Greyhound Phone Number

Calling Greyhound customer service faster by GetHuman

214-849-8966
Customer service
Current Wait: 36 minit (33m avg)
Hours: Mon-Fri 5am-11pm CST; best time to call: 8:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Tunggu sahaja di talian

Reasons customers like you called recently

Traveled May *th **** and havent seen my suitcases that have baggage claim tickets on t...
Good Morning,* I am writing on the behalf of my mother, Stephanie Fountain. I booked he...
I didn't get back on the bus on time from the layover and all my stuff was still on the...
My card was used fraudulently by my roommate to aquire a bus ticket. And not once this...
CONF*:**********. Was at the station never seen bus sat at the gate until **:** am when...
My husband is Charles M Houck, he purchased two tickets on his Capital One credit card...
I had a ticket from Sikeston MO to Memphis TN departing Sikeston at *:**AM on Sep...
What is a weight limit to have boxes under the bus
package shipped from Barstow Ca. to Rockford I'll. Package still in Las Vegas Nv.
On ******** i had gotten a ticket to go to Salisbury Maryland. When i got to the greyho...
Need to ask a question about a bus stop being open and how I will be able to print my ticket
lost baggage checking on tracer*********
iBook a ticket from ft. Myers florida on ********* leaving at *:**. My name is Kristen...
Packages were supposed to be delivered to me * weeks ago and get to talk to they found...
Been waiting since **:**am for bus on greyhound. Front desk has no answers.
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Greyhound's Phone-Based Customer Care

Greyhound Lines, more commonly referred to simply as "Greyhound" is an intercity bus service that operates throughout North America. With over 3,800 destinations served, Greyhound is a company that gets a lot of customer service calls.

Why Do People Call Greyhound Customer Support?

People call Greyhound customer support for a range of reasons, including:

  • Questions about service areas and routes
  • Assistance with ordering tickets
  • Disability accommodations
  • Ticket refunds and exchanges
  • Locating lost baggage or making a claim on luggage that has been damaged
  • Complaints about service or other issues

Best Tips for a Successful Call

Here are some tips for quickly and effectively resolving issues when you call Greyhound customer support:

  • Make sure you are calling the correct phone number. Greyhound has several calling options, including English and Spanish customer service lines, dedicated lines for people who are filing a claim for lost or damaged luggage, a TTY/TDD line and a special number for those who wish to book group travel.
  • Make sure you call during a time when Greyhound's customer service staff is available. While general customer service pertaining to travel information and ticketing is available 24/7, the group travel and luggage lines have more limited hours.
  • When you call, have documents and other pertinent information in front of you. You'll need these to help the representative look up your information and provide you with assistance.

How Do People Feel About Their Calls to Greyhound Customer Service?

Consumer feelings about Greyhound customer service appear to be mixed. While many people are satisfied with the help they've received, others feel that Greyhound's customer service representatives were less than helpful.

It should also be noted that federal law does not provide significant protections to bus passenger claims for compensation when a carrier, such as Greyhound, fails to depart or arrive on time, or a trip is disrupted. There are cases in which Greyhound has canceled trips or suffered mechanical failures that led to severe disruption of service and has failed to provide timely and reasonable compensation.

Notable Media Cases

In one notable case, a man booked a ticket via Greyhound so that he could get home for a holiday. Greyhound issued him a ticket but told him that he would be on a bus with a third-party carrier. Unfortunately, the bus was overbooked and he was denied boarding.

The third-party carrier's customer service referred him to Greyhound, Greyhound told him that they couldn't help him over the phone, but that they would send him a paper claim form. The gentleman in question ended up having to rent a car at a significant cost to complete his trip.

What Kind of Issues Can Greyhound Phone-Based Customer Service Resolve?

Greyhound phone-based customer service can assist with a range of concerns, including issues with luggage, some refunds or compensation claims, answering questions about fair types, and general customer service. Like many transportation companies, Greyhound offers discounts on group tickets, which can also be arranged by phone.

What Can't Be Resolved by Phone with Greyhound?

There are some issues that are difficult, if not impossible, to resolve over the phone with Greyhound:

  • If you get to a station and realize that you've forgotten to bring your ticket or e-ticket confirmation, you may have to speak to a ticket agent about getting a ticket reissued so you can get on your bus. Greyhound advises allowing plenty of time for getting a resolution in this scenario.
  • Greyhound stations operate lost and found services: If you believe that you lost something on the bus, contact the station or stations where you boarded or got off the bus.
  • If Greyhound has booked your trip with a third-party service, you may have to contact that service to address your concerns. You may also be asked to complete paper forms that must be mailed to the company.

What Can I do if my Call to Greyhound Is Unsuccessful?

If your call to Greyhound leaves you dissatisfied, take a few minutes to relax. Next, type or write out what happened during the call. Having these notes can be really useful if you have to escalate your case.

Another thing you can do is write out your desired resolution. Knowing what you want out of the call, such as an apology, a refund, a new ticket or compensation for meals, can help you keep the conversation on track.

Once you have this information recorded, try calling back. Some representatives are better trained than others and may be able to research and resolve your situation for you.

Another option is to contact Greyhound by email. Email provides you with a written record of your communications, which can be helpful if you have to take your case to management or a third-party advocate.

Greyhound also has a Twitter account. You may be able to get in touch with a social media specialist there who can help you with your case.

Customer Number 214-849-8966 - by the Numbers

Nombor telefon untuk didail214-849-8966
Panggilan balik tersediaYA
Panggilan dijemput oleh orang yang sebenarYA
Jabatan yang anda hubungiKhidmat Pelanggan
Waktu pusat panggilanIsnin-Jumaat 5 pagi hingga 11 malam CST
Masa terbaik untuk mendail8:30 pagi
Navigasi labirin telefon ke manusiaTunggu sahaja di talian
Rata-rata menunggu
Penantian semasa36
Kedudukan (antara nombor telefon)1
Kedudukan (keseluruhan)1
Kaedah alternatiftelefon, e-mel, web
Kualiti komunikasi82%
Kualiti pertolongan65%
Undian pelanggan7,389
Maklumat terakhir dikemas kiniSun Sep 27 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

Greyhound's Best Toll-Free/800 Customer Phone Number

Ini adalah nombor telefon Greyhound terbaik, penantian semasa masa nyata dan alat untuk melangkau terus melalui talian telefon tersebut untuk menghubungi ejen Greyhound. Nombor telefon ini adalah Nombor Telefon Terbaik Greyhound kerana 88,764 pelanggan seperti anda menggunakan maklumat hubungan ini selama 18 bulan terakhir dan memberi kami maklum balas. Masalah umum yang ditangani oleh unit penjagaan pelanggan yang menjawab panggilan ke 214-849-8966 termasuk Overcharge on Account, Account Access, Account Setup, Change Booking, Find an Itinerary dan masalah perkhidmatan pelanggan yang lain. Pusat panggilan Greyhound yang anda hubungi mempunyai pekerja dari California, Alabama, Connecticut, New York, Tennessee, Texas dan dibuka Mon-Fri 5am-11pm CST mengikut pelanggan. Secara keseluruhan, Greyhound mempunyai 4 nombor telefon. Tidak selalu jelas apakah kaedah terbaik untuk bercakap dengan perwakilan Greyhound, jadi kami mula menyusun maklumat ini berdasarkan cadangan dari komuniti pelanggan. Terus berkongsi pengalaman anda agar kami dapat terus meningkatkan sumber percuma ini.

Contacting Greyhound - by phone or otherwise

Walaupun 214-849-8966 adalah nombor bebas tol terbaik Greyhound, ada 6 cara untuk menghubungi mereka. Cara terbaik seterusnya untuk bercakap dengan pasukan sokongan pelanggan mereka, menurut pelanggan Greyhound yang lain, adalah dengan menghubungi 800-661-8747 nombor telefon mereka untuk jabatan Perkhidmatan Pelanggan Kanada mereka. Selain menelefon, pilihan kegemaran seterusnya untuk pelanggan yang mencari bantuan adalah melalui 800-661-8747 untuk Perkhidmatan Pelanggan Kanada. Sekiranya anda fikir maklumat ini tidak tepat atau mengetahui cara lain untuk menghubungi Greyhound, sila beritahu kami supaya kami dapat berkongsi dengan pelanggan lain. And you can click here if you want to compare all the contact information we've gathered for Greyhound.

What is GetHuman's Relationship to Greyhound?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Greyhound. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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