Home
Search Company Customer Service Information
Companies A-Z
About GetHuman
© GetHuman Inc.
All Companies
›
REI Customer Service
›
FAQ
Updated
May 3, 2024
REI Customer FAQ
Top Answers & How-to Guides
What is REI's Phone Number?
The question we are asked most often is about how to talk to REI customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Can I redeem an REI gift card online and in-store?
Yes, REI gift cards can be redeemed both online and in-store. For online redemption, simply enter the gift card number and PIN during...
Ask any question you have about REI customer service, get an answer now.
{{value}}
Get Help
Contact REI customer service
Gift Cards
How Do I Check the Balance on My REI Gift Card?
REI has made advancements since its founding in 1938 since you can find camping gear, equipment for water sports, classes, and more....
Read more
Could I Get a Refund from REI Added to a Gift Card?
Gift cards are a fun way to shop for your favorite products at your favorite retailers, and REI has many choices available. However,...
Read more
How Do I Buy a Gift Card from REI?
Traditional REI gift cards are delivered via mail within seven days for free, while e-gift cards are sent within a few hours. To purchase...
Read more
How Do I Send Someone a REI Gift Card?
When you want to send something to the outdoor lover in your life, but don't know exactly what to purchase, send them a gift card from...
Read more
How Do I Use My REI Gift Card for My Purchase?
Gift cards make it possible to show generosity while ensuring the recipient gets something they'd love. REI is one store that offers...
Read more
What Do I Do If My Rei Gift Card Balance Won't Load?
If you used the REI gift card balance checker tool and it couldn't find your card, froze up, or displayed a balance that is lower than...
Read more
Returns
What is the return policy for REI?
REI has a generous return policy that allows customers to return any item within one year of purchase, either for a refund or exchange....
Read more
Can I return items purchased online at a physical REI store?
Yes, customers can return items purchased online at any physical REI store. REI offers a hassle-free return policy, making it convenient...
Read more
How long does it take to receive a refund from REI?
Typically, the refund process at REI takes about 7-10 business days to complete. After receiving the return, REI initiates the refund,...
Read more
Shipping
What are REI's shipping options and costs?
REI offers various shipping options to ensure convenience for their customers. Standard shipping is available for most orders, with...
Read more
Does REI offer international shipping?
Yes, REI offers international shipping to select countries. However, please note that there are certain restrictions and limitations...
Read more
Warranty
What is REI's warranty policy on products?
REI offers a 100% satisfaction guarantee on all of its products. They stand behind the quality and performance of their merchandise...
Read more
Membership
What are the benefits of becoming an REI Co-op member?
Becoming an REI Co-op member offers a variety of benefits. First and foremost, as a member, you have the opportunity to receive an...
Read more
Price Match
What is REI's price match policy?
REI's price match policy ensures customers get the best value for their money. If you find a lower price on an identical item within...
Read more
Discounts
Does REI offer any discounts for students, military, or seniors?
Yes, REI offers discounts for students, military personnel, and seniors. Students with a valid student ID can enjoy a 10% discount...
Read more
Redemption
Can I redeem an REI gift card online and in-store?
Yes, REI gift cards can be redeemed both online and in-store. For online redemption, simply enter the gift card number and PIN during...
Read more
Help me with my REI customer service issue
Ask any question you have about REI customer service. We will do our best to get you answers right away.
FAQ Table of Contents
Contact REI
Gift Cards
Returns
Shipping
Warranty
Membership
Price Match
Discounts
Redemption
Answers for More Companies
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
All Companies
›
REI Customer Service
›
FAQ
Updated
May 3, 2024