iTunes Phone Number

Calling Apple was a fairly easy task, so I would definitely call them again. I had issues with my iTunes synching on my new iPad, but I was able to figure it out with the help of a customer service agent from Apple. It took me about 15 minutes in all to get the task taken care of, and only a few of those minutes were spent talking to the agent or on the directory tree. The other ten were in the queue to talk to someone, but I can understand why. 

This phone line is not a direct line to iTunes support, but instead, a general Apple helpline. There are literally hundreds of reasons why people could be calling Apple. Some people may need technical support with their phones, tablets or laptops, while others may need help with digital products. Apple offers support for Safari, its app store, and dozens of other digital things such as ebooks, music, etc. Therefore, its support services are probably almost always in high demand. With that in mind, 15 minutes isn't too bad for adequate customer support. 

When I first called, an automated voice stated, "Welcome to Apple; calls are recorded." It then went on to say, "I'm an automated system that can handle complete sentences, so tell me how I can help you." I then told it I needed help synching my iTunes account to my new tablet. It told me, "Support for iTunes and digital stores are available online. Please visit getsupport.apple.com. Would you like me to send that link to you?"

I told the automated voice no, and it asked, "How else can I help you?" I then said, "Talk to a customer support agent." It promptly repeated back, "Okay, I'll get you right over to our technical support to help with your iTunes question. Do I have your permission to send a confirmation message to your Apple devices?" 

I said yes, and then it asked what service I was calling about. I told it I needed help with iTunes again, and it said, "Let me get you someone to help you. Please hold for an Apple support advisor." It also offered me my choice of hold music, with choices that included classical, jazz, popular music or silence. 

I chose popular and listened to the theme song from Elemental. A second song started by Justin Beiber I think, and by the end of that one, someone picked up. It wasn't a bad experience at all.