Installations and repairs
  • Resetting connections and testing speeds

Xfinity customer service can't deal with every problem via phone, however. Issues such as malfunctioning or outdated equipment will need either a technician appointment or for the customer to visit an Xfinity office to switch out old routers and other hardware.

What if Calling Xfinity Telephone Customer Service Doesn't Work?

While calling Xfinity customer service usually results in the consumer getting the result he or she wants, there are situations that aren't easily resolved by phone, at least not during the first call.

In cases where Xfinity phone-based customer service, isn't being helpful, consider one of the following strategies:

  • Try live chat. Communication can sometimes be more clear in chat. It also provides you with a record that you can use if you have to escalate your case.
  • Try reaching out over social media. Xfinity is active on Reddit, Twitter and Facebook.
  • Xfinity does have customer support pages on its website. These pages are monitored, so you may be able to get appropriate advice there.
  • Contact an Xfinity retail store. An in-person meeting might resolve your issue.
  • Call back later. The next representative you speak to may be able to understand and resolve your issue.

Customer Number 800-934-6489 - by the Numbers

Nombor telefon untuk didail800-934-6489
Panggilan balik tersediaTIDAK
Panggilan dijemput oleh orang yang sebenarYA
Jabatan yang anda hubungiKhidmat Pelanggan
Waktu pusat panggilanIsnin-Sabtu, 7 pagi hingga 9 malam
Masa terbaik untuk mendail10:45 pagi
Navigasi labirin telefon ke manusiaTekan 0 # sehingga seseorang mengambil
Rata-rata menunggu
Penantian semasa5
Kedudukan (antara nombor telefon)1
Kedudukan (keseluruhan)1
Kaedah alternatiftelefon
Kualiti komunikasi70%
Kualiti pertolongan80%
Undian pelanggan468
Maklumat terakhir dikemas kiniSun Dec 04 2022 09:00:00 GMT+0000 (Coordinated Universal Time)

Xfinity's Best Toll-Free/800 Customer Phone Number

Ini adalah nombor telefon terbaik Xfinity, penantian semasa masa nyata dan alat untuk melangkau terus melalui talian telefon tersebut untuk menghubungi ejen Xfinity. Nombor telefon ini adalah Nombor Telefon Terbaik Xfinity kerana NaN pelanggan seperti anda menggunakan maklumat hubungan ini selama 18 bulan terakhir dan memberi kami maklum balas. Masalah umum yang ditangani oleh unit penjagaan pelanggan yang menjawab panggilan ke 800-934-6489 termasuk Service Outage, Billing, Equipment Trouble, Transfer Service, Cancel Service dan masalah perkhidmatan pelanggan yang lain. Daripada cuba menghubungi Xfinity terlebih dahulu, pertimbangkan untuk menerangkan masalah anda terlebih dahulu; dari itu kita mungkin dapat mengesyorkan cara yang optimum untuk menghubungi mereka melalui telefon. Secara keseluruhan, Xfinity mempunyai 2 nombor telefon. Tidak selalu jelas cara terbaik untuk bercakap dengan perwakilan Xfinity, jadi kami mula menyusun maklumat ini berdasarkan cadangan dari komuniti pelanggan. Terus berkongsi pengalaman anda agar kami dapat terus meningkatkan sumber percuma ini.

Contacting Xfinity - by phone or otherwise

Walaupun 800-934-6489 adalah nombor bebas tol terbaik Xfinity, ada 2 cara untuk menghubungi mereka. Cara terbaik seterusnya untuk bercakap dengan pasukan sokongan pelanggan mereka, menurut pelanggan Xfinity yang lain, adalah dengan menghubungi 877-228-8567 nombor telefon mereka untuk jabatan Hubungi Untuk Perkhidmatan Baharu mereka. Selain menelefon, pilihan kegemaran seterusnya bagi pelanggan yang mencari bantuan adalah melalui 877-228-8567 untuk Hubungi Untuk Perkhidmatan Baharu. Sekiranya anda fikir maklumat ini tidak tepat atau mengetahui cara lain untuk menghubungi Xfinity, sila beritahu kami supaya kami dapat berkongsi dengan pelanggan lain. And you can click here if you want to compare all the contact information we've gathered for Xfinity.

What is GetHuman's Relationship to Xfinity?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Xfinity. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Medicare Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Booking.com Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Medicare or Booking.com. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Xfinity Contact Info

Information gathered by GetHuman researchers and millions of customers that use GetHuman:
All Xfinity contacts
Xfinity Nombor TelefonBEST
General customer information

Other Toll-free & Customer Numbers

Hubungi Untuk Perkhidmatan Baharu877-228-8567

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