Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Heroku will reply our your email.
As a last, sometimes only, resort- Heroku customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.
How should I prepare for my conversation with Heroku?
If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Heroku, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.
Heroku is a cloud-based platform as a service (PaaS) that allows developers to build, deploy, and scale applications quickly and easily. It simplifies the entire application development process by offering a fully managed infrastructure, taking care of tasks such as server configuration, provisioning, and deployment, allowing developers to focus on their code. With Heroku, developers can deploy applications using familiar programming languages like Ruby, Java, Python, Node.js, and many others. It also provides a wide range of add-ons and integrations, enabling developers to easily extend their application's functionality. Additionally, Heroku's scaling capabilities ensure that applications can handle high traffic and scale dynamically according to demand. Overall, Heroku is a powerful platform for developers to build, deploy, and manage modern applications with ease.
Heroku supports a wide range of programming languages, making it a versatile platform for developers. It provides native support for popular languages such as Ruby, Java, Python, Node.js, PHP, and Go. Additionally, it offers buildpacks, which enable support for many other languages including Scala, Clojure, Rust, and more. Heroku even allows developers to bring their own language by creating custom buildpacks. This flexibility empowers developers to use their preferred languages and frameworks for application development and deployment. Heroku also provides a comprehensive ecosystem of tools, services, and integrations to simplify the development process regardless of the chosen programming language, ensuring that developers can focus on building great applications.
On Heroku, a dyno refers to a lightweight container that executes the application code. It provides a single, isolated environment for running web or background processes. Dynos are responsible for receiving HTTP requests and handling web traffic or executing tasks. On the other hand, a worker is a specific type of dyno that handles background jobs or tasks that are time-consuming or resource-intensive. Workers are designed to process tasks independently from the web application, ensuring smooth performance. The primary difference between a dyno and a worker is their purpose and the type of processes they execute. Dynos handle web traffic, while workers are dedicated to background tasks, ensuring optimal resource allocation and enhancing the overall performance of applications on Heroku.
Click the link above to get answers to just about any Heroku customer service question, including step by step guides for the most complex issues. Or detail your problem below and we will get you answers instantly.
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Conclusion and closing notes
You came here to see Heroku's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Heroku agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Heroku anyways and help you with your issue. Over the last 18 months, 996 customers like you have come in search of a phone number for Heroku and helped us confirm they don't have one. Common reasons that people try to call Heroku customer support department include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Heroku first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web or email. Unfortunately, right now Heroku doesn't have any phone numbers. It's not always clear what is the best way to talk to Heroku representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
How GetHuman Helps If Heroku Had a Phone Number
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Heroku, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Heroku customers like yourself.
GetHuman does not provide call center services or customer support operations for Heroku. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Heroku. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.