Calling this number seems to be ineffective outside of certain hours, and it might be entirely useless. It's meant to be used by small- and medium-sized businesses, but it's unclear what HP classifies as each one. It appears that if your business is deemed to be too small, HP transfers you over to a different phone number that uses alternative business hours.
When I dialed this number, I was asked for the purpose of my call by the automated system, which told me I could choose from a few different options in question format. I asked for information about buying a laptop, and the system asked me how many employees my business had. I said zero, as I'm the only employee working for my business.
The system then began transferring me over to HP Home and Business, which it said operated on different hours and would require me to call back at a different time. I tried calling back again, but had the same unsuccessful result, as the system wouldn't allow me to remain with the number I had originally called.
Based on my experience, it's unclear how effective this number really is. On one hand, if this number is meant solely for larger small businesses, this would seem to be an effective strategy. The phone system doesn't allow for any wasted time with customers who aren't in charge of larger small businesses, and it makes sure that small business owners who manage several employees can quickly get the assistance they need.
On the other hand, there's no way to tell what HP considers a small business, and when it would move people over to the other number. If they're only doing it for very small businesses that aren't likely to operate outside of standard business hours, that would likely be an effective decision. However, if they're doing it for business owners in charge of larger groups of employees, that seems like an ineffective model.
The interactive system is also hard to gauge in terms of effective service. It seems fairly easy to navigate, as you can ask it anything, but it doesn't seem to provide an answer as to whether or not it will give you the help you need. It seems like it's just there to provide a starting point for potential service without really offering much in the way of real assistance.
Based on this experience, I'd approach using this number with caution. It might be effective for your growing business, but if you're not large enough for HP's standards, you'd be better off calling a different number and avoiding the middle man.
HP Nombor telefon ini berada di kedudukan # 4 daripada 5 kerana 75,792 HP pelanggan mencuba alat dan maklumat kami dan memberi kami maklum balas setelah mereka menghubungi. Sebab pelanggan menghubungi 866-625-0242 adalah untuk menghubungi HP Small and Medium Business Customer Service jabatan untuk masalah seperti Returns and Repairs, Warranty Claim, Refund a Charge, Device Support, Technical Support. Sejauh yang kami tahu, HP mempunyai lokasi pusat panggilan di India or Philippines dan anda boleh menelefon pada waktu buka mereka Mon-Fri 8am-6:30pm EST. HP mempunyai 5 nombor telefon dan 11 cara berbeza untuk mendapatkan bantuan pelanggan. Kami telah mengumpulkan maklumat mengenai 866-625-0242 dan cara menghubungi atau menghubungi HP dengan bantuan pelanggan seperti anda. Tolong bantu kami untuk terus mengembangkan dan meningkatkan maklumat dan alat ini dengan berkongsi dengan orang yang anda kenal yang mungkin menganggapnya berguna.
Memanggil HP pada nombor ini semestinya cukup mudah. Yang penting juga ialah apa yang anda lakukan sebaik sahaja menelefon atau pilihan nombor telefon anda yang lain. Sayangnya, alat panggilan balik kami tidak tersedia untuk 866-625-0242. Untuk syarikat yang kami sokong, kami meminta anda, tekan butang kanan untuk melihat menu telefon, tunggu terus, dan hubungi anda semula apabila HP Small and Medium Business Customer Service ejen boleh bercakap. Ini tidak tersedia di sini, tetapi awasi masalah ini apabila timbulnya masalah perkhidmatan pelanggan dengan syarikat selain daripada HP Setelah melalui telefon dengan jabatan Small and Medium Business Customer Service {6}, anda mungkin perlu memberi mereka maklumat yang mengenal pasti anda sebagai pelanggan, seperti nama penuh anda (atau nama di akaun), alamat e-mel, nombor telefon, atau nombor akaun. Biasanya bermanfaat untuk mengumpulkan maklumat ini sebelum anda menghubungi.
Walaupun 866-625-0242 adalah nombor telefon HP # 4 paling popular, itu bukan satu-satunya cara untuk mendapatkan khidmat pelanggan khidmat pelanggan mereka. Anda sudah mengetahui dari membaca di atas bahawa 800-752-0900 adalah nombor telefon pelanggan terbaik mereka secara keseluruhan, dan kami telah mengumpulkan perbandingan 11 cara mereka untuk menghubungi sokongan untuk anda perhatikan juga. Satu perkara yang perlu diingat semasa anda berusaha untuk mendapatkan HP pertolongan dengan menghubungi mereka, adalah bahawa pelanggan lain memberikan sokongan pelanggan mereka pada angka ini 57% skor untuk kemahiran komunikasi mereka dan 86% skor untuk bantuan keseluruhan mereka menerima. Itu mungkin menunjukkan kebolehan mereka untuk membantu menyelesaikan masalah anda secara keseluruhan, tidak kira sama ada anda menghubungi nombor ini atau tidak.