Shaw Communications Shaw Direct

When calling Shaw Communications for support and assistance, customers will be greeted in French since the company is based in Canada. You're given the option to hear the automated message in English by pressing 1, or to continue with French you can press 2. Callers are also informed that Shaw Communications is now known as Rogers-Shaw after a recent acquisition earlier this year. 

The initial automated menu is sparse, with callers needing to press 1 for direct satellite services or 2 for cable services. But I appreciated not having to waver between many selections. After making your choice, you're offered other options, including getting assistance with Shaw services ranging from cable TV to fiber-powered internet or Shaw Direct for satellite TV and streaming. 

The company offers service only in Canada, but its customer support line is accessible from any location in North America. I'm not a current customer so I chose the option for new mobile service. Once I made my selection, I waited on hold for about a minute before a customer service rep was available. After asking if I needed help with satellite or basic service, I responded that I was interested in learning more about recent promotions on mobile devices. 

The rep shared some promotional deals as part of their Cyber Week Sales, including bundling 5G mobile plans with home internet for less than $60 per month. Internet service contracts last for 24 months, he explained, and would be subject to increases afterward. He explained that most customers opt for Ignite TV and internet bundles, which can save families money. In addition, any customer who signs up for this bundle will receive three months of Apple TV for free. He said that most service contracts allow customers to add on other features as needed, allowing for customizable streaming and entertainment options.

The rep was knowledgeable but not pushy and suggested I visit their website to browse for other options that may work better for me. Rogers-Shaw also offers an online quiz to help Canadians determine which type of internet package would fit their budget and needs. For current customers, the company also features an extensive Frequently Asked Questions section on the website so it's advisable to check there before calling to see if your issue/question can be addressed. 

For customers who would rather address issues and concerns in person, the rep shared that they can visit the website to book an appointment at a store nearest to them. You can also track orders online and chat with a virtual assistant about less specific needs. Overall, the rep was very helpful and made an effort to answer my questions patiently while directing me to specific links online where I could learn more about their services. Current and potential customers will find what they need by calling customer support or via the company's website.