Delaware Division of Motor Vehicles (DMV/RMV) Pejabat Korporat

When you call the Delaware Division of Motor Vehicles, you are asked if you want the recording in Spanish or English. Then, you immediately are able to listen to a directory map of about five choices. The options are very clear and make it easy to navigate to the right agent. I needed help filing for a replacement title, as mine was lost in a fire, and I needed it to file an insurance claim. My goal in calling was to find out the necessary information so I could gather it before going in person. 

I called the Delaware DMV around 3 p.m. on a Friday, so I expected that there may be some type of wait, but it wasn't bad. I was on hold for less than 5 minutes when someone picked up. I appreciated that the directory map was not complicated. After choosing the title option, I was given a few more options and was able to simply stay on the line to talk to a customer service representative for other situations. While everyone complains the DMV is slow, I found the process quite easy to follow and not time-consuming at all. 

It is worth noting that when I looked up the Deleware DMV website, I saw that they had a live chat available during their customer service hours too. I prefer to talk to someone when the option is there, but if I were at work and unable to have a phone conversation, the live chat option would have been a great backup. It is also worth noting that they have longer hours on Wednesday so that is a great time to call for customer service for those who have to wait until work ends to get some help. 

Once I was connected to a human, I had a nice conversation with a native-speaking male who was friendly and easy to talk to. He was clear with his answers and made sure that I knew every document I would need to file my lost tile claim. He looked up my name quickly and located my car registration to help walk me through the process. I didn't feel rushed at all throughout the process, and he waited for me to jot down a few notes while walking me through the process. I wouldn't hesitate to call the Deleware DMV again if I had to.