Calls Customer Service·Most popular Long Island Railroad number
Q:
How do I talk to a live human at Long Island Railroad?
A:Press 1 for English, then say "More Options." Next, press 0.
Q:
Does Long Island Railroad offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7:30am-5pm EST.The least busy day is Monday, and the most busy day is Thursday. Details
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Tuesday, and the shortest are on Wednesday.
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Long Island Railroad phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, then say "More Options." Next, press 0.
Here is how our research team describes the way the Long Island Railroad phone system greets you: Which one of these would you like? Schedules, Fares, Mobile ticketing, Mail & Ride, Lost & Found. Or you can say "More options".
What are the hours and when should I call?
Long Island Railroad operates the call center for this 718-217-5477 phone number Mon-Fri 7:30am-5pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 1,021 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Long Island Railroad phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Long Island Railroad staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Long Island Railroad is Monday.The most busy day to call is Thursday.Again, this is based on a sample of 1,021 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
The best time to call Long Island Railroad
In summation, the best day to call Long Island Railroad is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Long Island Railroad staffs the call center well on Monday.
Why Customers Call Long Island Railroad
If you have time to do a bit of reading before you call Long Island Railroad, we recommend you read over some of our problem-specific articles.
The Long Island Railroad allows small domestic pets in carriers on its trains. Only dogs, cats, and small household birds are permitted. The pet must be in a secure and well-ventilated carrier, which must be small enough to fit on the passenger's lap or under the seat. Carriers should also be leak-proof and made of a safe material. Passengers are responsible for their pet's behavior and any damages caused. Pets should not obstruct pathways or disturb other passengers. Additionally, animals that are disruptive, aggressive, or pose a health or safety risk will not be allowed onboard. Service animals, such as guide dogs, are exempt from these regulations and can accompany their owners without any carrier requirement.
The cost of a ticket for the Long Island Railroad varies depending on several factors, such as the destination, peak or off-peak hours, and ticket type. For example, a one-way peak ticket from Penn Station to Jamaica costs $10.75, while an off-peak ticket for the same journey is $8.75. However, fares can differ for different stations and travel zones. Monthly passes range from $217 to $415, depending on the zone and peak or off-peak usage. Flexibility is offered with options like ten-trip tickets, senior/disabled fares, and discounts for children. It is advised to visit the Long Island Railroad website or consult the fare calculator for accurate and updated pricing information based on your specific travel details.
Yes, you can bring your bike on the Long Island Railroad. The railroad allows bicycles on their trains, except during weekday rush hours. Bicycles are permitted on off-peak trains, which are typically outside the peak commuting hours. However, there are some restrictions to ensure passenger comfort and safety. All bicycles must be stored in designated areas, either in the non-luggage areas of the train or in designated bike cars. You may need to secure your bicycle with straps or other means provided by the railroad. It's important to note that special rules apply for folding bicycles, tandem bicycles, and large or electric bicycles. Please refer to the Long Island Railroad's website or contact their customer support for more specific information or any updates to these policies.
Click the link above to get answers to just about any Long Island Railroad customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More Long Island Railroad Customer Service Contacts
There are of course other ways to contact Long Island Railroad customer service besides the phone. Below we list the best ones, by medium.
Long Island Railroad Customer Help Desk / Web Support
As a last, sometimes only, resort- Long Island Railroad customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Long Island Railroad's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Long Island Railroad agent. This phone number is Long Island Railroad's best phone number because 6,126 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 718-217-5477 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Long Island Railroad first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Long Island Railroad has 1 phone number. It's not always clear what is the best way to talk to Long Island Railroad representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Long Island Railroad. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Long Island Railroad. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.