When a UPS automated system asks for a "pro number," it is referring to the tracking number typically assigned to individual shipments. If you only have a Bill of Lading (BOL) number, not a pro number, it might be more challenging to track your shipment. However, the BOL number can still provide necessary information, as it is also a crucial document in the tracking process. BOL numbers can often be used to find the associated pro number. It's best to provide all the information you have when interacting with UPS Freight for assistance.
Ditanya Mar 19, 2024 4:27 PM