Calling Dell's Tech Support was surprisingly easy. As a general rule, I put off calling tech support as long as I can because usually I sit on hold for a long time and nothing really helps. Most of the time, I get told to take my device to a store, so I try to cut out the middleman whenever I can. However, I don't live near a Dell store and my laptop is acting funny so my only choice was to call and see what they could do to help me troubleshoot the problem.
Lately, when I turn on my laptop, it seems like the screen flickers for about 5 minutes before it starts working properly. This is not only hard on my eyes, but my laptop is only a year old and there's no reason I should be having issues like this. There are probably hundreds of reasons why people end up calling Dell Tech Support, so I was prepared to spend a lot of time on hold. Luckily, it only took about 5 minutes to talk to someone, which is a wait time that felt worthwhile.
When I answered, an automated voice said, "Thanks for choosing Dell," followed by, "Now, what can I help you with today?" I told the voice I needed customer service and then it responded by saying, "Okay, I can connect you with someone. Just give me a little more information about why you are calling." I wasn't sure what it wanted from me, so this time I tried saying "technical support." That worked because then it responded, "Okay, technical support. Before I transfer you, I need a code from the sticker on the bottom of your device. If you see a six or seven-character code, say service tag."
I told the system, "I don't see it," because I wasn't near my laptop and didn't want to bother until I was talking to the actual agent. That worked out well, as it simply responded, "No problem, I can still get you to the right technician. I just need to collect a little more information. What is your device primarily for, personal or business use?"
Once I said personal use, it asked me what type of device it was and I responded that it was a laptop. Then it asked for the model type and after I said Inspiron, it told me, 'Hold on while I transfer you." This part was a bit weird because the line went dead like it had hung up on me, but it didn't. It was just dead silence, but in about a minute a tech specialist picked up so I'm glad I didn't hang up. He had a thick accent but discussed a few things I could try to see if it would fix the problem and was mostly helpful.
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Memanggil Dell - Tech Support pada nombor ini semestinya cukup mudah. Yang penting juga ialah apa yang anda lakukan sebaik sahaja menelefon atau pilihan nombor telefon anda yang lain. Sayangnya, alat panggilan balik kami tidak tersedia untuk 800-624-9896. Untuk syarikat yang kami sokong, kami meminta anda, tekan butang kanan untuk melihat menu telefon, tunggu terus, dan hubungi anda semula apabila Dell - Tech Support Premium Support ejen boleh bercakap. Ini tidak tersedia di sini, tetapi awasi masalah ini apabila timbulnya masalah perkhidmatan pelanggan dengan syarikat selain daripada Dell - Tech Support Setelah melalui telefon dengan jabatan Premium Support {6}, anda mungkin perlu memberi mereka maklumat yang mengenal pasti anda sebagai pelanggan, seperti nama penuh anda (atau nama di akaun), alamat e-mel, nombor telefon, atau nombor akaun. Biasanya bermanfaat untuk mengumpulkan maklumat ini sebelum anda menghubungi.
Walaupun 800-624-9896 adalah nombor telefon Dell - Tech Support # 2 paling popular, itu bukan satu-satunya cara untuk mendapatkan khidmat pelanggan khidmat pelanggan mereka. Anda sudah mengetahui dari membaca di atas bahawa 877-293-1197 adalah nombor telefon pelanggan terbaik mereka secara keseluruhan, dan kami telah mengumpulkan perbandingan 9 cara mereka untuk menghubungi sokongan untuk anda perhatikan juga. Satu perkara yang perlu diingat semasa anda berusaha untuk mendapatkan Dell - Tech Support pertolongan dengan menghubungi mereka, adalah bahawa pelanggan lain memberikan sokongan pelanggan mereka pada angka ini 89% skor untuk kemahiran komunikasi mereka dan 60% skor untuk bantuan keseluruhan mereka menerima. Itu mungkin menunjukkan kebolehan mereka untuk membantu menyelesaikan masalah anda secara keseluruhan, tidak kira sama ada anda menghubungi nombor ini atau tidak.