Calling Tax Act was very frustrating. Despite a friendly greeting and a lot of options, it was just one big directory maze, and it seemed that at the end of every path was a recorded message. The recorded messages did not get me closer to any actual person and did not help me get any answers to my questions. They basically just kept encouraging me to go online for answers. However, I wanted to check on my electronically filed taxes and get some information from them due to an audit message, but that didn't work out. Even after spending over ten minutes, I couldn't figure out how to get to a real person.
Also bothersome was the fact that the Tax Act jingle kept playing throughout the recording. It would make it hard to figure out what the directory options were, and it was already a complex enough subject without any additional help.
The first directory told me, "If you need assistance regarding a business, download, SSA, Vita return, please press 1. If you need assistance regarding your 2022 online return, press 2. If you need assistance regarding the 2021 online return, press 3. For self-service instructions on signing into your account, locating your AGI, or help finding your return, please press 4." None of these options really seemed to be great, but I chose 4 because it seemed to be the closest.
This led me to a new directory of options that instructed me, "For assistance signing into a Tax Act account, press 1. For assistance with locating your prior year AGI, press 2. For assistance with printing, press 3. For assistance with electronic filing, press 4."
I pressed one, and it told me, "For assistance signing into a Tax Act Account, please visit a website." This didn't help, so I tried the second option. This led to another recorded message that asked me to visit www.taxact.com/support. So then I tried option 4 because I knew that I didn't need any help with printing, and it gave me a new list of options. At this point, I was just trying any option in the hopes that I would get to talk to an actual person.
This time, it said, "For assistance locating your electronic filing status, press 1. For assistance with e-file rejection, press 2. For assistance with a restricted user message, press 3." No matter what option I tried, I would get a scripted message or told to visit the website. At this point, I gave up because I couldn't deal with listening to one more script. It seemed absurd a tax company wouldn't have anyone you could talk to about an audit.
This is TaxAct's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TaxAct agent. This phone number is TaxAct's best phone number because 105,324 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 319-373-3600 include Recover Account, Rejected Return, Ask For Tax Help, Refund a Charge, Software Problem and other customer service issues. The TaxAct call center that you call into has employees from Westlake, TX / Dominican Republic and is open Mon-Fri 7am-9pm, Sat 8am-6pm, Sun 10am-5pm CT according to customers. In total, TaxAct has 1 phone number. It's not always clear what is the best way to talk to TaxAct representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for TaxAct. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like TaxAct. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.