How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Esurance phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't say anything.
Below are some clips we've found from Esurance's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thanks for calling Esurance, an Allstate company.
Because we wanna provide excellent service, this call is recorded.
If you know your party's I'm sorry.
I didn't get that.
Let me repeat your options again.
To purchase or request a quote for new insurance, I'm sorry.
Again, I was not able to understand your response.
Let me repeat your options one more time.
To purchase or request a quote for new insurance, say quote or press one.
For policy questions, changes, or billing, say policy or press two."
Excerpt from a call with Esurance
Sunday, April 21, 2024 3:38 PM
What are the hours and when should I call?
Esurance operates the call center for this 800-378-7262 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 58 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Esurance phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Esurance staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Esurance is Saturday.The most busy day to call is Thursday, which averages 200% more phone calls by comparison.Again, this is based on a sample of 58 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday.
The best time to call Esurance
In summation, the best day to call Esurance is Monday.
Why Customers Call Esurance
If you have time to do a bit of reading before you call Esurance, we recommend you read over some of our problem-specific articles.
There are several ways to regain access to your Esurance account. If you have forgotten your password or username, contact customer support. If you have lost access to your account for some other reason, visit the Esurance website or use the Esurance mobile app. If you cannot access a computer or the Esurance mobile app, try using the live chat feature on the Esurance website. After restoring your account, be sure to update your password, security questions and account settings.
Insurance costs vary widely and depend on each individual driver. Things like your credit score, driving record, and age will influence your price. One of the best ways to get an idea of Esurance's cost is by getting a quote online.
Esurance falls under the Allstate brand and is offered in forty-three states. Allstate is the parent company. However, new customers should note that the Esurance brand is being phased out and will eventually be replaced by the parent company brand of Allstate. However, current Esurance customers still fall under the Esurance title as the brand is being phased out. Customers can purchase renters, auto, motorcycle, homeowners insurance, and more through the Esurance/Allstate brand. As the Allstate brand transitions, Esurance customers will be transitioned into the Allstate brand to reflect the new direction of the company. You can check Esurance's availability by using the company's website.
Click the link above to get answers to just about any Esurance customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Esurance, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting new policy: "Trying to get insurance on my truck."
- From a call lasting 5m 30s , Mar 29, 2024 10:49 PM
Removing vehicle from policy: "I would like to remove a vehicle from my insurance policy because I no longer have it."
- From a call lasting 4m 34s , Jan 3, 2024 3:42 PM
More Esurance Customer Service Contacts
There are of course other ways to contact Esurance customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Esurance will reply our your email.
As a last, sometimes only, resort- Esurance customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Esurance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Esurance agent. This phone number is Esurance's best phone number because 3,036 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-378-7262 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Esurance first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, Esurance has 6 phone numbers. It's not always clear what is the best way to talk to Esurance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Esurance. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Esurance. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.