Sears Phone Number

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800-479-5899
Customer service
Current Wait: 18 minit (16m avg)
Hours: Mon-Fri 8am-8pm EST; best time to call: 8:15am
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Get to a live person fastest: Pilih pilihan 6 apabila diminta
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Reasons customers like you called recently

I want to cancel an order being delivered.
Credit card compremised
I need to talk to someone on the phone
I want to confirm my appliance delivery is arriving today. I ordered * appliances, hav...
I would like to talk to a human being about this.
I have a bill for a repair that i have a receipt having paid for
Made an online order over the weekend for a washer*dryer bundle for Adam Schilling to m...
Cannot get live human at Sears appliance repair. Says I have home warranty and redirect...
Hello I have an older home with alot of problems. Single mom of * I own my home. I h...
Previously, I had made a cancellation to my product that was bought by mistake, but it...
Myitag washing machine spinning noise
This is about an in-home repair. We don't want a repair person in our house if he or sh...
I have two sears gift cards which should have a balance of $** each and one kmart gift...
Order * ****************Technician failed to show up to make repairs to refrigerator. N...
Sears is billing us for refrigerator repair for which we have paid by check. The repai...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Sears's Phone-Based Customer Care

Sears is a major department store in the United States. As one of the oldest department stores in the world, it isn't surprising that it receives many customer service calls each and every day.

Why Do People Call Sears Customer Support?

People call Sears customer support for many different reasons, including:

  • Placing orders
  • Asking about products and services
  • Technical support and troubleshooting
  • Order changes and cancelations
  • Help with a Sears credit card
  • Scheduling technician visits
  • Returns, exchanges and warranty claims

Best Practices for Calling Sears Customer Service

There are several things that you can do to make your call to Sears more successful:

  • Ensure that you are calling the right number. Like many large companies, Sears has multiple divisions, each with its own customer service number.
  • Before calling, assemble relevant documentation, which might include order confirmations, tracking numbers, billing statements, make/model numbers, screenshots, warranties or previous correspondence between you and sears regarding your issues.
  • If you are calling for technical support, be near your device so that you can troubleshoot along with the representative.
  • Have some way of taking notes during your call. These can be useful if you need to escalate your case.

How do Consumers Feel About Calling Sears Customer Service?

Sears has long been experiencing financial difficulties and has been in bankruptcy proceedings. As a result, many customers are unhappy with the level of customer service available from the company. There are many complaints that customer service representatives are unable to to resolve basic issues, such as refunds and returns, and that customers are having difficulty getting repairs and other standard services for their appliances.

Complicating factors is that many Sears stores are closing down and many of Sears private brands have been sold off to other companies, creating confusion for consumers. Still, there are reports of customers being satisfied with the phone-based customer service that they have receives.

What Kind of Issues can a Sears Customer Service Representative Resolve?

Sears customer service representatives can help to resolve many common issues, such as answering questions about products, making changes to or canceling orders, troubleshooting and technical support, scheduling technician and installation visits, and authorizing returns and exchanges.

What Can't Be Resolved With a Call to Sears

If you are purchasing items from Sears.com, keep in mind that the Sears website is now a marketplace for third-party sellers. While Sears does sell some products from its website, there are whole categories of products that are sold and shipped by other companies. If you have purchased a product through a third-party market seller on Sears.com, keep in mind that Sears customer service agents may have limited ability to resolve problems with these outside sellers.

Many Sears stores have been closing and are running liquidation sales. These sales are usually final and you will not be able to get a refund or exchange on products purchased during these sales.

If you purchase an appliance through Sears and need installation or repairs, customer service representatives can arrange for an appointment, but these appointments will be through third-party contractors. While Sears can sometimes negotiate or moderate issues between customers and contractors, these negotiations are not always successful. Keep this in mind when ordering an appliance through Sears.

In situations where you order a product that is incompatible with other products in your home, a Sears representative may be able to suggest workarounds, but ultimately you are responsible for the issue. If the workaround isn't effective, you may have to return the Sears product or update the other items in your home.

What Should You Do If You Have an Unsuccessful Call with Sears?

If you get off the phone with Sears and feel as though your call didn't go well, don't fret. You may still have options for resolving your situation or getting your questions answered.

First, review the notes that you took during your call. You may be able to identify areas of misunderstanding or miscommunication that derailed the call.

Next, call Sears back. Explain politely that this is your second call about this matter and describe what happened with the first call. Then, state your desired resolution. This new representative may have more experience or training than the first agent you spoke to and may be better able to understand your concerns.

If a second call doesn't work, try a different method of getting in touch. Sears does offer a live chat option on its website, which provides you with a written transcript of your conversation. Another option is to reach out over social media: Sears does have a staff of social media specialists who may be able to resolve your situation.

A third option is to visit a Sears store and talk to the customer service staff there. This may not work with products bought online because they might have been sold by a third-party merchant, but if it is a Sears product, store employees may be able to help.

Customer Number 800-479-5899 - by the Numbers

Nombor telefon untuk didail800-479-5899
Panggilan balik tersediaYA
Panggilan dijemput oleh orang yang sebenarYA
Jabatan yang anda hubungiKhidmat Pelanggan
Waktu pusat panggilanIsnin-Jumaat 8 am-8pm EST
Masa terbaik untuk mendail8:15 pagi
Navigasi labirin telefon ke manusiaPilih pilihan 6 apabila diminta
Rata-rata menunggu
Penantian semasa18
Kedudukan (antara nombor telefon)1
Kedudukan (keseluruhan)1
Kaedah alternatiftelefon, e-mel, facebook, web, twitter
Kualiti komunikasi60%
Kualiti pertolongan77%
Undian pelanggan3,727
Maklumat terakhir dikemas kiniFri Sep 17 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

Sears's Best Toll-Free/800 Customer Phone Number

Ini adalah nombor telefon Sears terbaik, penantian semasa masa nyata dan alat untuk melangkau terus melalui talian telefon tersebut untuk menghubungi ejen Sears. Nombor telefon ini adalah Nombor Telefon Terbaik Sears kerana 70,770 pelanggan seperti anda menggunakan maklumat hubungan ini selama 18 bulan terakhir dan memberi kami maklum balas. Masalah umum yang ditangani oleh unit penjagaan pelanggan yang menjawab panggilan ke 800-479-5899 termasuk Return an Order, Refund a Charge, Warranty Claim, Device Support, Schedule Appointment dan masalah perkhidmatan pelanggan yang lain. Pusat panggilan Sears yang anda hubungi mempunyai pekerja dari Arizona, Washington dan dibuka Mon-Fri 8am-8pm EST mengikut pelanggan. Secara keseluruhan, Sears mempunyai 8 nombor telefon. Tidak selalu jelas apakah kaedah terbaik untuk bercakap dengan perwakilan Sears, jadi kami mula menyusun maklumat ini berdasarkan cadangan dari komuniti pelanggan. Terus berkongsi pengalaman anda agar kami dapat terus meningkatkan sumber percuma ini.

Contacting Sears - by phone or otherwise

Walaupun 800-479-5899 adalah nombor bebas tol terbaik Sears, ada 12 cara untuk menghubungi mereka. Cara terbaik seterusnya untuk bercakap dengan pasukan sokongan pelanggan mereka, menurut pelanggan Sears yang lain, adalah dengan menghubungi 800-549-4505 nombor telefon mereka untuk jabatan Rebat mereka. Selain menelefon, pilihan kegemaran seterusnya bagi pelanggan yang mencari bantuan adalah melalui 800-549-4505 untuk Rebat. Sekiranya anda fikir maklumat ini tidak tepat atau mengetahui cara lain untuk menghubungi Sears, sila beritahu kami supaya kami dapat berkongsi dengan pelanggan lain. And you can click here if you want to compare all the contact information we've gathered for Sears.

What is GetHuman's Relationship to Sears?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Sears. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Sears Contact Info

All Sears contacts
Sears Nombor TelefonBEST
Sears Sokongan E-mel
Sears Meja Bantuan
Sears di Twitter
Sears di FB / Messenger
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