Facebook is one of the most popular and frequently used social media platforms. With over a billion users, it isn't surprising that Facebook gets a lot of requests for customer support.
It should be noted that Facebook does not provide phone-based customer service. Instead, users are instructed to resolve their problems via Facebook's phone center or user help communities. If intervention by a Facebook staff member is needed, users must first find their issue on the help center and submit a support request form.
People contact Facebook customer support for a range of reasons, including:
Since Facebook does not provide any kind of live customer service, either via chat or over the phone, it is important that you use Facebook's help page to guide you to the support request form that you need. Using the wrong form can result in your request being delayed, or, in many cases, even ignored entirely.
Many people are frustrated by Facebook's lack of phone-based customer service. They'd like to be able to speak with a Facebook representative about their concerns. In addition, many people feel that Facebook is not consistent in responding to requests for customer service, nor in the application of Facebook rules and guidelines.
That said, there are other Facebook users who have had positive outcomes from using Facebook's customer support forms. These users feel that Facebook does a decent job of providing customer service given the company's business model and number of users.
Facebook is an online service, so its customer support staff are able to resolve most issues, including technical support questions, appeals of Facebook decisions, researching charges to advertiser and payments accounts, and addressing issues of fraud and harassment.
Facebook customer service agents are not referees and can't mediate conflicts between users. Unless a Facebook user's content or behavior violates Facebook guidelines, a customer support representative won't be able to "settle" a dispute. Facebook also has limited options in situations where Facebook users have lost money via a scam or to an unscrupulous retailer.
When you complete your request, be sure to take a "just the facts" approach. Making it easy for customer support to read and understand your concern is the best way to ensure a positive resolution to your situation.
If you hear back from Facebook customer service and your question was not answered or your concern wasn't resolved, don't give up. You may still have options.
First, review the communication that you have from Facebook. If you feel that you were not understood or that there has been a miscommunication, write back. You may be able to get your concern resolved the second time around.
Another option is to visit Facebook's community help boards. Experienced Facebook users are on these boards and they may have the knowledge and experience to help you resolve your issue.
If you are unable to get a resolution with your original communication and Facebook's boards are unhelpful, you could try submitting your request again. The next customer support representative that you connect with may have more experience and knowledge than the first. As a result, he or she may be able to resolve your issue.
Ini adalah nombor telefon Facebook terbaik, penantian semasa masa nyata dan alat untuk melangkau terus melalui talian telefon tersebut untuk menghubungi ejen Facebook. Nombor telefon ini adalah Nombor Telefon Terbaik Facebook kerana 1,275,102 pelanggan seperti anda menggunakan maklumat hubungan ini selama 18 bulan terakhir dan memberi kami maklum balas. Sayangnya, tidak ada Facebook ejen perkhidmatan pelanggan yang mengangkat telefon, jadi kami telah mengumpulkan cara lain untuk menyelesaikan masalah umum yang disebut oleh pelanggan 650-543-4800, termasuk Recover Hacked Account, Recover Disabled Account, Reset Password, Can't Receive Code to Reset, Problem With a Page dan masalah sokongan pelanggan yang lain. Pusat panggilan Facebook yang anda hubungi dijawab oleh sistem menu telefon bimbit IVR atau robot mereka yang tentunya dibuka 24/7. Secara keseluruhan, Facebook mempunyai 1 nombor telefon. Tidak selalu jelas apakah kaedah terbaik untuk bercakap dengan perwakilan Facebook, jadi kami mula mengumpulkan maklumat ini berdasarkan cadangan dari komuniti pelanggan. Terus berkongsi pengalaman anda agar kami dapat terus meningkatkan sumber percuma ini.
Walaupun 650-543-4800 adalah nombor bebas tol terbaik Facebook, ada 10 cara untuk menghubungi mereka. Cara terbaik seterusnya untuk bercakap dengan pasukan sokongan pelanggan mereka adalah dengan memberitahu GetHuman mengenai masalah anda dan biarkan kami berusaha mencari cara terbaik untuk menghubungi mereka atau mencari bantuan untuk masalah tersebut. Selain menelefon, pilihan kegemaran seterusnya untuk pelanggan yang mencari bantuan adalah melalui Online Help untuk Help Center. Sekiranya anda fikir maklumat ini tidak tepat atau mengetahui cara lain untuk menghubungi Facebook sila beritahu kami supaya kami dapat berkongsi dengan pelanggan lain. And you can click here if you want to compare all the contact information we've gathered for Facebook.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Facebook. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Sony Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the AT&T Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Sony or AT&T. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.