Use this address to email customer service for help
24 hours, 7 days
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Redbox will reply our your email.
Use this link to find customer service help through their website
24 hours, 7 days
As a last, sometimes only, resort- Redbox customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.
How should I prepare for my conversation with Redbox?
If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Redbox, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.
If you rented a DVD and brought it home only to find out it was damaged, Redbox has several courses of action to get your money back, get a replacement or both. Read on to find out what to do.
Redbox is a great company for movie rentals and video-on-demand. If you experience an overcharge on your account, follow these steps: go to the Redbox Home Page,
If you rented a DVD or Blu-ray disc from Redbox and it is not working properly then there are some things you should do first before requesting a refund. First, make sure that the disc you are trying to play is compatible with the player you are using. Next, make sure that the player is working by trying another disc in it. Finally, try cleaning the disc before trying it again in your player. If all else fails, then click here to request a refund from Redbox. If you didn't already do so, you must also contact IVR to report the issue and then return the disc back to the kiosk where you rented it from.
Click the link above to get answers to just about any Redbox customer service question, including step by step guides for the most complex issues. Or detail your problem below and we will get you answers instantly.
Help me with my Redbox issue
Conclusion and closing notes
You came here to see Redbox's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Redbox agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Redbox anyways and help you with your issue. Over the last 18 months, 48,744 customers like you have come in search of a phone number for Redbox and helped us confirm they don't have one. Common reasons that people try to call Redbox customer support department include Returns, Problem With a Rental, Never Received Movie, Overcharge on Account, Report Machine Problem and other customer service issues. Rather than trying to call Redbox first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web or email. Unfortunately, right now Redbox doesn't have any phone numbers. It's not always clear what is the best way to talk to Redbox representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
How GetHuman Helps If Redbox Had a Phone Number
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Redbox, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Redbox customers like yourself.
GetHuman does not provide call center services or customer support operations for Redbox. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Redbox. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.