AT&T Wireless Phone Number

Calling AT&T Wireless customer service faster by GetHuman

800-331-0500
Customer service
Current Wait: 37 minit (33m avg)
Hours: Mon-Fri 8am-10pm, Sat-Sun 7am-7pm EST; best time to call: 8:15am
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Reasons customers like you called recently

My wireless account says HBO Max is included for free, but when I go into the HBO Max A...
3 jam yang lepas
I am leaving my company and would like to roll over my account to an IRA account I have...
7 jam yang lepas
I am unable to get hbo max, even though I paid for the unlimited elite plan
9 jam yang lepas
I spoke with a rep to pay a past balance of ***.** but the app is making me pay ***.**
sehari yang lepas
Need time on my phone
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Att wireless watch service not working
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I need a note placed on my account to port number, have Salesforce take over my number.
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trying to add a line to my account
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I can’t find the App Store on my phone. It’s been deleted or something.
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horrible service at my house. Dropped calls can't hear,
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Transferring both phones we bought this week. They aren’t fully transferes
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See more recent reasons for callingHelp me with my issue
How to call AT&T Wireless

Our Editor's Notes on AT&T Wireless's Phone-Based Customer Care

AT&T Wireless provides wireless services for 162.3 million U.S. subscribers. As a provider of phone services, it isn't at all surprising that AT&T would receive a lot of customer support calls.

Why Do Customers Call AT&T Wireless Customer Support?

Consumers call AT&T Wireless for help with a range of issues, including:

  • Starting, changing and canceling service
  • Purchasing and upgrading devices
  • Technical support
  • Billing questions and issues
  • Arranging for equipment returns or repairs

AT&T Customer Service Phone Hours

AT&T Wireless offers phone-based customer service every day from 7 am to 10 pm local time. Customers can call AT&T's toll-free number or simply dial 611 from their AT&T mobile phone.

There is a separate toll-free number for starting new service, and AT&T representatives are available to answer these calls Monday through Friday, 8 am to midnight eastern time. Weekend hours are 8 am to 11 pm eastern time.

AT&T Wireless customers who are traveling and need assistance with their phones can call a separate line 24/7 and people with disabilities or who need TTY services can receive customer support Monday through Friday from 10 am through 10 pm eastern time and on Saturdays from 11 am to 7:45 pm eastern time.

Customers of AT&T Wireless' prepaid service should be aware that there is a different set of phone numbers for their customer service calls, although dialing 611 from an AT&T Wireless prepaid phone remains the quickest way to connect with a live customer support specialist.

AT&T Call Centers

AT&T maintains a network of call centers in the United States and Mexico, as well as other locations outside of North America. The company states on its website that it is committed to developing its customer service talent and promoting from within. To this end, AT&T provides educational benefits, mentoring and career paths to management positions.

How Do Consumers Feel About Calls to AT&T?

As is true of many large companies, the phone-based customer service department at AT&T Wireless has its detractors and supporters. Many people end a call with AT&T Wireless customer service representatives feeling satisfied, though there are cases in which callers are either upset with the service received or find out later that their issue has not actually been resolved.

AT&T Wireless Customer Support Cases in the Media

One case that caught the attention of the consumer advocacy press involved a man who returned a seemingly defective phone to AT&T, which sent him a new one. AT&T, like many companies, has a policy of only refunding the cost of a defective device after the device has been received by the company and inspected.

In this case, AT&T took a long time to issue a refund. The customer became upset and learned that AT&T does not have a dispute-resolution process. Eventually, third parties got involved and secured the refund for the customer.

Other cases addressed online involve billing disputes in which consumers receive conflicting messages each time they call AT&T Wireless customer service. One tip that advocates offer is to get all agreements regarding refunds, plan changes and rate discounts in writing, making it easier to work with AT&T in case of a dispute.

What Can You Accomplish While on the Phone with AT&T Wireless?

Most consumer concerns and issues can be addressed while on the phone with an AT&T Wireless representative. These include:

  • Purchasing a new wireless plan, updating a current plan, or canceling service
  • Selecting and purchasing a new device
  • Getting technical support and information about returning a device for repair or replacement
  • Make a payment
  • Address billing and payment concerns

What Can't Be Done Over the Phone?

If a device needs to be repaired or replaced, the representative can provide information on how this can be done, but the phone will need to be mailed to AT&T or brought to a physical location.

What Can You Do About an Unsuccessful Call to AT&T Wireless?

Despite your best efforts, you may find yourself hanging up the phone after a call to AT&T Wireless customer support feeling demoralized. If you were not able to effectively communicate your problem to the support representative, or you were unable to get the service or price you feel you deserve, consider the following:

  • Wait an hour or two and then call AT&T Wireless again. While waiting, jot down your main concerns and what happened on the last call. Sometimes a different representative is more knowledgable and can get your support case back on track.
  • Visit an AT&T store and speak to one of the associates about your concerns.
  • Request a live chat on the AT&T Wireless website. Live chat operators are available every day from 7 am to 1 am eastern time.
  • Contact AT&T customer service through its customer forums, available through the AT&T Wireless website.
  • Reach out over AT&T's social media accounts, including Twitter, Facebook, and YouTube.

The last three options provide you with a written record of your conversation with AT&T representatives, something that can be very helpful as you try to resolve your issue.

Customer Number 800-331-0500 - by the Numbers

Nombor telefon untuk didail
800-331-0500
Panggilan balik tersedia
YA
Panggilan dijemput oleh orang yang sebenar
YA
Jabatan yang anda hubungi
Khidmat Pelanggan
Waktu pusat panggilan
Isnin-Jumaat 8 am-10pm, Sat-Sun 7 am-7pm EST
Masa terbaik untuk mendail
8:15 pagi
Navigasi labirin telefon ke manusia
Tekan 0 kemudian 0 # kemudian 0
Rata-rata menunggu
Penantian semasa
37
Kedudukan (antara nombor telefon)
1
Kedudukan (keseluruhan)
1
Kaedah alternatif
telefon, sembang, web, facebook
Kualiti komunikasi
72%
Kualiti pertolongan
61%
Undian pelanggan
5,081
Maklumat terakhir dikemas kini
Mon Jun 01 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

AT&T Wireless's Best Toll-Free/800 Customer Phone Number

Ini adalah nombor telefon AT&T Wireless terbaik, penantian semasa masa nyata dan alat untuk melangkau terus melalui talian telefon tersebut untuk menghubungi ejen AT&T Wireless. Nombor telefon ini adalah Nombor Telefon Terbaik AT&T Wireless kerana 72,204 pelanggan seperti anda menggunakan maklumat hubungan ini selama 18 bulan terakhir dan memberi kami maklum balas. Masalah umum yang ditangani oleh unit penjagaan pelanggan yang menjawab panggilan ke 800-331-0500 termasuk Billing issue, Change or cancel service, Complaint, Overcharges on my account, Service or technical issue dan masalah perkhidmatan pelanggan yang lain. Pusat panggilan AT&T Wireless yang anda hubungi mempunyai pekerja dari India, Philippines, Montana, Colorado dan dibuka Mon-Fri 8am-10pm, Sat-Sun 7am-7pm EST mengikut pelanggan. Secara keseluruhan, AT&T Wireless mempunyai 10 nombor telefon. Tidak selalu jelas apakah kaedah terbaik untuk bercakap dengan perwakilan AT&T Wireless, jadi kami mula menyusun maklumat ini berdasarkan cadangan dari komuniti pelanggan. Terus berkongsi pengalaman anda agar kami dapat terus meningkatkan sumber percuma ini.

Contacting AT&T Wireless - by phone or otherwise

Walaupun 800-331-0500 adalah nombor bebas tol terbaik AT&T Wireless, ada 14 cara untuk menghubungi mereka. Cara terbaik seterusnya untuk bercakap dengan pasukan sokongan pelanggan mereka, menurut pelanggan AT&T Wireless yang lain, adalah dengan menghubungi 888-238-3712 nombor telefon mereka untuk jabatan pelanggan baru mereka. Selain menelefon, pilihan kegemaran seterusnya untuk pelanggan yang mencari bantuan adalah melalui 888-238-3712 untuk pelanggan baru. Sekiranya anda fikir maklumat ini tidak tepat atau mengetahui cara lain untuk menghubungi AT&T Wireless, sila beritahu kami supaya kami dapat berkongsi dengan pelanggan lain. And you can click here if you want to compare all the contact information we've gathered for AT&T Wireless.

What is GetHuman's Relationship to AT&T Wireless?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like AT&T Wireless. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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