When I called Equifax's 866-349-5191 phone number, I was connected with the customer care automated recording. After selecting the language that I wanted to be served in, I listened to my options. The menu was logical and mentioned many of the common reasons a customer calls Equifax.
If you call after hours, you'll be directed to call back between 9 a.m. and 9 p.m. on weekdays or 9 a.m. to 6 p.m. on weekends. I wasn't presented with the option to call back or leave a message for an agent.
I was given the option to add a statement to my credit report about the financial impact of COVID-19. I was encouraged to visit Equifax's website if I wanted to view my credit score or get a copy of my credit report for free. I was also given the option to get more information about filing a settlement claim for the 2017 data breach. I was then notified that my call would be recorded for quality assurance purposes; then, I was asked to say a few words about the type of services I was looking for.
After saying that I wanted to access my credit report, I was reminded again that I could access it online at myequifax.com. I was also given the option to get a report from annualcreditreport.com. I stayed on the line and was given information about how to order my credit report through the mail. In order for Equifax to send my personal credit report in the mail, I was told I'd need to submit a few pieces of information to prove my identity. These included a copy of a piece of government-issued identification, such as a driver's license, birth certificate or Social Security card. The recording then gave me the address to which to send these details.
All of the information given to me was on a recorded message. At no point was I offered the option to speak with a live agent. However, the recording was easy to understand and the voice recognition system was accurate in picking up my questions.
When I called back to dispute a credit item, I was again notified about the option to file the dispute online. I stayed on the line and was given the choice between filing a credit dispute or checking the status of an existing case. Again, I was connected with a self-service menu that allowed me to place, remove or lift a credit freeze over the phone. After entering some personal verification information such as my phone number, I was again given instructions about how to send proof of my identity by mail to Equifax. Ultimately, I was unable to get through to a human agent with this number.
Equifax Nombor telefon ini berada di kedudukan # 4 daripada 13 kerana 187,800 Equifax pelanggan mencuba alat dan maklumat kami dan memberi kami maklum balas setelah mereka menghubungi. Sebab pelanggan menghubungi 866-349-5191 adalah untuk menghubungi Equifax Disputes jabatan untuk masalah seperti Unfreeze Credit, Freeze Credit, Locked Account, Dispute a Charge, Credit Score Change. Sejauh yang kami tahu, Equifax mempunyai lokasi pusat panggilan di India or Philippines dan anda boleh menelefon pada waktu buka mereka Mon-Fri 9am-9pm, Sat-Sun 9am-6pm EST. Equifax mempunyai 13 nombor telefon dan 17 cara berbeza untuk mendapatkan bantuan pelanggan. Kami telah mengumpulkan maklumat mengenai 866-349-5191 dan cara menghubungi atau menghubungi Equifax dengan bantuan pelanggan seperti anda. Tolong bantu kami untuk terus mengembangkan dan meningkatkan maklumat dan alat ini dengan berkongsi dengan orang yang anda kenal yang mungkin menganggapnya berguna.
Memanggil Equifax pada nombor ini semestinya cukup mudah. Yang penting juga ialah apa yang anda lakukan sebaik sahaja menelefon atau pilihan nombor telefon anda yang lain. Sayangnya, alat panggilan balik kami tidak tersedia untuk 866-349-5191. Untuk syarikat yang kami sokong, kami meminta anda, tekan butang kanan untuk melihat menu telefon, tunggu terus, dan hubungi anda semula apabila Equifax Disputes ejen boleh bercakap. Ini tidak tersedia di sini, tetapi awasi masalah ini apabila timbulnya masalah perkhidmatan pelanggan dengan syarikat selain daripada Equifax Setelah melalui telefon dengan jabatan Disputes {6}, anda mungkin perlu memberi mereka maklumat yang mengenal pasti anda sebagai pelanggan, seperti nama penuh anda (atau nama di akaun), alamat e-mel, nombor telefon, atau nombor akaun. Biasanya bermanfaat untuk mengumpulkan maklumat ini sebelum anda menghubungi.
Walaupun 866-349-5191 adalah nombor telefon Equifax # 4 paling popular, itu bukan satu-satunya cara untuk mendapatkan khidmat pelanggan khidmat pelanggan mereka. Anda sudah mengetahui dari membaca di atas bahawa 800-846-5279 adalah nombor telefon pelanggan terbaik mereka secara keseluruhan, dan kami telah mengumpulkan perbandingan 17 cara mereka untuk menghubungi sokongan untuk anda perhatikan juga. Satu perkara yang perlu diingat semasa anda berusaha untuk mendapatkan Equifax pertolongan dengan menghubungi mereka, adalah bahawa pelanggan lain memberikan sokongan pelanggan mereka pada angka ini 60% skor untuk kemahiran komunikasi mereka dan 38% skor untuk bantuan keseluruhan mereka menerima. Itu mungkin menunjukkan kebolehan mereka untuk membantu menyelesaikan masalah anda secara keseluruhan, tidak kira sama ada anda menghubungi nombor ini atau tidak.