A:Press 1 at the first menu. Next, press 1 to locate a store by City, ST or press 2 to locate a store by Zip Code. Enter the zip code. Press 1 for the closest store. Press 1 again for more information on the closest store. Then, press 2 to be transferred to that store.Our free phone can also navigate phone menus to get a live human at Auto Zone for you.
Q:
Does Auto Zone offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-10pm, Sat 7am-9pm, Sun 8am-8pm CST.The least busy day is Sunday, and the most busy day is Tuesday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Friday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Auto Zone below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Auto Zone phone number to document the phone system.
Here is how our research team describes the way the Auto Zone phone system greets you: To locate the store nearest you, press 1. For questions or comments about an Auto Zone store, press 2. For questions or comments about an order, press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 at the first menu. Next, press 1 to locate a store by City, ST or press 2 to locate a store by Zip Code. Enter the zip code. Press 1 for the closest store. Press 1 again for more information on the closest store. Then, press 2 to be transferred to that store.
Below are some clips we've found from Auto Zone's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling AutoZone customer service.
Please note that this call may be monitored or recorded for quality assurance.
If you'd like to locate the AutoZone store nearest you, press one.
If you have a question or comment about an AutoZone store, press two."
Excerpt from a call with Auto Zone
Saturday, January 6, 2024 12:52 AM
They may ask you to enter information with the dial pad
"Thanks for calling AutoZone customer service.
Please note that this call may be monitored or recorded for quality assurance.
If you would like to locate the AutoZone store nearest you, press one.
If you need customer service support to find stores based on your ZIP code, press one.
To find stores based on the city and state please enter your five digit ZIP code."
Excerpt from a call with Auto Zone
Sunday, March 31, 2024 1:20 AM
The first phone menu
"Thanks for calling AutoZone customer service.
Please note that this call may be monitored or recorded for quality assurance.
Not a valid option. Let's try again.
Still not valid. Let's try one more time.
If you'd like to look the AutoZone store nearest you, press one.
If you have a question or comment about an AutoZone store, press two."
Excerpt from a call with Auto Zone
Wednesday, March 26, 2025 11:24 PM
After you press 2
"If you have a question or to find the regional office based on your ZIP code, press one.
To find the regional office based on the city and state, press two."
Excerpt from a call with Auto Zone
Tuesday, March 5, 2024 5:32 PM
What are the hours and when should I call?
Auto Zone operates the call center for this 800-288-6966 phone number Mon-Fri 7am-10pm, Sat 7am-9pm, Sun 8am-8pm CT.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 247 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Auto Zone at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Auto Zone phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Auto Zone staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Auto Zone is Sunday.The most busy day to call is Tuesday, which averages 163% more phone calls by comparison.Again, this is based on a sample of 247 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
Click the link above to get answers to just about any Auto Zone customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Auto Zone, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about spark plug: "I was wondering about the cost of a spark plug for my 2009 Chevrolet Cobalt LS."
- From a call lasting 3m 18s , Apr 14, 2025 5:34 PM
Rewards account issue: "I'm calling because my number is showing under somebody else's name."
- From a call lasting 10m 10s , Apr 4, 2025 6:33 PM
Merge accounts request: "I want you to put it all together onto only one."
- From a call lasting 10m 17s , Feb 21, 2025 6:26 PM
Request for emailed receipt: "I was just trying to see is there a way I can have a receipt emailed to me because the receipt, I couldn't read it inside the store."
- From a call lasting 19m 42s , Feb 10, 2025 1:04 AM
Information about why customers call Auto Zone is extracted from issues that customers have reported to GetHuman.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Auto Zone provides this option.
Auto Zone Customer Service on X (formerly Twitter)
Use the link to connect with customer service through Twitter
Auto Zone, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Auto Zone customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Auto Zone's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Auto Zone agent. This phone number is Auto Zone's best phone number because 3,312 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-288-6966 include and other customer service issues. Rather than trying to call Auto Zone first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat or twitter. In total, Auto Zone has 1 phone number. It's not always clear what is the best way to talk to Auto Zone representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Auto Zone. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Auto Zone. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.