Sirius/XM Phone Number

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866-635-5027
Customer service
Current Wait: 25 minit (24m avg)
Hours: Mon-Sat 8am-11pm, Sun 8am-8pm EST; best time to call: 8:05am
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Reasons customers like you called recently

I want to make a partial payment on my account and pay the remainder on * September ****.
My SiriusXM radio stations are randomly changing channels
I have a new credit card
When I try to listen to the Minnesota Twins station, it just sits there and loads and d...
I need to transfer my services from one vehicle to another. Call me
I need to transfer my service to another vehicle
New account I want to see his radio for my home
My acct: *************Like to add Sirius to my Audi receiver number: ************
Waiting on my refund from over a week ago I was supposed to receive refund for my cance...
I need to cancel. I called in April and I'm still getting billed. The care was sold
I want to cancel my subscription.
The robot called me, tried leav
Transfer service to :waueacf**na****** a **** Audi A* Sport
I need to update my billing information
Need my radio switched to a new vehicle
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Sirius/XM's Phone-Based Customer Care

Sirius XM is a popular online satellite and online radio service. As one of the oldest and most popular services of its type, it isn't surprising that it gets a lot of requests for customer service each and every day.

Why Do People Call Sirius XM Radio Customer Support?

People contact Sirius XM customer support for a range of reasons, including:

  • Setting up accounts and initiating subscriptions
  • Changing or canceling service plans
  • Troubleshooting and technical support
  • Learning about and using Sirius XM features
  • Billing and account issues
  • Identity theft and hacking concerns

Best Practices for Calling Sirius XM Customer Service

There are several things that you can do to help ensure that your call to to Sirius XM customer service is handled quickly and professionally:

  • Call during business hours, which are Monday through Friday, 8am through 8pm Eastern Time.
  • Be prepared for your call by having relevant documentation handy. This might include order confirmations, information about the device you are using to listen to Sirius XM, credit card and billing statements, screen shots documating technical issues and any previous correspondence between you and Sirius XM regarding your issue.
  • If you are calling for technical support, have your device handy so that you can troubleshoot along with the agent.
  • Have some way of taking notes during your call. Pen and paper work well for this purpose.

How Do Consumers Feel About Calling Sirius XM Customer Service?

Sadly, it appears that many people are unhappy with Sirius XM's customer service. They feel as though they are not listened to or that the customer service agents often fail to follow-through on their promises to address concerns. There are also complaints that Sirius XM customer service representatives are rude and there are unacceptably long wait times to speak to a live person.

One area of particular frustration is cancellation of accounts: In some cases, Sirius XM claims that an account has been cancelled, but consumers are still billed for a service that they no longer receive.

What Kind of Issues can Sirius XM Customer Service Representative Resolve?

Most common consumer issues can be resolved by customer service agents, including starting, changing, and ending plans, technical support questions, assistance with using product features and researching billing issues.

What Can't Be Resolved With a Call to Sirius XM Customer Service?

Since customers use third-party devices to access the service, it is important to realize that Sirius XM can't be held responsible for incompatibilities between the service and a device or a device problem. Technical support specialists may be able to determine whether a problem is with a device or with the radio service and may even be able to suggest a workaround if the device is the source of the issue. However, it is up to you to ensure that you are using a compatible device when streaming.

If an incompatibility is your issue, you may have to contact the customer service department for the device you are using. Be sure to let them know that you are having an issue with Sirius XM: They may already have an established protocol for dealing with this type of issue or they might be able to refer you to a product that is more compatible.

What Should You Do If You Have an Unsuccessful Call with Sirius XM?

If you get off the phone with a customer service representative and feel as though your questions were not answered or your issues were not resolved, don't give up. You may still have options:

  • First, review the notes that you took during your call. If you didn't take notes, jot down what you remember. You may be able to identify an area of miscommunication or misunderstanding that contributed to the failure of your call.
  • Next, call back. Politely explain that this is your second call and that you would appreciate a resolution. Explain what you think went wrong during your first conversation and also describe the resolution you desire. Keep in mind that agents have different levels of education, training and experience and this new agent may be in a better position to understand and address your concerns.
  • If a second call does not resolve your issue, try a different way of getting in touch. One option is live chat, which has the advantage of being open on weekends and also provides you with a transcript of your conversation. Another option is reaching out over social media.
  • Sirius XM also offers an "Unresolved Issue" option on its website. You can complete a web-based form in which you can describe your concern and your attempts to work things out with Sirius XM.
  • Other options include contacting your credit card company regarding Sirius XM billing issues and asking that charges be reversed or denied. If your Sirius XM subscription was ordered through your car dealership, contact the dealership and ask them for an intervention on your behalf.

Customer Number 866-635-5027 - by the Numbers

Nombor telefon untuk didail866-635-5027
Panggilan balik tersediaYA
Panggilan dijemput oleh orang yang sebenarYA
Jabatan yang anda hubungiKhidmat Pelanggan
Waktu pusat panggilanIsnin-Sabtu 8 am-11pm, Sun 8 am-8pm EST
Masa terbaik untuk mendail8:05 pagi
Navigasi labirin telefon ke manusiaTekan 4
Rata-rata menunggu
Penantian semasa25
Kedudukan (antara nombor telefon)1
Kedudukan (keseluruhan)1
Kaedah alternatiftelefon, sembang, web, e-mel, twitter, facebook
Kualiti komunikasi63%
Kualiti pertolongan76%
Undian pelanggan6,748
Maklumat terakhir dikemas kiniSun Aug 14 2022 10:00:00 GMT+0000 (Coordinated Universal Time)

Sirius/XM's Best Toll-Free/800 Customer Phone Number

Ini adalah nombor telefon Sirius/XM terbaik, penantian semasa masa nyata dan alat untuk melangkau terus melalui talian telefon tersebut untuk menghubungi ejen Sirius/XM. Nombor telefon ini adalah Nombor Telefon Terbaik Sirius/XM kerana 82,086 pelanggan seperti anda menggunakan maklumat hubungan ini selama 18 bulan terakhir dan memberi kami maklum balas. Masalah umum yang ditangani oleh unit penjagaan pelanggan yang menjawab panggilan ke 866-635-5027 termasuk Cancel My Services, Change Services, Recover Account, Streaming or Download Trouble, Dispute a Charge dan masalah perkhidmatan pelanggan yang lain. Pusat panggilan Sirius/XM yang anda hubungi mempunyai pekerja dari Pennsylvania, Dominican Republic, Canada, Texas, Iowa, New York dan dibuka Mon-Sat 8am-11pm, Sun 8am-8pm EST mengikut pelanggan. Secara keseluruhan, Sirius/XM mempunyai 6 nombor telefon. Tidak selalu jelas apakah kaedah terbaik untuk bercakap dengan perwakilan Sirius/XM, jadi kami mula menyusun maklumat ini berdasarkan cadangan dari komuniti pelanggan. Terus berkongsi pengalaman anda agar kami dapat terus meningkatkan sumber percuma ini.

Contacting Sirius/XM - by phone or otherwise

Walaupun 866-635-5027 adalah nombor bebas tol terbaik Sirius/XM, ada 12 cara untuk menghubungi mereka. Cara terbaik seterusnya untuk bercakap dengan pasukan sokongan pelanggan mereka, menurut pelanggan Sirius/XM yang lain, adalah dengan menghubungi 866-635-5020 nombor telefon mereka untuk jabatan Batalkan Perkhidmatan mereka. Selain menelefon, pilihan kegemaran seterusnya bagi pelanggan yang mencari bantuan adalah melalui 866-635-5020 untuk Batalkan Perkhidmatan. Sekiranya anda fikir maklumat ini tidak tepat atau mengetahui cara lain untuk menghubungi Sirius/XM, sila beritahu kami supaya kami dapat berkongsi dengan pelanggan lain. And you can click here if you want to compare all the contact information we've gathered for Sirius/XM.

What is GetHuman's Relationship to Sirius/XM?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Sirius/XM. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Sirius/XM Contact Info

Information gathered by GetHuman researchers and millions of customers that use GetHuman:
All Sirius/XM contacts
Sirius/XM Nombor TelefonBEST
Sirius/XM Sembang Langsung
Sirius/XM Sokongan E-mel
Sirius/XM Meja Bantuan
Sirius/XM di Twitter
Sirius/XM di FB / Messenger
General customer information

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