Aetna Phone Number

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877-238-6200
Customer service
855-372-9132
Hubungi Untuk Sebut Harga
Current Wait: 11 minit (9m avg)
Hours: Mon-Fri 8am-8pm EST; best time to call: 8:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Terus tekan 0 pada arahan atau katakan "Saya mahu wakil perkhidmatan pelanggan." Untuk perkhidmatan Pergigian.

Reasons customers like you called recently

I am a new member of Aetna, and I need to have my insurance ID
i couldn't find my individual NPI on provider portal, what 's the fax number or mailing...
I am trying to apply for credentialing for an Outpatient facility, but there is no drop...
looking to get atena ,need to talk with someone.
trying to do credentials as RN provider in ohio. get to the drop down box for my specia...
Getting to get over counter card z& purple card for co pays. Can’t get anywhere with my...
Question about rewards
I have done this so many times. Please link me to a person. I need to talk to A HUMAN...
I opened a mail from Aetna from * years ago. The mail contained a check in the approxi...
Question about benefits
i have too take brand name plaquenil, cannot take generic. of course, already went thru...
Copy of coverage and dependents
Stop benefit payments from Aetna going to my mothers checking account for the reason du...
Want to check on adding someone onto our insurance
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Aetna's Phone-Based Customer Care

Aetna is a major health insurance and benefits company in the United States. With millions of plan members and in-network health care professionals, it isn't surprising that Aetna receives a lot of customer service calls each and every day.

Why Do People Call Aetna Customer Support?

People call Aetna customer support for a range of reasons, including:

  • Modifying or ending insurance or benefit plans
  • Questions about coverage
  • Help with locating an in-network health care professional
  • Tracking or appealing a claim
  • Technical support in using Aetna's website
  • Finding out whether a prescription drug is covered under a pharmacy plan

Best Practices for Calling Aetna Customer Service

There are several things you can do to help ensure that your call to Aetna is resolved quickly and professionally:

  • Make sure you are calling the correct number. Aetna has different contact information for different programs and services.
  • Before calling, assemble necessary information and documentation. This may include your member ID card, a description of benefits, contact information for your health care provider, relevant correspondence and billing statements.
  • Have a way to take notes during your call. Notes can be helpful if you have to call Aetna back or escalate your case.

How do Consumers Feel About Calling Aetna Customer Service?

Aetna is committed to providing quality customer service and has invested heavily in online and phone-based customer experience tools. In general, callers to Aetna are satisfied with the service that they receive.

What Kind of Issues can Aetna Customer Service Representative Resolve?

An Aetna Customer service representative can resolve a range of issues, including providing callers with information about their coverage, checking on the status of claim processing, and updating personal information, such as changing addresses and phone numbers.

Aetna customer service representatives can also provide information about prescription drug coverage and whether a particular provider is in your network. Getting answers to your questions before scheduling a visit or attempting to purchase a prescription drug can save you both time and money, particularly if your prescription or choice of provider is not covered by your Aetna plan.

What Can't Be Resolved With a Call to Aetna Customer Service?

Aetna customer service representatives are not medical professionals and cannot diagnose medical issues or provide medical advice. While the Aetna does offer a nurse hotline, the nurses who staff this line provide information only, and cannot tell you how to manage your health issues.

It should also be noted that Aetna customer service agents do not make decisions about whether to approve or reject a claim or treatment. They are unable to resolve these issues on your behalf.

What Should You Do If You Have an Unsuccessful Call with Aetna?

Sometimes, customer service calls don't go the way you want them to. If this happens with a call to Aetna customer service, don't fret. You have options for getting answers to your questions or issues resolved.

First, review the notes that you took during your call. If you did not take notes while speaking with Aetna customer service, jot down what you remember from the conversation. Having the facts in front of you will make it easier to stay on topic when you contact Aetna again.

Next, call Aetna back. Customer service representatives have different levels of training and experience, and the next person you speak to might be in a better position to resolve your concerns.

If another call to Aetna does not resolve your issues, try a different way of getting in touch. Aetna offers live chat and email customer service options to its members. Using either one of these options has the benefit of providing you with a transcript of your communication with Aetna.

Customer Number 877-238-6200 - by the Numbers

Nombor telefon untuk didail877-238-6200
Panggilan balik tersediaYA
Panggilan dijemput oleh orang yang sebenarYA
Jabatan yang anda hubungiKhidmat Pelanggan
Waktu pusat panggilanIsnin-Jumaat 8 am-8pm EST
Masa terbaik untuk mendail8:15 pagi
Navigasi labirin telefon ke manusiaTerus tekan 0 pada arahan atau katakan "Saya mahu wakil perkhidmatan pelanggan." Untuk perkhidmatan Pergigian.
Rata-rata menunggu
Penantian semasa11
Kedudukan (antara nombor telefon)1
Kedudukan (keseluruhan)1
Kaedah alternatiftelefon, sembang, e-mel, web, twitter
Kualiti komunikasi79%
Kualiti pertolongan70%
Undian pelanggan2,859
Maklumat terakhir dikemas kiniWed Nov 23 2022 09:00:00 GMT+0000 (Coordinated Universal Time)

Aetna's Best Toll-Free/800 Customer Phone Number

Ini adalah nombor telefon Aetna terbaik, penantian semasa masa nyata dan alat untuk melangkau terus melalui talian telefon tersebut untuk menghubungi ejen Aetna. Nombor telefon ini adalah Nombor Telefon Terbaik Aetna kerana 36,156 pelanggan seperti anda menggunakan maklumat hubungan ini selama 18 bulan terakhir dan memberi kami maklum balas. Masalah umum yang ditangani oleh unit penjagaan pelanggan yang menjawab panggilan ke 877-238-6200 termasuk Get insurance, Renew coverage, Make a claim, Delayed claim, Coverage question dan masalah perkhidmatan pelanggan yang lain. Pusat panggilan Aetna yang anda hubungi mempunyai pekerja dari California, Philippines, Texas dan dibuka Mon-Fri 8am-8pm EST mengikut pelanggan. Secara keseluruhan, Aetna mempunyai 13 nombor telefon. Tidak selalu jelas apakah kaedah terbaik untuk bercakap dengan perwakilan Aetna, jadi kami mula menyusun maklumat ini berdasarkan cadangan dari komuniti pelanggan. Terus berkongsi pengalaman anda agar kami dapat terus meningkatkan sumber percuma ini.

Contacting Aetna - by phone or otherwise

Walaupun 877-238-6200 adalah nombor bebas tol terbaik Aetna, ada 17 cara untuk menghubungi mereka. Cara terbaik seterusnya untuk bercakap dengan pasukan sokongan pelanggan mereka, menurut pelanggan Aetna yang lain, adalah dengan menghubungi 855-372-9132 nombor telefon mereka untuk jabatan Hubungi Untuk Sebut Harga mereka. Selain menelefon, pilihan kegemaran seterusnya bagi pelanggan yang mencari bantuan adalah melalui 855-372-9132 untuk Hubungi Untuk Sebut Harga. Sekiranya anda fikir maklumat ini tidak tepat atau mengetahui cara lain untuk menghubungi Aetna, sila beritahu kami supaya kami dapat berkongsi dengan pelanggan lain. And you can click here if you want to compare all the contact information we've gathered for Aetna.

What is GetHuman's Relationship to Aetna?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Aetna. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Aetna Contact Info

Information gathered by GetHuman researchers and millions of customers that use GetHuman:
All Aetna contacts
Aetna Nombor TelefonBEST
Aetna Sembang Langsung
Aetna Sokongan E-mel
Aetna Meja Bantuan
Aetna di Twitter
General customer information

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