US Citizenship & Immigration Service (USCIS) Phone Number

Calling US Citizenship & Immigration Service (USCIS) customer service faster by GetHuman

800-375-5283
Customer service
Current Wait: 25 minit (15m avg)
Hours: Mon-Fri 8am-6pm EST; best time to call: 8:15am
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Get to a live person fastest: Tekan 1 untuk Bahasa Inggeris, kemudian ucapkan "menjadualkan semula janji temu biometrik saya", kemudian sebut "katakan" biometrik "", kemudian sebut "Tidak"

Reasons customers like you called recently

Issue with h* application
I don’t know if I need to redo documents that were sent back to me that have a barcode...
I need help becoming a United States citizen
Speak with an operator
I’d like to speak to a rep
Hi,ILphise saint louis, i m getting divorce with my husband Jean Julio Francois DOB...
questions about my case
N-*** as a family, i'm trying to see what can be done as I did not file a separate N...
Following up on a submitted form
My green card renews in February of ****. I’d like to see if I can renew it now and al...
I need to follow up on case status for a filed petition.
I mail in request for evidence about ** days ago and haven't heard any new information...
appointment scheduling
Appointment reschedule
Need to change CR-* to IR-* for green card issue
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on US Citizenship & Immigration Service (USCIS)'s Phone-Based Customer Care

The US Citizenship and Immigration service handles the processing of visas, citizenship applications and questions about immigration issues. Because this federal agency serves the entire country, it receives a lot of customer support queries. If you are trying to get a hold of USCIS by phone, there are several best practices that you might want to be aware of.

Why Do People Call the US Citizenship & Immigration Service (USCIS)?

People call USCIS for a range of reasons including:

  • Questions about visa and citizen application processes
  • Requesting status updates on visas and citizenship applications
  • Scheduling or managing in-person interview appointments
  • Technical support with the USCIS website

Best Practices for Calling USCIS Customer Service

Callers need to direct their call to the correct office or agency. If you are attempting to schedule an interview for a non-asylum application, for example, you'll likely need to call the USCIS field office that serves your area.

Live help over the telephone is available from USCIS from 8 am to 8 pm Monday through Friday, except for federal holidays. There is a toll-free number for those calling within the United States and its territories. Deaf and hard of hearing people can use the agency's TTY number, while those outside the country have to use a designated toll number.

There are some reports that making a lot of calls to USCIS might actually slow down an applicant's case. The USCIS notes that case information is available from its website and is identical to that which is available to customer service representatives who answer calls.

Preparing for Your Call

Before calling, take a moment to prepare. Doing so can help ensure that your call is productive:

  • Gather what you need to take notes during the call. This could be a pen and paper, a computer, or a memo app on your phone. You'll want to be able to record the date and time of the call, the name or staff number of the USCIS agent who answers your call, and any reference numbers provided during your conversation.
  • Be sure to have pertinent information in front of you when you call, including receipt numbers, alien registration number and priority dates.
  • Allow enough time to get your call answered and to address your concerns with the agent or officer.

How Do People Feel About Their Calls to US Citizenship & Immigration Service?

Because of the sheer volume of calls that come into USCIS, it isn't surprising that there are mixed reports from callers. In addition, it's important to note that immigration issues can be stressful, which increases the likelihood of dissatisfaction with a call.

Callers have noted that the first-tier representatives often can't provide much information or assistance and that officers often seem to be rushed and unhelpful. There are, however, reports of people hanging up with USCIS satisfied with the service they received.

What Kind of Issues Can US Citizenship & Immigration Service Resolve Over the Phone?

The USCIS notes that most USCIS inquiries and tasks can be accomplished online, through its website. First-tier phone representatives can do the following:

  • Provide "basic," scripted information
  • Provide answers to questions about forms
  • In some cases, escalate a call to an immigration officer
  • Some technical support issues

Second-tier officers can provide more in-depth services, including providing information on pending cases. These officers can also work with military dependents and active members and request the re-issuance of notices.

What Issues Can't Be Resolved by USCIS Customer Support?

Regardless of tier, the people you speak to at USCIS cannot provide legal advice or schedule appointments at field offices. Nor can they transfer your call to a field office.

What Should I Do if Unhappy With a Call to US Citizenship & Immigration Service Customer Support?

If you get off the phone with the US Citizenship & Immigration Service and feel frustrated, don't give up. You may have other options for seeking a resolution.

Take some time to decompress and then gather up your notes and documents. If you do feel that calling again is in your best interests, do so. Otherwise, try the following:

  • Many USCIS tasks can be accomplished through their website. If you can't figure out how to get the information that you need, you can try using Emma, a virtual assistant that provides information in English and Spanish.
  • You can send a request for help through the USCIS's e-request tool (online messaging). Some people prefer this form of communication because it provides them with a record of their exchange with USCIS.
  • The USCIS Ombudsman offers services to USCIS users who are unable to get the information or services they require. You must complete electronic Form DHS-7001 to request Ombudsman assistance.
  • Contacting an immigration attorney might your best option if you can't seem to work with USCIS.

Customer Number 800-375-5283 - by the Numbers

Nombor telefon untuk didail800-375-5283
Panggilan balik tersediaYA
Panggilan dijemput oleh orang yang sebenarYA
Jabatan yang anda hubungiKhidmat Pelanggan
Waktu pusat panggilanIsnin-Jumaat 8 am-6pm EST
Masa terbaik untuk mendail8:15 pagi
Navigasi labirin telefon ke manusiaTekan 1 untuk Bahasa Inggeris, kemudian ucapkan "menjadualkan semula janji temu biometrik saya", kemudian sebut "katakan" biometrik "", kemudian sebut "Tidak"
Rata-rata menunggu
Penantian semasa25
Kedudukan (antara nombor telefon)1
Kedudukan (keseluruhan)1
Kaedah alternatiftelefon, e-mel, web
Kualiti komunikasi63%
Kualiti pertolongan78%
Undian pelanggan5,926
Maklumat terakhir dikemas kiniMon Apr 12 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

US Citizenship & Immigration Service (USCIS)'s Best Toll-Free/800 Customer Phone Number

Ini adalah nombor telefon US Citizenship & Immigration Service (USCIS) terbaik, penantian semasa masa nyata dan alat untuk melangkau terus melalui talian telefon tersebut untuk menghubungi ejen US Citizenship & Immigration Service (USCIS). Nombor telefon ini adalah Nombor Telefon Terbaik US Citizenship & Immigration Service (USCIS) kerana 42,726 pelanggan seperti anda menggunakan maklumat hubungan ini selama 18 bulan terakhir dan memberi kami maklum balas. Masalah umum yang ditangani oleh unit penjagaan pelanggan yang menjawab panggilan ke 800-375-5283 termasuk File Application, Schedule Appointment, Check Application Status, Request Replacement Document, Ask for Immigration Help dan masalah perkhidmatan pelanggan yang lain. Pusat panggilan US Citizenship & Immigration Service (USCIS) yang anda hubungi mempunyai pekerja dari California, Nebraska, Texas, Vermont dan dibuka Mon-Fri 8am-6pm EST mengikut pelanggan. Secara keseluruhan, US Citizenship & Immigration Service (USCIS) mempunyai 2 nombor telefon. Tidak selalu jelas apakah kaedah terbaik untuk bercakap dengan perwakilan US Citizenship & Immigration Service (USCIS), jadi kami mula menyusun maklumat ini berdasarkan cadangan dari komuniti pelanggan. Terus berkongsi pengalaman anda agar kami dapat terus meningkatkan sumber percuma ini.

Contacting US Citizenship & Immigration Service (USCIS) - by phone or otherwise

Walaupun 800-375-5283 adalah nombor bebas tol terbaik US Citizenship & Immigration Service (USCIS), ada 4 cara untuk menghubungi mereka. Cara terbaik seterusnya untuk bercakap dengan pasukan sokongan pelanggan mereka, menurut pelanggan US Citizenship & Immigration Service (USCIS) yang lain, adalah dengan menghubungi 212-620-3418 nombor telefon mereka untuk jabatan Perkhidmatan Pelanggan Antarabangsa mereka. Selain menelefon, pilihan kegemaran seterusnya untuk pelanggan yang mencari bantuan adalah melalui SCOPSSCATA@dhs.gov untuk Customer Service. Sekiranya anda fikir maklumat ini tidak tepat atau mengetahui cara lain untuk menghubungi US Citizenship & Immigration Service (USCIS), sila beritahu kami supaya kami dapat berkongsi dengan pelanggan lain. And you can click here if you want to compare all the contact information we've gathered for US Citizenship & Immigration Service (USCIS).

What is GetHuman's Relationship to US Citizenship & Immigration Service (USCIS)?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like US Citizenship & Immigration Service (USCIS). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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