Citibank Phone Number

Calling Citibank customer service faster by GetHuman

800-374-9700
Customer service
Current Wait: 23 minit (6m avg)
Hours: 24 hours, 7 days; best time to call: 8:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Tekan 0 pada setiap permintaan, abaikan mesej atau ulangi "Wakil"

Reasons customers like you called recently

I have an invitation to join the AAdvantage card plan for MC - can I obtain a Visa vers...
Investigate credit app I didn’t make.
Credit app in my name that I didn’t ask for.
I want to know when the Redlands Branch of Citibank is going to be open. Your automated...
Is there a Citibank branch bank open in Philadelphia pa. ? Also, how can I put money in...
Could you please remove your hard inquiry from my credit report
Location of a citi bank office near me Lauren's county, greenwood sc
I have lost my credit card. I need to give a new change of address, and have a new car...
I have issue with my citi credit card overdue *I converted into citi virtual card full...
I called and reported someone writing checks on my Citibank account and they have block...
I WAS CHATTING WITH FRANK AT CITI. HE WAS GOING TO GIVE ME A PHONE NUMBER OF A TEAM TH...
Buongiorno a voi*mi chiamo Nobile Gianfranco e vivo in Bolivia. Devo inviare il mio doc...
To whom it may concern November...
I need to verify a commercial account is active.
I want to pay my credit card bill. I mistakenly signed up for a *% interest on new purc...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Citibank's Phone-Based Customer Care

Citibank provides consumer banking and financial services in 19 countries, including the United States. As is true of many large banks, Citibank gets a lot of calls to its customer support team.

Why do People Call Citibank Customer Support?

People call Citibank customer support for a range of reasons, including:

  • Questions about opening accounts
  • Getting information about taking out a loan
  • Reporting fraud and identity theft
  • Applying for a credit card
  • Assistance with an existing credit card
  • Help and questions about investment, savings, checking and loan accounts
  • Informing Citibank about a move or travel

Best Tips for Calling Citibank Customer Support

Citibank has multiple toll-free lines for different customer service concerns. In addition, Citibank also has different TTY/TDD lines as well. Calling the right number can shorten the amount of time you have to spend on the phone and help ensure that your issue is resolved quickly.

When you call, make sure you have your debit or credit card with you. If you are calling about a checking or savings account, make sure you also have your account number, which can be found on your paper checks or an account statement. Having this information can help the customer service representative bring up your account.

How do People Feel About Their Calls to Citibank Customer Support?

Citibank has received high marks for customer satisfaction by media outlets and industry analysts, such as Bankrate and ACSI. It should be noted that some consumers have expressed dissatisfaction with being able to talk to a human when calling. Others are unhappy with issues that go unresolved for days and weeks, with different customer support representatives giving conflicting information.

Media Reports

A consumer advocate working for the New York Post recently featured a story about a Citibank credit card holder who was trying to deal with several fraudulent charges to his card. According to the cardholder, Citibank failed to properly investigate the charges, even after several months of back and forth. The situation was resolved, but only after the consumer advocate got involved.

What Kind of Issues Can Citibank Customer Service Resolve Over the Phone?

As is true of most modern banks, Citibank offers a wide range of banking services online and by phone. These issues include:

  • Checking and inquiring about bank balances
  • Expediting services, such as replacement credit and debit cards
  • Questions about loans
  • Closing or opening an account
  • Verifying and disputing purchases and charges
  • Account type changes and upgrades
  • Updating personal information
  • Noting credit and debit card accounts when you travel overseas

It's important to note, however, that there are situations in which a relatively straightforward customer service request is complicated by unusual or out of the ordinary factors. In these cases, a phone representative may not be able to assist you.

What Issues Can't Be Resolved by Calling Citibank?

There are some issues that can't easily be resolved by Citibank's telephone customer service team. These issues may involve the need for banking customers, or bank representatives, to sign physical documents or have these signatures witnessed by a banker or notary. If you need to remove someone from an account or handle a similar issue, you may have to visit a local branch.

There are also some banking products that you may need to purchase directly at a branch, such as cashier's checks and money orders.

What do I do if Dissatisfied with my Call to Citibank?

If you get off the phone with a Citibank customer support representative feeling frustrated with a lack of resolution, don't fret. You still have options.

First, take a few moments to collect yourself. Then, write down what happened during the call. Try to remember what you asked for and the responses you received. Having this information in front of you can help you describe your predicament to other customer service representatives.

Write down your goals: What is your preferred resolution as a result of your calls? These can be helpful in keeping future calls or communications on track.

Next, try the following:

  • Call Citibank again. The next customer service representative that you speak to might be better trained or more experienced.
  • Try an alternate way of getting in touch with Citibank. Citibank offers a live chat option on its website, which provides you with a written record of your customer service chat, something that can be useful if you need to escalate your case. It is also possible to correspond with Citibank via postal mail.
  • Citibank is active on social media. Try getting the attention of a member of their social media team on Facebook or Twitter.
  • Visit a local Citibank branch. While this requires a bit more effort, it may be easier to explain your issue when face-to-face with a banker. This option also allows you to bring in documents that are relevant to your case without having to send them electronically or by fax.

Customer Number 800-374-9700 - by the Numbers

Nombor telefon untuk didail800-374-9700
Panggilan balik tersediaYA
Panggilan dijemput oleh orang yang sebenarYA
Jabatan yang anda hubungiKhidmat Pelanggan
Waktu pusat panggilan24 jam, 7 hari
Masa terbaik untuk mendail8:15 pagi
Navigasi labirin telefon ke manusiaTekan 0 pada setiap permintaan, abaikan mesej atau ulangi "Wakil"
Rata-rata menunggu
Penantian semasa23
Kedudukan (antara nombor telefon)1
Kedudukan (keseluruhan)1
Kaedah alternatiftelefon, web, sembang, twitter
Kualiti komunikasi80%
Kualiti pertolongan83%
Undian pelanggan7,865
Maklumat terakhir dikemas kiniSat Nov 28 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

Citibank's Best Toll-Free/800 Customer Phone Number

Ini adalah nombor telefon Citibank terbaik, penantian semasa masa nyata dan alat untuk melangkau terus melalui talian telefon tersebut untuk menghubungi ejen Citibank. Nombor telefon ini adalah Nombor Telefon Terbaik Citibank kerana 93,786 pelanggan seperti anda menggunakan maklumat hubungan ini selama 18 bulan terakhir dan memberi kami maklum balas. Masalah umum yang ditangani oleh unit penjagaan pelanggan yang menjawab panggilan ke 800-374-9700 termasuk Get Banking Help, Dispute a Charge, Replacement Card, Account Access, Make a Payment dan masalah perkhidmatan pelanggan yang lain. Pusat panggilan Citibank yang anda hubungi mempunyai pekerja dari Texas, Missouri, Virginia, Kentucky dan dibuka 24 hours, 7 days mengikut pelanggan. Secara keseluruhan, Citibank mempunyai 7 nombor telefon. Tidak selalu jelas apakah kaedah terbaik untuk bercakap dengan perwakilan Citibank, jadi kami mula menyusun maklumat ini berdasarkan cadangan dari komuniti pelanggan. Terus berkongsi pengalaman anda agar kami dapat terus meningkatkan sumber percuma ini.

Contacting Citibank - by phone or otherwise

Walaupun 800-374-9700 adalah nombor bebas tol terbaik Citibank, ada 10 cara untuk menghubungi mereka. Cara terbaik seterusnya untuk bercakap dengan pasukan sokongan pelanggan mereka, menurut pelanggan Citibank yang lain, adalah dengan menghubungi 800-274-6660 nombor telefon mereka untuk jabatan Pengesanan Penipuan mereka. Selain menelefon, pilihan kegemaran seterusnya untuk pelanggan yang mencari bantuan adalah melalui Online Help untuk Customer Service. Sekiranya anda fikir maklumat ini tidak tepat atau mengetahui cara lain untuk menghubungi Citibank, sila beritahu kami supaya kami dapat berkongsi dengan pelanggan lain. And you can click here if you want to compare all the contact information we've gathered for Citibank.

What is GetHuman's Relationship to Citibank?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Citibank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!