Virgin Mobile Phone Number

Calling Virgin Mobile customer service faster by GetHuman

888-322-1122
Customer service
Current Wait: 16 minit (14m avg)
Hours: 4am-9pm PST; best time to call: 8:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Tekan 3 kemudian 1 the 0

Reasons customers like you called recently

I received an email thanking me for setting up an account, however I didn't. It says th...
Have money on Virgin Mobile card, Don't have the phone number to call. Have a pin numbe...
I want to know if anyone has called in claiming to be an account member and asked for a...
how come i cant call overseas
I’ve accidentally cancelled my direct debit for my handset
Have been out of USA since Sep****. VM stopped auto deducting on my credit card in Oct...
I am traveling to Mexico and I want to know about roaming charges or if I have to add a...
Francis lehman ***-*** -**** once again today my phone is not working same as yesterday
Yes I ordered two pairs of shoes from shoes.com on the *th. Paid $**** for the * to * d...
Need to talk to a person . They have changed companies . I am handicapped & need to talk.
How much is it to have a second phone line added to my phone? I would like to add that...
I want to check on most recent charges and I want to be sure that you have my payment details
on t mobile swiching back to virgin mobile'need a new phone number! Acount number...
Quiero saber si mi n*mero de tel*fono lo pasaron aVirgin mobil porque llam* a Asurance...
I'm trying to sign into my customer account (*********), but the site won't accept my p...
See more recent reasons for calling

Help me with my issue

How to call Virgin Mobile

Our Editor's Notes on Virgin Mobile's Phone-Based Customer Care

Virgin Mobile is a prepaid, no-contract wireless service that operates in the United States. With over 6 million customers, the company has developed a robust customer service department to meet consumer needs.

Why do People Call Virgin Mobile Customer Support?

People call Virgin Mobile's customer support for many different reasons, including:

  • Starting new service
  • Changing or ending service
  • Purchasing and upgrading devices
  • Technical support
  • Questions about service
  • Billing and accounting questions
  • Questions about device repairs and exchanges

Tips for Calling Virgin Mobile Customer Service

While calls to most customer service call centers are straightforward, there are still a few things that you can do to make the call go more smoothly:

  • Phone-based customer service is available seven days a week from 7:00 am to 10:00 pm Central time. Callers can use Virgin Mobile's toll-free number or dial 611 from a Virgin Mobile phone.
  • Be sure to have your account number handy before calling Virgin Mobile. While the representative may be able to use caller ID to look up your account information, using a phone that is not connected to your account may keep the rep from doing so. Your latest Virgin Mobile bill will have your account number, as will your online account dashboard.
  • Be prepared to take notes during the call. While you may not need to do this, having a pen and paper handy means that you can write down the representative's name, jot down a reference number, or simply record information that might be helpful if you have to call Virgin Mobile again.

How do Customers Feel About Calls to Virgin Mobile Customer Service?

A review of online consumer websites indicates that many people are unhappy with Virgin Mobile's phone-based customer service. Primary complaints include language barriers, long wait times and incorrect information being provided by phone representatives.

Media Report

One consumer website included a story of a man who attempted to purchase a phone from Virgin Mobile as a holiday gift. While he explained the necessity of quick shipment to the company and even upgraded to next-day air delivery, the company failed to ship the phone on time.

When he tried to cancel the phone, he was assured that its shipment was indeed canceled and that he would be getting a refund. However, the refund did not arrive and after multiple calls he was told that the phone was shipped to him and that he would have to return it to receive a refund.

What Kind of Issues Can be Resolved by Virgin Mobile Phone-Based Customer Service?

Virgin Mobile call centers are capable of resolving most consumer concerns, including service starts, changes and cancelations, along with technical support and billing questions.

It should be noted, however, that while a Virgin Phone representative may be able to perform basic remote diagnostic tests on your device, repairs and exchanges will have to be coordinated by mail or visiting a retailer.

What do I do if I'm Unhappy with my Call to Virgin Mobile Customer Service?

Not all calls to Virgin Mobile are successful in solving your problem or answering your questions. If you hang up the phone feeling that you weren't able to get your point across or that the options offered to you are unsatisfactory, don't give up. Instead, get back in touch with Virgin Mobile and ask again, politely, that they address your situation.

Take some notes: Before contacting Virgin Mobile again, consider writing out what happened during the last call, as well as what your exact problem is and how you would like to see it resolved. Having this information handy can help you to better explain your situation to the next customer service representative you speak or write to.

Call back: Every Virgin Mobile phone representative is a unique person. Training, experience and personality can vary from agent to agent, which is why calling back is often a good idea. A different customer service representative may be better able to understand your concern and find a resolution for you.

Use live chat: Some issues are better presented, and resolved, in writing. Virgin Mobile's live chat option allows you to communicate directly with a customer service representative via text. One advantage of live chat is that you'll have a transcript of your conversation, something that can be useful if you have to escalate your case.

Reach out over social media: Virgin Mobile is active on multiple social media platforms. Get in touch via Twitter or Facebook.

Send an email: Virgin Mobile supports email customer service requests. Visit the Virgin Mobile page and complete their online form.

Visit a retail store: Some retailers, such as Walmart and Best Buy, sell Virgin Mobile plans and devices, although the brand does not have its own stores. A visit to a retail specialist may resolve your issue, particularly if you need to purchase a new device.

Customer Number 888-322-1122 - by the Numbers

Nombor telefon untuk didail888-322-1122
Panggilan balik tersediaYA
Panggilan dijemput oleh orang yang sebenarYA
Jabatan yang anda hubungiKhidmat Pelanggan
Waktu pusat panggilan4 pagi-9 malam PST
Masa terbaik untuk mendail8:15 pagi
Navigasi labirin telefon ke manusiaTekan 3 kemudian 1 the 0
Rata-rata menunggu
Penantian semasa16
Kedudukan (antara nombor telefon)1
Kedudukan (keseluruhan)1
Kaedah alternatiftelefon, e-mel, twitter, web, facebook
Kualiti komunikasi77%
Kualiti pertolongan54%
Undian pelanggan3,125
Maklumat terakhir dikemas kiniTue May 04 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Virgin Mobile's Best Toll-Free/800 Customer Phone Number

Ini adalah nombor telefon Virgin Mobile terbaik, penantian semasa masa nyata dan alat untuk melangkau terus melalui talian telefon tersebut untuk menghubungi ejen Virgin Mobile. Nombor telefon ini adalah Nombor Telefon Terbaik Virgin Mobile kerana 36,396 pelanggan seperti anda menggunakan maklumat hubungan ini selama 18 bulan terakhir dan memberi kami maklum balas. Masalah umum yang ditangani oleh unit penjagaan pelanggan yang menjawab panggilan ke 888-322-1122 termasuk Cancel Service, Unlock Phone, Device Support, Dispute a Charge, Lost or Broken Phone dan masalah perkhidmatan pelanggan yang lain. Pusat panggilan Virgin Mobile yang anda hubungi mempunyai pekerja dari India, Colombia dan dibuka 4am-9pm PST mengikut pelanggan. Secara keseluruhan, Virgin Mobile mempunyai 2 nombor telefon. Tidak selalu jelas apakah kaedah terbaik untuk bercakap dengan perwakilan Virgin Mobile, jadi kami mula menyusun maklumat ini berdasarkan cadangan dari komuniti pelanggan. Terus berkongsi pengalaman anda agar kami dapat terus meningkatkan sumber percuma ini.

Contacting Virgin Mobile - by phone or otherwise

Walaupun 888-322-1122 adalah nombor bebas tol terbaik Virgin Mobile, ada 6 cara untuk menghubungi mereka. Cara terbaik seterusnya untuk bercakap dengan pasukan sokongan pelanggan mereka, menurut pelanggan Virgin Mobile yang lain, adalah dengan menghubungi 877-877-8443 nombor telefon mereka untuk jabatan Jalur Lebar2Go mereka. Selain menelefon, pilihan kegemaran seterusnya untuk pelanggan yang mencari bantuan adalah melalui 877-877-8443 untuk Jalur Lebar2Go. Sekiranya anda fikir maklumat ini tidak tepat atau mengetahui cara lain untuk menghubungi Virgin Mobile, sila beritahu kami supaya kami dapat berkongsi dengan pelanggan lain. And you can click here if you want to compare all the contact information we've gathered for Virgin Mobile.

What is GetHuman's Relationship to Virgin Mobile?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Virgin Mobile. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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