Mercari Phone Number

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888-325-2168
Customer service
Current Wait: 22 minit (15m avg)
Hours: Mon-Fri 9am-5pm PST; best time to call: 9am
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Get to a live person fastest: Memanggil nombor Mercari di atas semestinya tepat untuk manusia sejati
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Reasons customers like you called recently

My account was deleted due to my X boyfriend using it not I’m banned from selling on th...
When I do a new listing and try to upload photos from my library I can’t find them it o...
I am trying to get my shipping label but it’s not sending it to my email.
I shipped a pair of sunglasses and post office indicates it's not the correct address p...
The issue is I packaged the item well and it was damaged in shipping. I want Mercari t...
I have the same issue stated above. Every time i try to add new pics for a new listing...
just need help processing my order the buyer excepted $***.** paid in full but need hel...
The buyer and I have been waiting all day for somebody to help process my order for the...
Cannot access my photos from my library on my iPhone. It’s only allowing me to access...
I received my purchase but she tried to * bundle pack two items but did it wrong so it...
Sold an item in which the buyer received in Perfect condition but wanted to return in w...
What are your policies for a seller not shipping a item that the offer on that item was...
I can't get in touch with a seller. I asked them a few questions about an item they're...
Product offered beyond shipping distance to my residence. Can Seller allow me to pay sh...
Hi*I purchased an item from a seller with the username dynasty as we had agreed on a pr...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Mercari's Phone-Based Customer Care

Mercari is a Japan-based online marketplace that connects buyers and sellers of goods. Mercari began operating in the United States in 2014 and is particularly well-regarded for its e-commerce mobile app. As an established marketplace, it isn't surprising that Mercari gets lots of requests for customer service.

Due to the current global health situation, Mercari has placed restrictions on the types of customer service available. Phone-based customer service is only available regarding unauthorized financial transactions that take place via the Mercari platform. Users of Mercari can submit a support request via the platform. Full customer service support, including live chat, might be restored at a later date.

Why Do People Call Mercari Customer Support?

People call Mercari customer support for a range of reasons, including:

  • Technical support
  • Help understanding Mercari policies and operations
  • Assistance with orders placed or fulfilled
  • Billing inquiries
  • Reporting fraud
  • Addressing disputes between buyers and sellers

Best Practices for Contacting Mercari Customer Service

There are several things that you can do to help ensure that your communications with Mercari customer service are handled quickly and effectively:

  • Before contacting Mercari customer support, collect any documentation or information related to your case. This may include screen shots, billing statements, communications about your transaction, error messages, or financial information, such as your credit or debit card number.
  • In your communications, completely and carefully explain your circumstances, the facts of your case and what you'd like Mercari to do for you.
  • Respond to requests for more information from Mercari promptly.
  • If you are having a phone conversation with Mercari, have some way of taking notes during the call. These can come in handy if you have to escalate your case.

How do Consumers Feel About Calling Mercari Customer Service?

Customers and merchants seem to be reasonably happy by the level of customer service provided by Mercari. There does not appear to be a pattern of negative reports about the level of service offered. There have been some remarks about Mercari's escalation team needing more empowerment for resolving serious conflicts, but there appears to be a general high level of satisfaction with the service as currently provided.

What Kind of Issues can a Mercari Customer Service Representative Resolve?

Mercari customer service agents can resolve a range of typical issues, including answering questions about the site, its operations and its policies, providing troubleshooting and technical support and assisting with conflicts between merchants and customers. In addition, a Mercari customer service representative can research and help resolve billing issues.

What Can't Be Resolved by Contacting Mercari Customer Service?

A Mercari customer service representative has limited abilities when it comes to addressing the behavior of third-party merchants that use the marketplace. While Mercari might be able to help pursue a fraud case or mediate a dispute, there is always a risk of an item purchased being fraudulent or a merchant being dishonest.

The same holds true for merchants who are trying to deal with customers who act in bad faith. A Mercari customer service representative may be able to provide guidance, but ultimately can't force a customer to take a specific action or to behave better.

What Should You Do If You Have an Unsuccessful Call with Mercari?

If your communication with Mercari does not end in an acceptable resolution, don't give up. You may still have options.

First, review your communications with Mercari or any notes you took during a call. You may be able to identify areas of confusion or misunderstanding.

Next, contact Mercari again. Request a second review of your case. The next agent you contact may have more experience or better training and may be in a better position to resolve your issue.

If a second communication does not work, try using a different way of getting in touch with Mercari. While that is generally not possible when the company is under restrictions and is offering limited support, it may be possible to do so as business operations return to normal.

Customer Number 888-325-2168 - by the Numbers

Nombor telefon untuk didail888-325-2168
Panggilan balik tersediaTIDAK
Panggilan dijemput oleh orang yang sebenarYA
Jabatan yang anda hubungiKhidmat Pelanggan
Waktu pusat panggilanIsnin-Jumaat 9 am-5pm PST
Masa terbaik untuk mendail9 pagi
Navigasi labirin telefon ke manusiaTerus kepada manusia
Rata-rata menunggu
Penantian semasa22
Kedudukan (antara nombor telefon)1
Kedudukan (keseluruhan)1
Kaedah alternatiftelefon, web, e-mel, twitter, facebook
Kualiti komunikasi62%
Kualiti pertolongan61%
Undian pelanggan7,117
Maklumat terakhir dikemas kiniSun Aug 07 2022 08:00:00 GMT+0000 (Coordinated Universal Time)

Mercari's Best Toll-Free/800 Customer Phone Number

Ini adalah nombor telefon Mercari terbaik, penantian semasa masa nyata dan alat untuk melangkau terus melalui talian telefon tersebut untuk menghubungi ejen Mercari. Nombor telefon ini adalah Nombor Telefon Terbaik Mercari kerana 51,558 pelanggan seperti anda menggunakan maklumat hubungan ini selama 18 bulan terakhir dan memberi kami maklum balas. Masalah umum yang ditangani oleh unit penjagaan pelanggan yang menjawab panggilan ke 888-325-2168 termasuk Trouble Receiving a Payment, Missing Order, Refund an Order, Can't Contact Seller, Damaged or Missing Item dan masalah perkhidmatan pelanggan yang lain. Pusat panggilan Mercari yang anda hubungi mempunyai pekerja dari Tampa, FL / Dominican Republic dan dibuka Mon-Fri 9am-5pm PST mengikut pelanggan. Secara keseluruhan, Mercari mempunyai 1 nombor telefon. Tidak selalu jelas apakah kaedah terbaik untuk bercakap dengan perwakilan Mercari, jadi kami mula menyusun maklumat ini berdasarkan cadangan dari komuniti pelanggan. Terus berkongsi pengalaman anda agar kami dapat terus meningkatkan sumber percuma ini.

Contacting Mercari - by phone or otherwise

Walaupun 888-325-2168 adalah nombor bebas tol terbaik Mercari, ada 5 cara untuk menghubungi mereka. Cara terbaik seterusnya untuk bercakap dengan pasukan sokongan pelanggan mereka adalah dengan memberitahu GetHuman mengenai masalah anda dan biarkan kami berusaha mencari cara terbaik untuk menghubungi mereka atau mencari bantuan untuk masalah tersebut. Selain menelefon, pilihan kegemaran seterusnya untuk pelanggan yang mencari bantuan adalah melalui Online Help untuk Customer Service. Sekiranya anda fikir maklumat ini tidak tepat atau mengetahui cara lain untuk menghubungi Mercari sila beritahu kami supaya kami dapat berkongsi dengan pelanggan lain. And you can click here if you want to compare all the contact information we've gathered for Mercari.

What is GetHuman's Relationship to Mercari?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Mercari. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our GameStop Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Virgin Mobile Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like GameStop or Virgin Mobile. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Mercari Contact Info

Information gathered by GetHuman researchers and millions of customers that use GetHuman:
All Mercari contacts
Mercari Nombor TelefonBEST
Mercari Sokongan E-mel
Mercari Meja Bantuan
Mercari di Twitter
Mercari di FB / Messenger
General customer information

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