SafeLink Phone Number

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800-378-1684
Customer service
Current Wait: 46 minit (20m avg)
Hours: Mon-Sat 8am-10pm, Sun 8am-7pm EST; best time to call: 8:05am
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Reasons customers like you called recently

I can no longer add a contact. When I tried recently, the display just showed gibberis...
I chatted with someone in the ** due to phone missing an asked for my service to be sus...
I need to know about senior citizens at ** yrs old forhelp about getting hooked for hel...
I lost my sim card. How do I order a new one online
I only have * more service days left on phone how do I resolve?
I lost my phone and have a capatible iPhone *s Plus and I have a good tracphone SIM car...
I don't know my phone number
We Received Your Information
Im trying to move my number to a new service, and the new service needs my account pin...
I want to change my number
I tried to call out on my new phone it didn't work. Turns out it needs to be activated...
Bought a SafeLink phone card (eCard) from Target online. Got the card, but the pin * wo...
Phone doesn't work. I had to borrow a phone to get in touch with you. Has been giving m...
I'm simply trying to buy minutes for a friends phone. I know he has an Alcatel Flip Pho...
Forgot voice mail password
See more recent reasons for calling

Help me with my issue

How to call SafeLink

Our Editor's Notes on SafeLink's Phone-Based Customer Care

SafeLink, also known as SafeLink Wireless, is a mobile phone service and a subsidiary of TracFone. Unlike some of TracFone's other companies, Safelink Wireless is a provider of Lifeline Support Services, a government program that provides free and low-cost telecommunications and Internet service to low-income households.

Why do People Call SafeLink Customer Service?

People call SafeLink customer support for a range of reasons, including:

  • Checking eligibility for service
  • Enrolling in the program
  • Technical support
  • Changing service plans
  • Ending service

When Can I Call SafeLink Customer Support?

If you want to enroll in SafeLink or have questions about your plan, including the need to make plan changes, call SafeLink Monday through Saturday, 8:00 am to 10:00 pm Eastern time. Sunday hours are 8:00 am through 7 pm Eastern time.

SafeLink offers technical support seven days a week from 8:00 am to 12:00 am Eastern standard time.

Tips for Calling SafeLink Customer Support

There are several things you can do to make your call to SafeLink more successful:

  • Be sure to call the correct department. SafeLink technical support has a dedicated number, as does the enrollment and plan change department.
  • If you are already a SafeLink customer, the company asks that you have your serial number or Safelink Wireless phone number handy so that the customer service representative who takes your call can look up your account.
  • Have a pen and paper handy so that you can take notes during your call. You may need this information if you have to get back in touch with SafeLink regarding your concern.

How do Customers Feel About Their Calls to SafeLink Customer Support?

As is true with many companies, there seems to be a range of customer opinions regarding the quality of phone-based customer service provided by SafeLink. Some customers appear to be satisfied by the solutions and technical support offered by SafeLink while others have complaints.

The most common complaint is that representatives are often poorly trained and unable to respond to unique issues. Some claim that the agents are speaking from a script and seem unable or unwilling to address customer concerns.

Another concern is the transferability of SafeLink service to unlocked phones. Some customers experience frustration with technical support's inability to assist when the customer has difficulty getting their service to work with a device that they already own or have recently purchased.

One issue that is unique to SafeLink and other providers of LifeLine phone service is that people must qualify for the program. This means that an applicant must provide SafeLink with proof of eligibility, such as a copy of a benefits card, to SafeLink before receiving a phone or switching on service. In addition, SafeLink customers must recertify periodically to retain their LifeLine benefits.

Unfortunately, some customers complain that SafeLink doesn't process their documentation for enrollment in a careful or timely manner. This can cause delays in qualifying for service or getting one's enrollment recertified.

What Kind of Issues Can SafeLink Customer Service Resolve?

SafeLink technical support and customer service can resolve many issues that mobile phone customers encounter. Representatives can qualify and enroll you for the service, help you understand the plans available to you, and assist with any questions that you may have.

If you are having problems with your phone, SafeLink technical support can assist with diagnostics and direct you on getting your phone repaired or replaced. Should your phone repair or replacement, you will need to send or take your phone to a SafeLink center.

What Can I do If I am Unhappy With my Call to SafeLink?

If you call SafeLink technical support or customer service and you can't get your issue resolved, don't give up. There are several things that you can do to resolve your situation.

First, though, it is a good idea to write down what happened during your original call. Next, describe what you are calling SafeLink about and how you would like your case to be resolved. Having this information in front of you when you call back can be helpful in keeping your conversation on point.

Next, call back: Explain to the representative that you've called before and what happened on that call. Refer to your notes and describe your situation and what you'd like to happen. Keep in mind that representatives have different levels of experience and training. The next representative you speak to may be able to provide a resolution simply because he or she has a better understanding of how SmartLink and its phones operate.

Another option is to engage in live chat over the SmartLink website. Initially, your request will be responded to by a bot. The bot can provide simple answers to your questions, but can also direct you to a live agent. One advantage to live chat is that

Finally, if you find that neither live chat nor phone support has resolved your problem, you can send a letter via postal mail to the company's Oregon office.

Customer Number 800-378-1684 - by the Numbers

Nombor telefon untuk didail800-378-1684
Panggilan balik tersediaYA
Panggilan dijemput oleh orang yang sebenarYA
Jabatan yang anda hubungiKhidmat Pelanggan
Waktu pusat panggilanIsnin-Sabtu 8 am-10pm, Sun 8 am-7pm EST
Masa terbaik untuk mendail8:05 pagi
Navigasi labirin telefon ke manusiaTekan 1, kemudian terus tekan 0 sehingga anda dipindahkan
Rata-rata menunggu
Penantian semasa46
Kedudukan (antara nombor telefon)1
Kedudukan (keseluruhan)1
Kaedah alternatiftelefon, sembang, web, e-mel
Kualiti komunikasi42%
Kualiti pertolongan71%
Undian pelanggan64,761
Maklumat terakhir dikemas kiniSat Nov 28 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

SafeLink's Best Toll-Free/800 Customer Phone Number

Ini adalah nombor telefon SafeLink terbaik, penantian semasa masa nyata dan alat untuk melangkau terus melalui talian telefon tersebut untuk menghubungi ejen SafeLink. Nombor telefon ini adalah Nombor Telefon Terbaik SafeLink kerana 338,994 pelanggan seperti anda menggunakan maklumat hubungan ini selama 18 bulan terakhir dan memberi kami maklum balas. Masalah umum yang ditangani oleh unit penjagaan pelanggan yang menjawab panggilan ke 800-378-1684 termasuk Lost or Broken Phone, Check Application Status, Device Support, Activate Account, Technical Support dan masalah perkhidmatan pelanggan yang lain. Pusat panggilan SafeLink yang anda hubungi mempunyai pekerja dari California, Georgia, India dan dibuka Mon-Sat 8am-10pm, Sun 8am-7pm EST mengikut pelanggan. Secara keseluruhan, SafeLink mempunyai 4 nombor telefon. Tidak selalu jelas apakah kaedah terbaik untuk bercakap dengan perwakilan SafeLink, jadi kami mula menyusun maklumat ini berdasarkan cadangan dari komuniti pelanggan. Terus berkongsi pengalaman anda agar kami dapat terus meningkatkan sumber percuma ini.

Contacting SafeLink - by phone or otherwise

Walaupun 800-378-1684 adalah nombor bebas tol terbaik SafeLink, ada 7 cara untuk menghubungi mereka. Cara terbaik seterusnya untuk bercakap dengan pasukan sokongan pelanggan mereka, menurut pelanggan SafeLink yang lain, adalah dengan menghubungi 800-867-7183 nombor telefon mereka untuk jabatan Penyelesaian masalah mereka. Selain menelefon, pilihan kegemaran seterusnya untuk pelanggan yang mencari bantuan adalah melalui 800-867-7183 untuk Penyelesaian masalah. Sekiranya anda fikir maklumat ini tidak tepat atau mengetahui cara lain untuk menghubungi SafeLink, sila beritahu kami supaya kami dapat berkongsi dengan pelanggan lain. And you can click here if you want to compare all the contact information we've gathered for SafeLink.

What is GetHuman's Relationship to SafeLink?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like SafeLink. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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