A:Calling this iiNet number should go right to a real human being
Q:
Does iiNet offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Wednesday, and the most busy day is Thursday. Details
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this iiNet phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this iiNet number should go right to a real human being
In fact, much of this information on this page is superfluous because this iiNet phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
iiNet operates the call center for this 618132258 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 226 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this iiNet phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like iiNet staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call iiNet is Wednesday.The most busy day to call is Thursday.Again, this is based on a sample of 226 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
The best time to call iiNet
In summation, the best day to call iiNet is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that iiNet staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call iiNet
If you have time to do a bit of reading before you call iiNet, we recommend you read over some of our problem-specific articles.
Activating international roaming for your iiNet account should be pretty straightforward. First, you need to understand the roaming charges depending on the carrier and destination you choose. Also, understand the roaming plans available and call customer service once you're good to go. You can only activate roaming with voice consent given via phone call. Your phone should connect automatically to available networks, but you can also do it manually. Log-in to the toolbox and toggle the roaming switch under voice settings to turn off roaming.
iiNet's cancellation policy allows customers to terminate their services at any time without incurring any additional fees or penalties. There are no fixed-term contracts and customers have the flexibility to cancel their plans whenever they wish. However, if there are any outstanding fees or unpaid charges, customers will be required to settle them upon cancellation. This includes any remaining balance on equipment purchase plans, outstanding broadband usage, or any additional services availed. Customers are recommended to contact iiNet's customer service to initiate the cancellation process and ensure a smooth transition. It is important to note that cancellation requests may take up to 48 hours for processing, and any remaining invoices will still be payable.
iiNet offers a range of broadband plans to cater to different needs and budgets. Customers can choose from various options, including NBN, ADSL, and cable internet plans. The NBN plans offer high-speed internet connections using fiber optic technology, providing reliable and fast internet access. These plans come in different speed tiers, ranging from basic to ultra-fast speeds, allowing customers to select the one that suits their requirements. ADSL plans, on the other hand, are ideal for customers in areas where the NBN is not available yet. They utilize existing copper infrastructure to deliver internet access. Cable plans are another option, offering fast and stable internet speeds. With different data allowances, contract terms, and optional extras, customers can find a broadband plan that meets their specific needs and preferences with iiNet.
Click the link above to get answers to just about any iiNet customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More iiNet Customer Service Contacts
There are of course other ways to contact iiNet customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- iiNet customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is iiNet's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a iiNet agent. This phone number is iiNet's best phone number because 1,356 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 618132258 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call iiNet first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, iiNet has 1 phone number. It's not always clear what is the best way to talk to iiNet representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for iiNet. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like iiNet. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.