Arlo Customer FAQ

To set up a new account for your relocated Arlo camera, download the Arlo app from the App Store or Google Play, and create a new account if you don't have one. Once your account is set up, you can follow the in-app instructions to add your camera by selecting "Add Device" and then following the prompts to connect it to your new Wi-Fi network. Make sure your camera is powered on and within range of your Wi-Fi signal.

To change your device from an iPhone 13 to an iPhone 15 in your Arlo account, log into the Arlo app on your new iPhone 15. If you haven't already, download the Arlo app from the App Store. Once logged in, your account should recognize your current settings and cameras. Ensure that you have access to the same email and password you used on your iPhone 13. If you encounter any issues, follow the in-app prompts for troubleshooting.

You can access a copy of your last Arlo bill payment through your Arlo account. Log in to your account on the Arlo website or app, navigate to the billing section, and you should find your payment history, including copies of your recent bills.

To set up your Arlo system at a new location, disconnect it from the current location, then install it at the new site following the initial setup steps. Log in to your Arlo account through the app or website, and follow the prompts to add a new device. Reactivation typically happens automatically during this process.

Arlo offers both the first and second generation of wired doorbells, each with different features. The 1st generation Arlo Video Doorbell provides a 180-degree viewing angle, HD video, and two-way audio. In contrast, Arlo Video Doorbell 2nd generation includes additional features such as a larger field of view, improved night vision, and more advanced motion detection capabilities. It also offers direct-to-mobile video calls, a built-in siren, and a 'Quick reply message' feature that lets you select pre-recorded messages to interact with visitors if you can't take the call. Please note the specifications and capabilities may vary and it's always best to confirm with the latest product information.