StubHub Customer FAQ

If you purchased premium general admission tickets but received standard general admission tickets, it's important to review your order details for any discrepancies. If there's an issue, you can follow the return or resolution processes outlined on this page for assistance.

On StubHub, you're not able to directly contact individual sellers due to privacy regulations. Instead, all transactions, communications, and customer services issues are handled by StubHub itself. If you need assistance, you can reach out to StubHub's customer service via their help center online or by phone. They handle all communications between buyers and sellers and will make sure that all your concerns or queries are addressed.

Ticket prices on StubHub can fluctuate because they are set by independent sellers, not StubHub itself. A variety of factors can influence ticket pricing, including supply and demand, the time until the event, and the original cost of the ticket. As the event date approaches, some sellers may lower their prices in order to ensure the tickets are sold. This could be why you're noticing a decrease in price now. Please remember, once a ticket is purchased, the amount paid cannot be adjusted if prices change. It's always a good idea to monitor the market and purchase when you feel comfortable with the price.

We're sorry, but as an online platform, we don't have access to individual order information or ticket locations. Typically, after purchasing tickets on StubHub, they are delivered electronically and located in your StubHub account under 'My tickets.' If you're having trouble finding them, please sign into your StubHub account and check your ticket status and delivery method in 'My tickets.' If you still can't locate your tickets, or if there continues to be a problem, it's best to directly contact StubHub's customer service for assistance.

We understand that not receiving your tickets can be quite concerning, especially when you're traveling. Delivery deadlines vary, and some tickets may only become available close to the event date. This is usually because the ticket seller might be waiting them from the event or directly from the artist’s management. Rest assured that you should receive your tickets before the event. If not, we highly recommend getting in touch with StubHub's customer service as soon as possible so they can assist in ensuring you receive your tickets in time for your event.