To purchase Panasonic parts or accessories, press one. To locate your nearest authorized servicer, press two. Obtain an operating manual, press three. Information about our online self support options, press four."
If you need help with a Panasonic product, there doesn't seem to be a great way to talk to a live agent. Despite the fact that Panasonic lists ways to talk to a customer agent, along with call center hours, there isn't a clear way to actually reach a person during those open hours. I'm frustrated that I spent a couple of days attempting to talk to someone and had no luck.
I have a Panasonic TV, and the screen seems to get fuzzy for no reason sometimes. It's almost as if the bulbs are starting to die out. I know that newer TVs don't have bulbs, but that's what it looks like. The TV is less than a year old and whatever is going on should be something under the manufacturer's warranty. It's too old to take it back to the retailer, but it's certainly too new to be having this type of issue.
Panasonic makes a lot of products, from TVs to microwaves to video recorder to shavers to other appliances. So, it seems reasonable to expect the company to have a strong customer service department that can answer complaints. Unfortunately, I'm here to tell you it doesn't at all.
First of all, Panasonic's 800-211-7262 phone number is never active. Every time I called I got an automated message saying, "Thank you for calling Panasonic. Our call center is currently closed, but we have an array of self-service options." The bottom line is that I didn't need any of the self-service options; I wanted to talk to someone about my TV. I tried calling several times before I realized the call center seemed never to be open. Sure enough, when I went on the company's website, it listed the call center as having hours from 10 am - 5 pm, so it should have been open. I'm convinced that the company doesn't really have a call center, just the self-service options so Panasonic doesn't have to deal with customers.
On the website, it also says I can chat with someone, and if needed, they will transfer me to a live person. I tried that, but the chat is not actually a real-person chat, either. It's a series of automated responses that didn't help me get connected to a live agent. I kept requesting customer service, and it didn't work at all. I've spent a lot of time calling this line and attempting to use the chat, and I'm no closer to getting any answers about my TV than I was when I first started.
This is Panasonic's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Panasonic agent. This phone number is Panasonic's best phone number because 14,460 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-211-7262 include Warranty Claim, Find a Part, Device Support, Return an Order, Account Access and other customer service issues. Rather than trying to call Panasonic first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat or email. In total, Panasonic has 1 phone number. It's not always clear what is the best way to talk to Panasonic representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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