Otherwise, press two. Starting with your three digit area code, please enter a ten digit phone number associated with your account."
If this is the phone number associated with your Cox account, press one. Otherwise, press two."
I'm getting ready to move into a new apartment in Boston, and I need to get internet and cable TV. However, as a graduate student, I don't want to pay a lot for both. I've found that by the time you add up the costs of your streaming services, you might as well have a cable bill, so I want to see what Cox can do for me. At least then all my bills are in the same place. I looked briefly at their website, but I'm hoping to get better information from an agent, and possibly a better deal.
Since I know that Cox piggybacks on Verizon lines, I figure that it must be reliable enough — even if it's cheaper than the major carriers. However, I wasn't sure how the customer service would be. I was delighted to find that it's actually great. In just a little over a minute, I was on the phone with a friendly agent who offered me some great deals and then walked me through the sign up process. I think you'd be hard-pressed to find that type of service in many other places.
When I called, I was welcomed by an automated assistant who launched right into a series of options. It said, "Welcome to Cox. Your call may be monitored or recorded to ensure quality service. Cox Mobile is officially here. We’re different because you’re different. Ask your representative to learn more about Cox Mobile. If you have an active account with Cox, press 1. Otherwise, press 2." I pressed 2, and the automated assistant asked me, "If you're calling to discuss or purchase services offered by Cox, press 1. Otherwise, press 2."
This time I pressed 1 because I was calling to talk about service packages and the system asked me to enter my five-digit ZIP code. After I entered my ZIP, there was a long pause, then it told me to wait. Almost instantly a customer service agent named Monica answered. It took exactly 1 minute and 18 seconds to talk to a real living person, which was nothing short of a miracle.
Monica was extremely helpful and easy to understand. She walked me through a couple of packages, then offered an affordable introductory package. Then, she helped me setup my initial installation as part of the same phone call so I don't have to call back or do anything besides make sure I'm home when they show up at my door. I wouldn't hesitate to call again in future.
This is Cox Internet Connectivity Tech Support's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Cox Internet Connectivity Tech Support agent. This phone number is Cox Internet Connectivity Tech Support's best phone number because 2,262 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 844-809-8836 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call Cox Internet Connectivity Tech Support first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat or twitter or facebook. In total, Cox Internet Connectivity Tech Support has 2 phone numbers. It's not always clear what is the best way to talk to Cox Internet Connectivity Tech Support representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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