I needed help with my HP printer, so I called HP's customer service line. I just purchased the printer from HP.com, but it doesn't want to install properly on my computer. I can't get the two to synch and that means that the printer has been basically useless. I've tried troubleshooting it with the manual and some information I found online, but nothing has helped. Therefore, I restored to calling HP even though I knew I would be stuck on hold forever. I was delightfully pleased to learn this wasn't the case.
There are many reasons why people might end up calling HP, especially if they need technical support. HP makes all types of products from printers to computers to tablets. That means there are a lot of people who could potentially need technical support, and since I called during lunchtime, a lot of them might be in the queue with me. The fact that I was only on hold for about two minutes was surprising, but I think it tells you that HP must value its customers. At the very least, they know how to keep calls moving along.
When I called, a voice assistant greeted me and said, "Hi, you have reached the HP.com customer service department. To continually improve, your call may be recorded and monitored. If you purchased for home or in-home business use, press 1. If you purchased for small or medium business, press 2." I pressed one, and then it said, "If you have already purchased and need technical or installation help, press 1 for HP technical support. Do you need to set up a product return or exchange for a product for a purchase you just made from HP.com, press 2. Would you like to know the status of your HP order or have questions about your order? Press 3. Do you need help with a purchase on HP.com, press 4."
I chose one since I needed help with the installation, and then the same voice said, "Please hold while I get someone to help you." The hold music wasn't too bad, although it did stop and remind me that I could go online for support as well. Like I said earlier, it took about two minutes and I was able to reach a customer support agent. They had a thick accent and that meant I really had to listen, but they walked me through some troubleshooting and eventually we were able to get the printer working. So, it worked out in the end.