For English, press one. Please enter your phone number then for billing and payment inquiries, press one."
"Welcome to Rogers. For English, press one. Please enter your phone number then press pound. If new to Rogers, press star."
When calling this number, it's important to remember that Rogers can actually look up your phone number while you're on the phone, so unless you're calling from a Canadian number, you won't be able to get services.
At one point, Rogers did offer services in the United States, but those services ended in 1989. That led to an awkward exchange when I called and the customer service representative was confused by my call. I got through the menu just fine and was able to select becoming a new Rogers customer for cable and internet, and I was almost immediately connected with a representative.
She warmly welcomed me and asked me why I was calling, and I told her I'd like to get pricing on cable packages. She said that she would be happy to do that for me and said that pricing depends on several factors. She asked if I was a Rogers customer, and I said I was not. She then noticed my phone number and asked if I was calling from the States. I said that I was, and she said that Rogers doesn't serve the United States market and she'd be unable to fulfill my request. I said I understood and ended the call.
Based on this, it seems that the Rogers representatives do know their stuff and have a keen eye for details, and getting through the automated system was a breeze. If you're actually a Canadian customer, I'd definitely use this number to get assistance from Rogers. However, if you're not located in Canada, this number won't be of any use to you.