Calling Greyhound for a customer service question or concern is a simple process, but it does require some time on the phone. As soon as I called, an automated system prompted me to press 1 for English, 2 for French and 3 for Spanish. I chose 1 and had to sit through a few minutes' worth of automated recordings that shared basic information about Greyhound's policies.
The recordings began by informing me that my personal data would be collected over the phone for booking and that I could ask for that information to be deleted if it was no longer needed. Another recording addressed the safety of customers and employees by stating that masks are optional inside terminals and on buses, unless required by state or local municipalities, and that cleaning procedures have been enhanced. The system advised me to visit Greyhound's website to learn more.
After the messages, I was directed to a menu of options asking me to choose from selections for fares and schedules, bookings, questions related to immigration travel, bus stop locations, bus tracking and first-time traveler assistance. As a new traveler, I was calling to find out if Greyhound offered any current deals or promos so selected the option for first-time traveler to proceed.
This led me to another menu that included choosing from boarding, baggage, tickets, child traveling tips or other requests. Not sure which to choose, I opted for other requests and was told to stay on the line to speak with a representative. The wait was less than a few minutes before an employee was on the phone.
They asked how I could be helped, and I explained I was a new traveler seeking information about ticket deals or promos, as I was considering a bus trip to another city in my state. The agent asked if I had any details on my destination, where I'd be leaving from and the possible departure and return dates. After sharing my plans, the agent explained that information about deals could be found on Greyhound's website, adding that lower ticket prices are available when you book in advance and travel midweek as buses tend to be less full. In addition, they said that there are often winter travel deals, depending on the destination.
I was also told that veterans receive ticket discounts, and Greyhound offers competitive rates for groups traveling together. As neither of these applied to me, I told the agent I'd most likely be traveling on my own. They directed me to the website where I could input my travel information, adding that I could also download Greyhound's app for faster and more convenient service. They said the app would allow me to make changes to my booking, track my bus and stay up to date on any delays.
At this point, I had what I needed and thanked them for the help. The call took about 10-15 minutes and was an efficient use of time thanks to a knowledgeable agent.
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Greyhound Nombor telefon ini berada di kedudukan # 2 daripada 3 kerana 88,764 Greyhound pelanggan mencuba alat dan maklumat kami dan memberi kami maklum balas setelah mereka menghubungi. Sebab pelanggan menghubungi 800-661-8747 adalah untuk menghubungi Greyhound Canadian Customer Service jabatan untuk masalah seperti Account Setup, Overcharge on Account, Account Access, Change Booking, Find an Itinerary. Sejauh yang kami tahu, Greyhound mempunyai lokasi pusat panggilan di California or Alabama or Connecticut or New York or Tennessee or Texas dan anda boleh menelefon pada waktu buka mereka Mon-Fri 5am-11pm CST. Greyhound mempunyai 3 nombor telefon dan 5 cara berbeza untuk mendapatkan bantuan pelanggan. Kami telah mengumpulkan maklumat mengenai 800-661-8747 dan cara menghubungi atau menghubungi Greyhound dengan bantuan pelanggan seperti anda. Tolong bantu kami untuk terus mengembangkan dan meningkatkan maklumat dan alat ini dengan berkongsi dengan orang yang anda kenal yang mungkin menganggapnya berguna.
Memanggil Greyhound pada nombor ini semestinya cukup mudah. Yang penting juga ialah apa yang anda lakukan sebaik sahaja menelefon atau pilihan nombor telefon anda yang lain. Sayangnya, alat panggilan balik kami tidak tersedia untuk 800-661-8747. Untuk syarikat yang kami sokong, kami meminta anda, tekan butang kanan untuk melihat menu telefon, tunggu terus, dan hubungi anda semula apabila Greyhound Canadian Customer Service ejen boleh bercakap. Ini tidak tersedia di sini, tetapi awasi masalah ini apabila timbulnya masalah perkhidmatan pelanggan dengan syarikat selain daripada Greyhound Setelah melalui telefon dengan jabatan Canadian Customer Service {6}, anda mungkin perlu memberi mereka maklumat yang mengenal pasti anda sebagai pelanggan, seperti nama penuh anda (atau nama di akaun), alamat e-mel, nombor telefon, atau nombor akaun. Biasanya bermanfaat untuk mengumpulkan maklumat ini sebelum anda menghubungi.
Walaupun 800-661-8747 adalah nombor telefon Greyhound # 2 paling popular, itu bukan satu-satunya cara untuk mendapatkan khidmat pelanggan khidmat pelanggan mereka. Anda sudah mengetahui dari membaca di atas bahawa 800-231-2222 adalah nombor telefon pelanggan terbaik mereka secara keseluruhan, dan kami telah mengumpulkan perbandingan 5 cara mereka untuk menghubungi sokongan untuk anda perhatikan juga. Satu perkara yang perlu diingat semasa anda berusaha untuk mendapatkan Greyhound pertolongan dengan menghubungi mereka, adalah bahawa pelanggan lain memberikan sokongan pelanggan mereka pada angka ini 72% skor untuk kemahiran komunikasi mereka dan 51% skor untuk bantuan keseluruhan mereka menerima. Itu mungkin menunjukkan kebolehan mereka untuk membantu menyelesaikan masalah anda secara keseluruhan, tidak kira sama ada anda menghubungi nombor ini atau tidak.