If you do not wish your call to be recorded, please press the hash key now. If you have an existing ticket, please press one."
I work in IT at a warehouse and support several Intel products, so when I started to notice an issue with some of them, I went online to find a customer service number. That is how I stumbled onto this number, and to be completely honest, it worked wonderfully. In fact, I have sat on hold with a lot of technical companies, and I am very impressed by how quickly I was able to get through the directories and to a live person. Overall, it only took me a minute or so to talk to a person.
The only downside to calling Intel with this number is that the options aren't very clear. Neither option was really the best for my situation, but I just chose one blindly and was able to get to a customer representative who helped me with my technical issue. So, I guess it works well enough, but some people might be calling about warranty support or Intel products, in which case there really isn't a good option.
At any rate, I called Intel around 4 p.m. on a Thursday night. When I called, I was greeted with a message that said, "Thank you for collecting Intel. This call might be recorded for quality purposes. If you do not wish your call to be recorded, please press the # button." Then, after a brief pause, it stated, "If you have an existing ticket, please press 1." I didn't have a ticket because this was a new problem, so I waited through a 10- to 15-second pause.
Then, it told me that the menu changed so I should pay attention. I got the vague options, which once again didn't really fit my issue. It said, "For resource and documentation center, press 1. For access and entitlement for business applications or for log-in issues, press 2. To repeat the menu, press 9."
I chose 1 because it was the best of the options. Within seconds, the phone made a ringing noise, and before the ring even finished, a customer service agent named Valerie answered. She spoke easily and was easy to understand. Overall, while the phone directory wasn't really helpful, the customer service agent was, and that was really the only reason I was calling. I wouldn't hesitate to call Intel again if I needed any help because it only took me about a minute to reach someone.
This is Intel's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Intel agent. This phone number is Intel's best phone number because 1,764 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-538-3373 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Intel first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Intel has 1 phone number. It's not always clear what is the best way to talk to Intel representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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