The question we are asked most often is about how to talk to TracFone Wireless customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
How can I reactivate my track phone that I haven’t used in a year?
To reactivate your TracFone, visit the TracFone website and follow the instructions for reactivation. You may need to purchase a new service plan or add airtime if your phone has been inactive for an extended period. Ensure your phone is charged and turned on during the process.
Asked Feb 22, 2025 7:48 AM
I NO LONGER HAVE THE EMAIL THAT IS ON MY ACCOUNT AND I HAVE FORGOTTEN THE PASSWORD
If you no longer have access to the email associated with your account and have forgotten your password, we recommend using the account recovery options on the TracFone Wireless website. You may be able to verify your identity and reset your password through alternative methods provided there.
Asked Feb 3, 2025 5:10 PM
How do I get my expiration date and time left
You can check your expiration date and time left by logging into your TracFone account online, using the TracFone app, or by dialing *777*1# from your TracFone device. The information will be displayed on your screen.
Asked Jul 15, 2024 10:54 PM
I have a Trac Fone that I haven't used for 3 years. Can I still use it if I buy minutes for it and do I get a new number?
Yes, if you have a TracFone that you haven't used for 3 years, you can reactivate it by purchasing and adding airtime. However, unless your previous number was kept active separately, you will likely be assigned a new phone number when you reactivate the phone, as numbers are usually reclaimed after a period of inactivity.
Asked Jun 9, 2024 2:48 PM
If I quit Tracfone can I be refunded for unused minutes
No, unfortunately TracFone does not offer refunds for unused minutes. Their service plans and airtime cards are non-refundable. Once purchased and added to a device, the minutes are yours to use and cannot be returned. Therefore, it's crucial to choose a plan that suits your communication needs to avoid buying too many unused minutes.
Asked May 15, 2024 12:34 AM
Help me with my TracFone Wireless customer service issue
We look to the TracFone Wireless issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.