Chase Phone Number

Calling Chase customer service faster by GetHuman

800-935-9935
Customer service
Current Wait: 24 minit (20m avg)
Hours: 24 hours, 7 days; best time to call: 9:05am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Masalah KadPertikaikan CajAkses AkaunDapatkan Bantuan PerbankanLaporkan PenipuanA different issue
Get to a live person fastest: Tekan 0, kemudian 0 # apabila meminta nombor akaun anda.

Reasons customers like you called recently

My chase checking account is been compromised and I haven't received a refund for the dispute
6 jam yang lepas
My card is being blocked for security or fraud and I need the hold*block removed as soo...
9 jam yang lepas
Transfer money from one bank and account to another bank and account...
20 jam yang lepas
Can’t log into my account. I’m so tired off dealing with chase bank. You have no custom...
sehari yang lepas
Why hasn’t my deposit in my account gone through it’s been a week
3 hari yang lepas
I got a replacement debit card sent to me and I was wondering if ups will leave it in t...
3 hari yang lepas
Forgot username and password. Requires account number but I do not know it.
3 hari yang lepas
Locked out of my online account
3 hari yang lepas
I need to remove authorized user, Jessica Johnson, from my account immediately.
3 hari yang lepas
I tried to pen a new account but it says I have one already. I do not know any of the o...
4 hari yang lepas
I was charged twice for a bill on my checking account for $***.**
4 hari yang lepas
Went and deposit money atm and didn’t show the deposit
4 hari yang lepas
Cant afford the monthly fee, have checks to cash and need all of my money for rent beca...
4 hari yang lepas
i need to obtain my routing and checking account number please
5 hari yang lepas
I HAVE POSTED THIS ALL OVER THE INTERNET AND COMPLAINT SITES WHEREVER I COULD.*I have a...
6 hari yang lepas
See more recent reasons for callingHelp me with my issue

Our Editor's Notes on Chase's Phone-Based Customer Care

Chase Bank is a major bank operating in the United States. It is the largest consumer bank in the U.S., which means that it gets a lot of calls from its customers every day.

Why Do People Call Chase Customer Support?

People call Chase customer support for a range of reasons, including:

  • Opening and changing accounts
  • Questions about transactions and charges
  • Updating account information
  • Technical support
  • Addressing identity theft and fraud
  • Applying for and managing credit card accounts
  • Concerns and complaints about Chase employees
  • Requests to replace lost or stolen debit and credit cards
  • Beginning a loan application
  • Questions about loans, including mortgages

Best Practices for Calling Chase Customer Service

There are several things that you can do to improve your chances of a speedy and positive resolution to your customer service call to Chase:

  • Make sure you are calling the correct number for your account. Chase has different numbers for different types of accounts and products, so check the website, the back of your debit or credit card, or your account statement to verify the contact information.
  • Calling about technical support issues for online or mobile banking? There is a separate number for that division as well.
  • Have your account number handy when you call. If you are calling about a transaction problem, have the statement in front of you so that you can review it with the representative.
  • Keep pen and paper handy, or some other way of taking notes, so that you can have a record of what went on during the call.

How Do People Feel About Their Calls to Chase Customer Support?

As is usually true when it comes to large business organizations, there is a range of reports on the quality of Chase customer service. While some people are very happy with the service that they have received, others complain that Chase phone representatives are often unable to effectively resolve issues.

Some customers feel that Chase doesn't do enough to coordinate communications between the bank, the customer and third parties when trying to fraud and identity theft cases. In addition, some customers have claimed that there is a lack of follow-through on the part of Chase customer support agents. An agent might tell a customer that a situation has been resolved when, in fact, it has not been.

What Kind of Issues Can Chase Customer Support Resolve?

Chase customer service can resolve most common banking issues, including:

  • Answering questions about opening an account
  • Assisting with the application process for loans
  • Answering questions about refinancing or modifications
  • Making changes to an account or credit card type
  • Researching transactions
  • Waiving fees and addressing issues of fraud and identity theft
  • Stopping payments

What Can't Be Resolved by Phone With Chase?

Some banking issues may require you to visit a Chase branch for security reasons. For example, if two individuals have a joint account, and one of them wishes to take his or her name off the account, they must visit a Chase branch. If it is necessary for someone to notarize or witness a signature on banking papers, a visit to a branch may be necessary. In addition, cashiers checks and money orders must be purchased in-person.

What Can I Do If I Am Unhappy With My Call to Chase?

If you hang up your phone after a call with Chase and are feeling frustrated because you did not get the resolution you deserved or wanted, don't give up. You still have options and may be able to work things out with Chase over the phone or through another communication method.

First, if you did not take notes during your call, take some time and jot down what you remember from the conversation. This can be helpful if you have to escalate your case.

Next, call Chase back. Keep in mind that not all customer service professionals have the same background, training or personality. A different customer service representative may be able to provide a very different outcome.

If you were unable to resolve matters during your second call, consider using a different method of communication. Chase offers a secure messaging system through its website. This provides a greater degree of confidentiality than regular e-mail and provides you with a written record of your communications with the bank.

It is also possible to schedule an appointment at a branch with a Chase banker. This may be the best option if your situation is complex and requires face-to-face communication to get sorted out.

A final option is to contact the ombudsmen office at the Consumer Financial Protection Bureau. This is a federal agency with oversight over banking practices in the United States. Contacting the CFPB will not provide you with a quick resolution, but it is something to consider if your problem with chase proves unresolvable through other means.

Customer Number 800-935-9935 - by the Numbers

Nombor telefon untuk didail
800-935-9935
Panggilan balik tersedia
YA
Panggilan dijemput oleh orang yang sebenar
YA
Jabatan yang anda hubungi
Khidmat Pelanggan
Waktu pusat panggilan
24 jam, 7 hari
Masa terbaik untuk mendail
9:05 pagi
Navigasi labirin telefon ke manusia
Tekan 0, kemudian 0 # apabila meminta nombor akaun anda.
Rata-rata menunggu
Penantian semasa
24
Kedudukan (antara nombor telefon)
1
Kedudukan (keseluruhan)
1
Kaedah alternatif
telefon, web
Kualiti komunikasi
76%
Kualiti pertolongan
79%
Undian pelanggan
3,972
Maklumat terakhir dikemas kini
Wed May 27 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

Chase's Best Toll-Free/800 Customer Phone Number

Ini adalah nombor telefon Chase terbaik, penantian semasa masa nyata dan alat untuk melangkau terus melalui talian telefon tersebut untuk menghubungi ejen Chase. Nombor telefon ini adalah Nombor Telefon Terbaik Chase kerana 95,778 pelanggan seperti anda menggunakan maklumat hubungan ini selama 18 bulan terakhir dan memberi kami maklum balas. Masalah umum yang ditangani oleh unit penjagaan pelanggan yang menjawab panggilan ke 800-935-9935 termasuk Card Issue, Dispute a Charge, Account Access, Get Banking Help, Report Fraud dan masalah perkhidmatan pelanggan yang lain. Pusat panggilan Chase yang anda hubungi mempunyai pekerja dari Philippines, India dan dibuka 24 hours, 7 days mengikut pelanggan. Secara keseluruhan, Chase mempunyai 5 nombor telefon. Tidak selalu jelas apakah kaedah terbaik untuk bercakap dengan perwakilan Chase, jadi kami mula menyusun maklumat ini berdasarkan cadangan dari komuniti pelanggan. Terus berkongsi pengalaman anda agar kami dapat terus meningkatkan sumber percuma ini.

Contacting Chase - by phone or otherwise

Walaupun 800-935-9935 adalah nombor bebas tol terbaik Chase, ada 6 cara untuk menghubungi mereka. Cara terbaik seterusnya untuk bercakap dengan pasukan sokongan pelanggan mereka, menurut pelanggan Chase yang lain, adalah dengan menghubungi 877-242-7372 nombor telefon mereka untuk jabatan Perbankan Mudah Alih mereka. Selain menelefon, pilihan kegemaran seterusnya untuk pelanggan yang mencari bantuan adalah melalui Online Help untuk Customer Service. Sekiranya anda fikir maklumat ini tidak tepat atau mengetahui cara lain untuk menghubungi Chase, sila beritahu kami supaya kami dapat berkongsi dengan pelanggan lain. And you can click here if you want to compare all the contact information we've gathered for Chase.

What is GetHuman's Relationship to Chase?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Chase. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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