Sony Phone Number

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800-430-4433
Customer service
Current Wait: 25 minit (15m avg)
Hours: Mon-Fri 9am-8pm EST; best time to call: 9:10am
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Get to a live person fastest: Tekan 5, kemudian 0, kemudian 0
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Reasons customers like you called recently

My Sony Bravia surround system will show picture an background noise an music rbut not...
defective tv purchased in July *****worked with geek squad and your office *was suppose...
Need help with my ps* login information I don’t know my * step verification code n I al...
I bought a $** gift card, I took it home and scratched the back off. I input the code a...
Can't access my PlayStation account because I changed numbers
My house was broken into and I was robbed for two PS* systems along with games and othe...
Having trouble with the HDMI connections on our TV. Things are plugged in, but the TV...
Hello my PlayStation * hdmi port broke recently. I have the return box you sent me to s...
Help programing remote
My name is Javion Allen I bought a ps* had it for * month got it for my birthday ** of...
My PS* powers on and says it is updating and then screen goes black
My Sony Playstation won't load. All I get is black screen!
Sony Bravia TV incorrectly sensing Sony Amplifier (STR-* series) is off when it is on.
Stuck in safety mode update file for reinstallation for version *.* or later on PS*
I don’t receive email to reset my password help me fix this problem
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Sony's Phone-Based Customer Care

Sony is a major manufacturer of professional and consumer electronics. With customers around the world, Sony's customer service centers receive a high volume of calls every day.

Why Do People Call Sony Customer Support?

People call Sony customer support for a range of reasons, including:

  • Technical support
  • Questions about products
  • Questions about warrantees
  • Troubleshooting advice
  • Help with setting up and operating products

Best Practices for Calling Sony Customer Service

Before calling Sony, check to make sure that you are using the correct number. The customer support page on Sony's website provides you with guidance in finding the correct department to call. Double-check the hours of operation to avoid frustration.

Have your product, your invoice and any other relevant information, such as a warranty, in front of you. It's also a good idea to have pen and paper handy so that you can take notes during your call.

Be prepared to give the representative who answers your call details about your product or products, including serial and model numbers.

How Do People Feel About Their Calls to Sony Customer Support?

Sony is a very large company, so it is not surprising that one can find a range of opinions about Sony's customer service online. While some people are very happy with the phone-based customer service they have received, others have made complaints.

Some of the more significant complaints have focused on the training that Sony representatives have received and their inability to fully understand the nature of some issues, such as the limits of warranty coverage

Notable Media Reports

In one case, a man contacted a noted consumer advocate for help in dealing with Sony over the way an extended warranty had been worded and was now being interpreted by Sony.

In this case, Sony eventually agreed that the warranty had been badly worded and offered to refund the cost of the warranty. However, this would not the necessary repairs to the device for which the warrantee had been purchased. Eventually, and after third-party intervention, Sony agreed to compensate the purchaser appropriately.

What Kind of Issues Can Sony Customer Support Resolve?

Sony customer support can resolve many issues by phone, including researching warranty information, troubleshooting products, and clarifying operational issues and proper usage of a product.

What Can't Be Resolved by Phone With Sony?

Some technical support and repair problems will require working with a technician or an expert who can teach you how to use your Sony product. In such cases, you'll need to schedule a face-to-face appointment.

If you have to return or exchange a product, you'll have to do that on your own, usually by bringing your item to a retailer or shipping it to a Sony distribution or repair center. Your other option might be to ship the item via the post office or through a delivery service.

What Can I Do If I Am Unhappy With My Call to Sony?

If you get off the phone with Sony and feel as though you didn't get much accomplished, don't fret. There are still options for resolving your issue or issues.

The first thing to do is to review the notes that you took during your call. If you weren't able to take notes while speaking to a Sony representative, take a few minutes to jot down or type out what happened. This information can be useful when explaining your situation to other Sony employees.

Next, call Sony back. Keep in mind that not all customer service representatives are created equal. Some have more experience or training and may be able to resolve your situation or provide guidance for doing so.

Another option is to use a different method of getting in touch. Sony offers a live chat option from 8 am to midnight Eastern time. You can also send an email from Sony's website, though responses can take as long as 48 hours. A third option is contacting Sony through its social media platforms. Finally, Sony does offer a customer forum where you can ask questions of other Sony product users.

One advantage of these other methods is that you'll have a record of your conversation, something that can be useful when escalating your case. The record can also serve as documentation if you have to work with a third party, such as a bank or credit card company, to resolve your issue.

Customer Number 800-430-4433 - by the Numbers

Nombor telefon untuk didail800-430-4433
Panggilan balik tersediaYA
Panggilan dijemput oleh orang yang sebenarYA
Jabatan yang anda hubungiKhidmat Pelanggan
Waktu pusat panggilanIsnin-Jumaat 9 am-8pm EST
Masa terbaik untuk mendail9:10 pagi
Navigasi labirin telefon ke manusiaTekan 5, kemudian 0, kemudian 0
Rata-rata menunggu
Penantian semasa25
Kedudukan (antara nombor telefon)1
Kedudukan (keseluruhan)1
Kaedah alternatiftelefon, web
Kualiti komunikasi62%
Kualiti pertolongan55%
Undian pelanggan3,421
Maklumat terakhir dikemas kiniMon Nov 29 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

Sony's Best Toll-Free/800 Customer Phone Number

Ini adalah nombor telefon Sony terbaik, penantian semasa masa nyata dan alat untuk melangkau terus melalui talian telefon tersebut untuk menghubungi ejen Sony. Nombor telefon ini adalah Nombor Telefon Terbaik Sony kerana 43,722 pelanggan seperti anda menggunakan maklumat hubungan ini selama 18 bulan terakhir dan memberi kami maklum balas. Masalah umum yang ditangani oleh unit penjagaan pelanggan yang menjawab panggilan ke 800-430-4433 termasuk Password Reset, Device Support, Banned Account, Technical Support, Warranty Claim/Repairs dan masalah perkhidmatan pelanggan yang lain. Pusat panggilan Sony yang anda hubungi mempunyai pekerja dari India, Philippines dan dibuka Mon-Fri 9am-8pm EST mengikut pelanggan. Secara keseluruhan, Sony mempunyai 5 nombor telefon. Tidak selalu jelas apakah kaedah terbaik untuk bercakap dengan perwakilan Sony, jadi kami mula menyusun maklumat ini berdasarkan cadangan dari komuniti pelanggan. Terus berkongsi pengalaman anda agar kami dapat terus meningkatkan sumber percuma ini.

Contacting Sony - by phone or otherwise

Walaupun 800-430-4433 adalah nombor bebas tol terbaik Sony, ada 6 cara untuk menghubungi mereka. Cara terbaik seterusnya untuk bercakap dengan pasukan sokongan pelanggan mereka, menurut pelanggan Sony yang lain, adalah dengan menghubungi 877-865-7669 nombor telefon mereka untuk jabatan Sokongan teknikal mereka. Selain menelefon, pilihan kegemaran seterusnya bagi pelanggan yang mencari bantuan adalah melalui 877-865-7669 untuk Sokongan teknikal. Sekiranya anda fikir maklumat ini tidak tepat atau mengetahui cara lain untuk menghubungi Sony, sila beritahu kami supaya kami dapat berkongsi dengan pelanggan lain. And you can click here if you want to compare all the contact information we've gathered for Sony.

What is GetHuman's Relationship to Sony?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Sony. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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