Optimum Phone Number

Calling Optimum customer service faster by GetHuman

888-276-5255
Customer service
Current Wait: 20 minit (11m avg)
Hours: 24 hours, 7 days; best time to call: 8:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Tekan 1, kemudian 0 pada setiap permintaan sehingga dipindahkan

Reasons customers like you called recently

cancel service because im moving
Want to add my phone number to my Optimum account (for fuel purchases). Just changed my...
how do I get the time on my altese * boxes?
I had a service issue. I was told that there was an outage in my area. The person I spo...
We are waiting for technicians to come to our store location to set up new phone lines...
Internet not working properly, poor connection and security issues.
received e-mail from Optimum indicating they need to verify current account or they wou...
I want to cancel my service.
My Altice one box display phone register and I don't have a phone service with them. Ho...
Test or change my pin
You took my Hallmark channels!
need to cancel optimum service
My TV is working but the box says CM registering, how go I fix it?
want to futures bills with "autopay" can not see how on web site
Never received a refund for not having service for * weeks
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Optimum's Phone-Based Customer Care

Optimum is a provider of Internet, telephone and cable TV services and serves the New York tri-state area. It's a subsidiary of Altice USA, which owns other cable brands that operate across the country. As a major provider of communications services, Optimum receives a huge number of customer service requests every day.

Why Do People Call Optimum Customer Service?

People call Optimum for many reasons, including:

  • Starting new cable TV, Internet or telephone service
  • Canceling or making changes to existing services
  • Technical support
  • Scheduling technician visits
  • Arranging for relocation of service
  • Billing questions

Getting in Touch With Optimum by Phone

Optimum operates in three states, each with different numbers. Another thing to consider is that Optimum has different phone lines for business and residential customers. Calling the right number can save you time and frustration.

Optimum also has dedicated phone lines for opening new accounts. These lines are open during the following times:

Monday - Friday, 7 a.m. - 11 p.m.
Saturday, 7 a.m. - 10 p.m.
Sunday, 7 a.m. - 10 p.m.

Technical support is available by phone 24 hours per day. Customer service for all other issues is available from 8 a.m. to 8 p.m. Eastern time.

How Do People Feel About Their Calls to Optimum?

Unfortunately, Optimum customer service has a poor reputation. While many people report satisfaction with their cable, Internet and telephone services, trying to get assistance from Optimum is often challenging. Consumers report that phone representatives are unpleasant and often not able to resolve issues.

Notable Media Reports

In one case of note, the media reported that an elderly Optimum customer was tricked into signing a "work order" for a technician who had been out to his home to fix a malfunctioning phone. The customer had been told that he was only signing a statement indicating that the technician had shown up. Not only was the phone not repaired, but the customer was also billed a fee for the technician.

Calls to Optimum were unsuccessful, and it took the efforts of a well-known consumer advocate to get the charge reversed and the phone fixed.

What Kind of Issues can Optimum Phone-Based Customer Service Resolve?

There are many issues that can be resolved via telephone customer service, including billing issues, starting or changing new service, transferring service after a relocation, setting up technician appointments and handling some technical issues.

What Issues Can't Be Resolved by Calling Optimum?

Some issues do require a visit from a technician who can diagnose and repair problems with equipment and connectivity. In addition, customers who need to exchange or return equipment will have to use a shipping service or make a personal visit to an Optimum store that is set up for this purpose.

Steps You Can Take to Improve Call Outcomes

  • Make sure you are calling the right phone number for your state and account type (home or business).
  • Check the time: Remember, phone-based technical support is available at all times, but phone support for other service requests is restricted to specific business hours.
  • Have a recent bill in front of you. If you don't have a bill, look up your account number online and print it out or write it down.
  • Remain calm and polite during your call. Many customer service representatives are under significant pressure and may be more inclined to go out of their way to help a customer who treats them with respect.

What Can I Do if Dissatisfied with my Call to Optimum Customer Service?

If you are frustrated by an unsuccessful call to Optimum, know that you still have options. Here are some things you can do to get an appropriate resolution:

  • Take a few minutes to write down what happened during your first call. Having this information in front of you can be useful when describing your problem to another representative or supervisor.
  • Write down your desired resolution. Doing this can help keep your conversation on track and ensure that your issues are addressed.
  • Try calling again. Some representatives are better trained or have more experience than others and may be able to approach your situation differently.
  • Consider getting in touch through other means. Optimum offers the option of getting in touch via online chat, which has the benefit of providing you with a record of your communication, something that can be useful when escalating your complaint.
  • Optimum also offers assistance through its social media platforms, including Twitter. As with online chat, you'll have a record of your conversation.
  • Visit an Optimum store. This option can be particularly useful if you need to return or exchange equipment. You may also have an easier time explaining your issue in a face-to-face discussion with a store associate.
  • Some issues, such as checking service outages and transferring service because of a move, can be addressed entirely through Optimum's mobile app or website.

Customer Number 888-276-5255 - by the Numbers

Nombor telefon untuk didail888-276-5255
Panggilan balik tersediaYA
Panggilan dijemput oleh orang yang sebenarYA
Jabatan yang anda hubungiKhidmat Pelanggan
Waktu pusat panggilan24 jam, 7 hari
Masa terbaik untuk mendail8:30 pagi
Navigasi labirin telefon ke manusiaTekan 1, kemudian 0 pada setiap permintaan sehingga dipindahkan
Rata-rata menunggu
Penantian semasa20
Kedudukan (antara nombor telefon)1
Kedudukan (keseluruhan)1
Kaedah alternatiftelefon, sembang, web
Kualiti komunikasi74%
Kualiti pertolongan36%
Undian pelanggan60,550
Maklumat terakhir dikemas kiniSat Nov 28 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

Optimum's Best Toll-Free/800 Customer Phone Number

Ini adalah nombor telefon Optimum terbaik, penantian semasa masa nyata dan alat untuk melangkau terus melalui talian telefon tersebut untuk menghubungi ejen Optimum. Nombor telefon ini adalah Nombor Telefon Terbaik Optimum kerana 185,034 pelanggan seperti anda menggunakan maklumat hubungan ini selama 18 bulan terakhir dan memberi kami maklum balas. Masalah umum yang ditangani oleh unit penjagaan pelanggan yang menjawab panggilan ke 888-276-5255 termasuk Change Plan, Dispute a Charge, Service Outage, Cancel Account, Technical Support dan masalah perkhidmatan pelanggan yang lain. Pusat panggilan Optimum yang anda hubungi mempunyai pekerja dari Connecticut, New Jersey, New York dan dibuka 24 hours, 7 days mengikut pelanggan. Secara keseluruhan, Optimum mempunyai 7 nombor telefon. Tidak selalu jelas apakah kaedah terbaik untuk bercakap dengan perwakilan Optimum, jadi kami mula menyusun maklumat ini berdasarkan cadangan dari komuniti pelanggan. Terus berkongsi pengalaman anda agar kami dapat terus meningkatkan sumber percuma ini.

Contacting Optimum - by phone or otherwise

Walaupun 888-276-5255 adalah nombor bebas tol terbaik Optimum, ada 9 cara untuk menghubungi mereka. Cara terbaik seterusnya untuk bercakap dengan pasukan sokongan pelanggan mereka, menurut pelanggan Optimum yang lain, adalah dengan menghubungi 877-584-2495 nombor telefon mereka untuk jabatan Khidmat Pelanggan mereka. Selain menelefon, pilihan kegemaran seterusnya untuk pelanggan yang mencari bantuan adalah melalui 877-584-2495 untuk Khidmat Pelanggan. Sekiranya anda fikir maklumat ini tidak tepat atau mengetahui cara lain untuk menghubungi Optimum, sila beritahu kami supaya kami dapat berkongsi dengan pelanggan lain. And you can click here if you want to compare all the contact information we've gathered for Optimum.

What is GetHuman's Relationship to Optimum?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Optimum. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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