Bagaimana Saya Melaporkan Telefon Saya Hilang atau Rosak ke Verizon Wireless?

Introduction

It's undoubtedly upsetting when your cell phone breaks or gets lost, especially when you're always busy and on the go. Reporting it to Verizon Wireless through the following steps is important to do sooner rather than later.

What You'll Need

Go to the Verizon Wireless Homepage

Visit the Verizon Wireless website.

Find the Menu on the Homepage

Look for the three horizontal lines in the upper right corner of the Verizon Wireless homepage.

Click on the Lines

Click on the three horizontal lines to expand the menu.

Find the "Support" Line

Browse the menu until you find the line that says “Support.” It will be on the lower half of the menu. Click on it.

Use the Search Feature

On the "Verizon Support" page, there's a line at the top that says "How can we help you?" with a small magnifying glass at the end of it. If your phone is lost, type "lost" into the search feature. If your phone is broken, type "broken phone." Don't press enter.

Find the Relevant Search Result

After you type in "Lost" or "Broken phone," look for the appropriate search term.

If your phone is lost, look for the line that says “Lost in support.” If your phone is broken, look for the line that says “Broken phone in support.” Once you find the line that applies to you, click on that line.

Locate the Section That Applies to Your Issue

If your phone is lost, scroll down and look for the section that says “Lost or stolen phone FAQs.” If your phone is broken, look for the section that says “What can I do about a damaged device?” Click on that link.

Read the Sections

Whether your phone is lost or broken, the page you land on will provide substantial information about what you can do next. For example, you'll learn how you can file a claim. Read this information thoroughly.

Start the Process

Follow the instructions on the page. If you're still having difficulties, move onto the next step.

Contact Verizon Wireless Customer Support

If you still require assistance, reach out to Verizon Wireless customer support for more help.

Conclusion

If your cell phone gets lost or broken, it's essential to contact Verizon Wireless as soon as possible to rectify the situation. The good news is that it's easy to reach customer support, so they can help you start the process.